Obtaining Warranty Service - US Robotics Wireless 54Mbps ADSL Router User Manual

R
EGULATORY
2.2 CUSTOMER is specifically advised to make a backup copy of all software provided with this product.
2.3 CUSTOMER assumes full responsibility to properly install and configure this product and to ensure
proper installation, configuration, operation and compatibility with the operating environment in which this
product is to function.
2.4 CUSTOMER must furnish U.S. ROBOTICS a dated Proof of Purchase (copy of original purchase receipt
from U.S. ROBOTICS or its authorised reseller) for any warranty claims to be authorised.

3.0 OBTAINING WARRANTY SERVICE:

3.1 CUSTOMER must contact U.S. ROBOTICS Technical Support or an authorised U.S. ROBOTICS Service Cen-
tre within the applicable warranty period to obtain warranty service authorisation.
3.2 Customer must provide Product Model Number, Product Serial Number and dated Proof of Purchase
(copy of original purchase receipt from U.S. ROBOTICS or its authorised reseller) to obtain warranty service
authorisation.
3.3 For information on how to contact U.S. ROBOTICS Technical Support or an authorised U.S. ROBOTICS
Service Centre, please see the U.S. ROBOTICS corporate Web site at: www.usr.com
3.4 CUSTOMER should have the following information / items readily available when contacting U.S. ROBOT-
ICS Technical Support:
• Product Model Number
• Product Serial Number
• Dated Proof of Purchase
• CUSTOMER contact name & telephone number
• CUSTOMER Computer Operating System version
• U.S. ROBOTICS Installation CD-ROM
• U.S. ROBOTICS Installation Guide
4.0 WARRANTY REPLACEMENT:
4.1 In the event U.S. ROBOTICS Technical Support or its authorised U.S. ROBOTICS Service Centre deter-
mines the product or part has a malfunction or failure attributable directly to faulty workmanship and/or
materials; and the product is within the TWO (2) YEAR warranty term; and the CUSTOMER will include a copy
of the dated Proof of Purchase (original purchase receipt from U.S. ROBOTICS or its authorised reseller) with
the product or part with the returned product or part, then U.S. ROBOTICS will issue CUSTOMER a Return
Material Authorisation (RMA) and instructions for the return of the product to the authorised U.S. ROBOTICS
Drop Zone.
4.2 Any product or part returned to U.S. ROBOTICS without an RMA issued by U.S. ROBOTICS or its author-
ised U.S. ROBOTICS Service Centre will be returned.
4.3 CUSTOMER agrees to pay shipping charges to return the product or part to the authorised U.S. ROBOT-
ICS Return Centre; to insure the product or assume the risk of loss or damage which may occur in transit;
and to use a shipping container equivalent to the original packaging.
4.4 Responsibility for loss or damage does not transfer to U.S. ROBOTICS until the returned product or part
is received as an authorised return at an authorised U.S. ROBOTICS Return Centre.
4.5 Authorised CUSTOMER returns will be unpacked, visually inspected, and matched to the Product Model
Number and Product Serial Number for which the RMA was authorised. The enclosed Proof of Purchase will
be inspected for date of purchase and place of purchase. U.S. ROBOTICS may deny warranty service if visual
inspection of the returned product or part does not match the CUSTOMER supplied information for which the
RMA was issued.
4.6 Once a CUSTOMER return has been unpacked, visually inspected, and tested U.S. ROBOTICS will, at its
sole discretion, repair or replace, using new or reconditioned product or parts, to whatever extent it deems
necessary to restore the product or part to operating condition.
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