Usb Activesync/Charge Cable - Motorola MC21XX SERIES Integrator Manual

Troubleshooting the Four-slot Spare Battery Charger (Continued)
Table 5-4
Problem
Battery not
charging.

USB ActiveSync/Charge Cable

Troubleshooting the USB ActiveSync/Charge Cable
Table 5-5
Problem
MC21XX LED
Indicator does not
light when MC21XX
attached.
MC21XX battery is
not charging.
During data
communication, no
data was
transmitted, or
transmitted data
was incomplete.
Cause
Charger is not Ensure the power cable is connected securely to both the
receiving power. charger and to AC power.
Battery is not correctly Remove and re-insert the battery into the charger, ensuring it is
seated. correctly seated.
Battery was removed Ensure charger is receiving power. Ensure the battery is seated
from charger or correctly. If a battery is fully depleted, it can take up to four
charger was hours to fully recharge a battery.
unplugged from AC
power too soon.
Battery is faulty. Verify that other batteries charge properly. If so, replace the
faulty battery.
Cause
Cable is not receiving
power.
MC21XX is not seated
correctly in the cable.
MC21XX was detached
from cable or cable
was unplugged from
AC power too soon.
Battery is faulty.
The MC21XX is not
fully seated in the
cable.
Cable removed from
MC21XX during
communication.
Incorrect cable
configuration.
Communication
software is not installed
or configured properly.
Maintenance and Troubleshooting
Ensure the power cable is connected securely to both the
cable and to AC power.
Remove and re-insert the MC21XX into the MC21XX
connector, ensuring it is correctly seated.
Ensure the cable is receiving power. Ensure MC21XX is
seated correctly. If the MC21XX battery is fully depleted, it can
take up to four hours to fully recharge a battery.
Verify that other batteries charge properly. If so, replace the
faulty battery.
Remove and re-insert the MC21XX into the cable, ensuring it is
correctly seated.
Reattach cable to MC21XX and retransmit.
See Chapter 2, Accessories
Perform communication setup as described in
Synchronization.
Solution
Solution
for cable configurations.
Chapter 3,
5 - 9