Chevrolet Monte Carlo 1971 Owner's Manual page 85

ance, the matter should be called to
the attention of the Zone's Owner
Relations Department and the fol-
lowing information provided:
• Your name, address, telephone
number
• Year and model car
• Dealer's name and location
• Vehicle's delivery date and
mileage
• Nature of problem
STEP THREE - Contact the
Owner Relations Manager,
Chevrolet Central Office, Chev-
rolet Motor Division, Detroit,
Michigan 48202. If after an addi-
tional review of all facts involved
he feels that some further action
can be taken, he will so instruct the
Zone. In any case, your letter will
be acknowledged providing Chev-
rolet's position in the matter.
When contacting the Zone or
Central Office, please bear in mind
82
that ultimately your problem likely
will be resolved in the dealership,
utilizing the dealer's facilities,
equipment and personnel. It is
sug~
gested, therefore, that you follow
the above steps in sequence when
pursuing a problem.
Your purchase of a Chevrolet
product is greatly appreciated by
both your dealer and Chevrolet
Motor Division. It is our sincere
desire to assist you in any way pos-
sible to assure your complete satis-
faction with your vehicle.