Troubleshooting; Cannot Print On Cd-Rs Or Dvd-Rs - Canon CD-R Print Manual

Troubleshooting

Cannot Print on CD-Rs or DVD-Rs

Possible Cause
CD-R direct print does
not start
CD-R Tray is not being
fed
CD-R Tray jammed
Ensure that the CD-R Tray is properly installed.
Correctly install the CD-R Tray, and then press the RESUME/CANCEL button
to restart the printing process. Refer to "Attaching the CD-R Tray" on page 3 for
proper placing operation.
Ensure that the CD-R, or the DVD-R is properly placed on the tray.
Correctly place the CD-R or DVD-R on the CD-R Tray, and press the
RESUME/CANCEL button. The printing process will be re-started.
Check if the disc is printable.
Refer to "Cautions When Printing on CD-Rs/DVD-Rs" on page 2 to confirm that
the disc that you are using is printable.
Check if the printed CD-R, or the DVD-R is placed on the CD-R Tray.
If a previously printed CD-R or DVD-R is inserted, the CD-R Tray may be
ejected. If this happens, print after clearing the Detects a printable disc on the
CD-R tray check box in Custom Settings on the Maintenance tab (Windows)
or the BJ Printer Utility dialog box (Macintosh).
When printing is over, select the Detects a printable disc on the CD-R tray
check box.
If printing CD-R/DVD-R with Detects a printable disc on the CD-R tray
cleared, the printing may be started even if a CD-R or DVD-R is not placed on
the CD-R Tray. Selecting the check box prevents CD-R Tray from being falsely
printed.
Check if the CD-R Tray is properly placed.
Correctly place the CD-R Tray, and press the RESUME/CANCEL button. The
printing will be re-started. Refer to "Attaching the CD-R Tray" on page 3 for
proper placing operation.
Follow the procedure below to insert the CD-R Tray again.
1. Gently pull out the CD-R Tray.
If the CD-R Tray cannot be pulled out, press the POWER button to turn the
printer off then turn the printer back on again. The CD-R Tray will automatically
be ejected.
2. Install the CD-R Tray ("B" is molded on the upper side) again and retry printing.
When placing the CD-R Tray, refer to "Attaching the CD-R Tray" on page 3 for
proper placing of a CD-R or DVD-R on the CD-R Tray.
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