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If the defect is confirmed, your phone or part thereof will be either
replaced or repaired, as appropriate. Repaired phone and accessories
are entitled to a one (1) month warranty for the same defect. Repair
or replacement may be carried out using reconditioned components
offering equivalent functionality.
This warranty covers the cost of parts and labor but excludes any
other costs.
This warranty shall not apply to defects to your phone and/or accessory
due to (without any limitation):
1) Non-compliance with the instructions for use or installation, or with
technical and safety standards applicable in the geographical area
where your phone is used,
2) Connection to any equipment not supplied or not recommended by
TCT Mobile Limited,
3) Modification or repair performed by individuals not authorised by TCT
Mobile Limited or its affiliates or your vendor,
4) Inclement weather, lightning, fire, humidity, infiltration of liquids or
foods, chemical products, download of files, crash, high voltage,
corrosion, oxidation...
Your phone will not be repaired in case labels or serial numbers (IMEI)
have been removed or altered.
There are no express warranties, whether written, oral or implied, other
than this printed limited warranty or the mandatory warranty provided
by your country or jurisdiction.
In no event shall TCT Mobile Limited or any of its affiliates be liable for
indirect, incidental or consequential damages of any nature whatsoever,
including but not limited commercial or financial loss or damage,
loss of data or loss of image to the full extent those damages can be
disclaimed by law.
Some countries/states do not allow the exclusion or limitation of
indirect, incidental or consequential damages, or limitation of the
duration of implied warranties, so the preceding limitations or exclusions
may not apply to you.
Troubleshooting...................
Before contacting the service centre, you are advised to follow the
instructions below:
•
You are advised to fully charge (
operation.
•
Avoid storing large amounts of data in your phone as this may
affect its performance.
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IP4543_6010_QG_Eng_GB_05_130305.indd 36-37
•
and carry out the following checks:
My phone is frozen or cannot be switched on
•
•
My phone has not responded for several minutes
•
My phone turns off by itself
•
•
My phone cannot charge properly
•
•
•
My phone cannot connect to a network or "No service"
is displayed
•
•
•
•
•
My phone cannot connect to the Internet
•
) the battery for optimal
•
•
•
•
Use
Factory date reset and the upgrade tool to perform phone
formatting or software upgrading (to reset factory data, hold down
the power key and the Volume up key at the same time). ALL
User phone data: contacts, photos, messages and files, downloaded
applications will be lost permanently. It is strongly advised to fully
backup the phone data and profile via Android Manager before
doing formatting and upgrading.
Check the battery power level, charge for at least 20 minutes.
If it still does not work, please reset the phone using the
key and the Volume up key.
Restart your phone by pressing and holding the
Check that your screen is locked when you are not using your
phone, and make sure the Power key is not mis-contacted due
to unlocked screen.
Check the battery charge level.
Make sure that your battery is not completely discharged; if the
battery power is empty for a long time, it may take around 20
minutes to display the battery charger indicator on the screen.
Make sure charging is carried out under normal conditions (0°C
to +40°C).
When abroad, check that the voltage input is compatible.
Try connecting in another location.
Verify the network coverage with your operator.
Check with your operator that your SIM card is valid.
Try selecting the available network(s) manually
Try connecting at a later time if the network is overloaded.
Check that the IMEI number (press *#06#) is the same as the one
printed on your warranty card or box.
Make sure that the internet access service of your SIM card is
available.
Check your phone's Internet connecting settings.
Make sure you are in a place with network coverage.
Try connecting at a later time or another location.
Power
Power key.
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