Rinnai RH180 Operation And Installation Manual page 42

What will Rinnai do?
Rinnai will repair or replace the covered product or any part or component that is defective in materials or
workmanship as set forth in the above table. Rinnai will pay reasonable labor charges associated with the repair
or replacement of any such part or component during the term of the labor warranty period. All repair parts
must be genuine Rinnai parts. All repairs or replacements must be performed by a licensed professional that is
properly trained, state qualified or licensed to do the type of repair.
Replacement of the product may be authorized by Rinnai only at its sole discretion. Rinnai does not authorize
any person or company to assume for it any obligation or liability in connection with the replacement of the
product. If Rinnai determines that repair of a product is not possible, Rinnai may replace the product with a
comparable product at Rinnai's sole discretion. If a component or product returned to Rinnai is found to be free
of defects in material or workmanship, or damaged by improper installation or damaged during return shipping,
the warranty claim for product, parts and labor may be denied.
How do I get service?
You must contact a licensed professional for the repair of a product under this Limited Warranty. For the name
of a licensed professional please contact your place of purchase, visit the Rinnai website (www.rinnai.us), call
Rinnai at 1-800-621-9419 or write to Rinnai at 103 International Drive, Peachtree City, Georgia 30269.
Proof of purchase is required to obtain warranty service. You may show proof of purchase with a dated sales
receipt, or by registering within 30 days of purchasing the product. To register your tankless water heater,
please visit (www.rinnai.us/product-registration). For those without internet access, please call 1-866-RINNAI1
(746-6241). Receipt of Registration by Rinnai will constitute proof-of-purchase for this product. Registration of
product installed in new home construction may be verified with a copy of the closing papers provided by the
initial home buyer. However, Registration is not necessary in order to validate this Limited Warranty.
What is not covered?
This Warranty does not cover any failures or operating difficulties due to the following:

accident, abuse, or misuse
 alteration of the product or any component part
 misapplication of this product
 improper installation

product being installed in a corrosive
environment

condensate damage

improper venting

incorrect gas type

incorrect gas or water pressure

absence of a drain pan under the appliance
There is no warranty coverage on product installed in a closed loop application, commonly associated with space
heating only applications.
This Limited Warranty does not apply to any product whose serial number or manufacture date has been de-
faced.
This Limited Warranty does not cover any product used in an application that uses chemically treated water such
as a pool or spa heater.
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 water quality
 Improper maintenance (such as but not limited to
scale build-up, freeze damage, or vent blockage)
 incorrect sizing
 any other cause not due to defects in materials or
workmanship
 problems or damage due to fires, flooding, electrical
surges, freezing or any acts of God.
 force majeure
RH180 Manual