A Disc Does Not Play Automatically; A Movie Stops, Skips, Or Plays Erratically; A Movie Is Not Visible On An External Display; The Process Of Burning A Disc Does Not Begin, Or It Stops Before Completion - HP Notebook PC User Manual

A disc does not play automatically

1. Select Start > Control Panel > Hardware and Sound > Autoplay.
2. Confirm that the Use AutoPlay for all media and devices check box is selected.
3. Click Save.
A CD, DVD, or BD should now start automatically when it is inserted into the optical drive.

A movie stops, skips, or plays erratically

●
Clean the disc.
●
Conserve system resources by trying the following suggestions:
◦ Log off the Internet.
◦
Change the color properties of the desktop:
1. Right-click on a blank area of the computer desktop, and then select Personalize > Display
Settings.
2. Set Colors to Medium (16 bit), if this setting is not already selected.
◦ Disconnect external devices, such as a printer, scanner, camera, or handheld device.

A movie is not visible on an external display

1. If both the computer display and an external display are turned on, press
to switch between the two displays.
2. Configure the monitor settings to make the external display primary:
a. Right-click on a blank area of the computer desktop, and then select Personalize > Display
Settings.
b. Specify a primary display and a secondary display.
NOTE:
the secondary display.
To get information about a multimedia question not covered in this guide, select Start > Help and
Support.

The process of burning a disc does not begin, or it stops before completion

●
Be sure that all other programs are closed.
● Turn off Sleep mode and Hibernation.
●
Be sure that you are using the right kind of disc for your drive. See your user guides for more
information about disc types.
●
Be sure that the disc is inserted properly.
●
Select a slower write speed and try again.
● If you are copying a disc, save the information on the source disc to your hard drive before trying
to burn the contents to a new disc, and then burn from your hard drive.
●
Reinstall the disc-burning device driver located in the DVD/CD-ROM drives category in Device
Manager.
When using both displays, the DVD image will not appear on any display designated as
fn+f4 one or more times
Optical drive (select models only) 47