Troubleshooting - Samsung Smart A/C application User Manual

Troubleshooting

Before you make a call to a service center, please check the items in the table below.
Check whether the Wi-Fi of the Smart phone
is activated.
Air conditioner
Check whether the Smart phone and the
cannot be found
air conditioner are connected to different
at Smart A/C
wireless routers
application.
Check whether the Wi-Fi(
display is on.
The Smart phone is connected to the air conditioner correctly but it
does not work.
When selecting In-home function of the Smart A/C application,
multiple appliances are searched.
I don't have ID and Password to log in to Out-of-home of Smart A/C
application.
Check whether the Wi-Fi(
Out-of-home
display is on.
function of Smart
A/C application does
Check whether the Wi-Fi(
not work.
display blinks at an interval of 0.5 sec.
A3050 ET WiFi APP_IB_04209A-00_EN.indd 19
Check point
) light on the
) light on the
) light on the
English-19
Solution
Activate the Wi-Fi connection of the Smart phone.
The Smart phone and the air conditioner should be
connected to the same wireless router.
Check whether the air conditioner is correctly connected to
a wireless router.
Restart the Smart A/C application or reconnect the Smart
phone with the wireless router.
Select the air conditioner whose device number is the same
as your air conditioner on the list.
Join the membership at Samsung Smart appliance website
http://
( www.samsungsmartappliance.com) and register your
air conditioner.
Check whether the air conditioner is connected to the
wireless router correctly.
Check whether the wireless router is connected to internet
correctly.
2013-10-11 14:49:49