Care And Maintenance; Troubleshooting - Bose CineMate 520 Owner's Manual

Troubleshooting

Problem What to do
No power • Secure the Acoustimass
• Reconnect the Acoustimass module's and console's power cords firmly
into an AC (mains) outlet.
• Use the remote control to power on the system.
• Factory reset the system (see page 31).
No sound • Unmute the system.
• Increase the volume.
• Plug the Acoustimass module and console into a live AC (mains) outlet.
• Insert the HDMI cable into a connector on your TV labeled ARC or Audio
Return Channel. If your TV does not have an HDMI ARC connector, use a
secondary audio cable in addition to the HDMI cable (see page 15).
• If using a secondary audio cable, insert the cable into a connector on your
TV labeled Output or OUT, not Input or IN.
• Secure all cable connections on the speakers, TV and connected sources.
• If your source is connected to your TV, select the correct TV input
(see page 24).
• Disconnect headphones when not in use.
• If connecting your source through the
using the System menu (see page 26).
• If you are connecting headphones to the
Headphones using the System menu (see page 26).
• If you see the error message Cannot find Acoustimass, pair the
Acoustimass module with the console (see page 30).
• Factory reset the system (see page 31).
• Insert the HDMI cable into a connector on your TV labeled ARC or
Sound is
coming from
Audio Return Channel (if available).
your TV
• Turn off your TV speakers (refer to your TV owner's guide).
speakers
• Decrease your TV volume to its lowest setting.
Remote • Match the + and – symbols on the batteries with the + and – markings
control is
inside the compartment (see page 17).
inconsistent
• Replace the battery (see page 17).
or does not
• Press the volume button on the remote control and see if the correct
work
source button flashes.
• If using CEC:
- Point the remote control at the console.
- Program the remote to control your source (see page 23).
• If you have programmed the remote to control your source:
- Point the remote control at the appropriate source.
- Ensure you have entered the correct code for your source's brand.
- Program the remote with another code (see page 23).

Care and Maintenance

module's and console's power cords.
®
connector, enable Audio in
connector, enable
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