PROBLEM SOLVING
NOTE: Turn OFF the power switch and unplug the electrical cord before servicing.
PROBLEM
PROBLEM
PROBLEM
PROBLEM
Motor won't start
No suction at end of
hose
Reduced suction
Cleaner shuts off
General questions
10
CAUSE
CAUSE
CAUSE
CAUSE
✓ ✓
Electric plug
✓ ✓
Power switch not
turned "ON"
✓ ✓
Full paper bag
✓ ✓
Hose
Front cover not
✓ ✓
latched
✓ ✓
Full paper bag
✓ ✓
Slip ring open
✓ ✓
Hose
Internal safety
✓
thermostat trips
Cord connection at
✓
hose
Assembly or
✓ ✓
related
attachments
SOLUTION
SOLUTION
SOLUTION
SOLUTION
Push plug securely into
outlet.
Try another outlet.
Check circuit breaker.
Make sure power switch is
"ON."
Replace paper bag.
Remove any clogs from
hose that restrict airflow,
then try again.
Push front cover until it
latches firmly.
Replace paper bag.
Rotate slip ring on wand
until hole is covered.
Remove any clogs from
hose that restrict airflow,
then try again.
Unplug cleaner and check
for obstructions in hose,
wands and attachments.
Check for full paper bag.
Clean/replace motor filter.
Check powerhead and hose
plugs for proper connection.
Call 1-800-800-8975
between 8 a.m. to 7:30 p.m.
(CST), Monday - Friday
and 10 a.m. to 6:30 p.m.
Saturday. Know the model
number and serial number
when you call.