Cleaning Frequency; Troubleshooting; Mc21Xx - Motorola MC21XX SERIES Integrator Manual

Allow at least 10 to 30 minutes (depending on ambient temperature and humidity) for the alcohol to air dry
8.
before applying power to cradle.
If the temperature is low and humidity is high, longer drying time is required. Warm temperature and dry
humidity requires less drying time.

Cleaning Frequency

The cleaning frequency is up to the customer's discretion due to the varied environments in which the mobile
devices are used. They may be cleaned as frequently as required. However when used in dirty environments it
may be advisable to periodically clean the scanner exit window to ensure optimum scanning performance.

Troubleshooting

MC21XX

Troubleshooting the MC21XX
Table 5-1
Problem
MC21XX does not
turn on.
Battery did not
charge.
Cannot see
characters on
screen.
Cause
Main battery not Charge or replace the main battery in the MC21XX.
charged.
Main battery not
Ensure the battery is installed properly
installed properly.
Install Main Battery on page
System crash. Perform a warm boot. If the MC21XX still does not turn on, perform
a cold boot
page
Battery failed. Replace battery. If the MC21XX still does not operate, try a warm
boot, then a cold boot. For more information see,
MC21XX on page
MC21XX removed Insert MC21XX in cradle and begin charging. The Standard Battery
from cradle while requires up to five hours to recharge fully and the Extended Life
battery was Battery requires up to eight hours to recharge fully.
charging.
Extreme battery Battery does not charge if ambient temperature is below 32°F (0°C)
temperature. or above 104°F (40°C).
MC21XX not Press the Power button.
powered on.
Maintenance and Troubleshooting
Solution
1-3.
.
For more information see,
1-7.
1-7.
5 - 5
.
For more information see,
Resetting the MC21XX on
Resetting the