Fibe Internet: Frequently Asked Questions - Motorola Fibe TV Reference Manual

Fibe Internet:
Frequently asked Questions
Q. Why do I get an error message after entering my Bell Internet user ID
and access Password?
A. Ensure you enter your user ID and password correctly. These are case
sensitive. Both your Bell Internet user ID (b1#) and access password
were provided to you at the time of purchase. If you cannot locate
these, visit bell.ca/getInternetID or contact us at 1 866 797-8686.
Q. My computer detects my wireless network but says it can't access
the network. Why?
A. Check the encryption key (WPA2 key) on the back of the modem
to verify it has been typed correctly.
Q. Why can't I access devices within the local area network?
A. The devices may not be configured to receive an IP address
automatically. Check the devices that are not available within
the network and check the IP Address settings.
Q. My modem is not running properly after a power outage. What can I do?
A. Reboot the modem by unplugging the power supply. Wait 2 minutes
before plugging it back in. NoTE: Rebooting/restarting your modem will
interrupt your Fibe TV service. Your TV service will remain affected until
your modem is up and running again.
Q. once the service is installed, am I able to move the location
of the modem?
A. You can't relocate your modem after it has been installed. Your modem
requires a dedicated phone jack for the service that was set up
by the technician at time of installation.
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