Troubleshooting - Alcatel OneTouch 7040T User Manual

Hearing Aid Compatibility
Your mobile phone is rated: «For Hearing Aid», to assist hearing device users in
finding mobile phones that may be compatible with their hearing devices.
This device is HAC M3 compatible. Reference ANSI C63.19-2007
For more information please visit our website http://www.alcatelonetouch.com
FCC ID: RAD390
Protection against theft
Your mobile phone is identified by an IMEI (mobile phone serial number) shown
on the packaging label and in the product's memory. We recommend that you note
the number the first time you use your mobile phone by entering *#06# and keep
it in a safe place. It may be requested by the police or your operator if your mobile
phone is stolen.
Disclaimer
There may be certain differences between the user manual description and the
mobile phone's operation, depending on the software release of your mobile phone
or specific operator services.
TCT Mobile shall not be held legally responsible for such differences, if any, nor for
their potential consequences, which responsibility shall be borne by the operator
exclusively.
(1) Contact your network operator to check service availability.
(1)
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Troubleshooting .................

Before contacting the service center, you are advised to follow the
instructions below:
• You are advised to fully charge (
• Avoid storing large amounts of data in your smart phone as this may
affect its performance.
• Use Factory data reset and the upgrade tool to perform phone
formatting or software upgrading (to reset factory data, hold down the
Power key and the Volume up key at the same time). ALL User phone
data: contacts, photos, messages and files, downloaded applications will
be lost permanently. It is strongly advised to fully backup the phone data
and profile via Smart suite before doing formatting and upgrading.
and carry out the following checks:
My phone is frozen or cannot be switched on
• Check the battery power level, charge for at least 20 minutes.
• If it still does not work, please reset the phone using the Power key
and the Volume up key.
My phone has not responded for several minutes
• Restart your phone by pressing and holding the Power key.
My phone turns off by itself
• Check that your screen is locked when you are not using your phone, and
make sure the Power key is not mis-contacted due to unlocked screen.
• Check the battery charge level.
My phone cannot charge properly
• Make sure that your battery is not completely discharged; if the battery
power is empty for a long time, it may take around 20 minutes to
display the battery charger indicator on the screen.
• Make sure charging is carried out under normal conditions (0°C (32°F)
to +40°C (104°F)).
• When abroad, check that the voltage input is compatible.
) the battery for optimal operation.
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