End Call; Hold; Imute - Cisco 7960 User Manual

End Call

This feature lets you disconnect from a call without having to hang up the handset.
Hanging up a call this way means you will not get the reminder tone in the handset
that the phone is off-hook. It also allows incoming calls to ring through to the
telephone.
This feature is mainly used when a headset is connected to the telephone through
the handset jack. This allows you to leave the handset off the cradle while calls are
made and answered using the other buttons on the phone. Calls arriving at the
telephone will ring and when the line is selected, the call is connected through the
headset.

Hold

This feature lets you place a call on hold. While a call is holding, the holding party
occupies the associated line.
1. During a conversation, press the HOLD soft key. Depending on your system
configuration, the party may hear music, a recorded announcement, or silence
while holding.
2. To resume the conversation, press the Resume soft key.
NOTE: Starting one minute after the party is on hold, and occurring each
minute after that, 3 short rings sound from the phone speaker, even if you are
using the handset. This is to remind you that you have a call on hold.
NOTE: Starting one minute after the party is on hold, and occurring each
minute after that, one ring sounds from the phone speaker on the 7960 MGCP
phone. On the 7960 SCCP phone one long-short-long ring sounds from the
phone speaker. This occurs whether you are using the handset or the
speakerphone, and is to remind you that you have a call on hold.
NOTE: Should your call suddenly become one-way audio (the caller can no
longer hear you talk), hang up the phone and allow it to register with the call
agent again. Unfortunately, the caller will have to call back into the queue.
For more details on handling two calls at once, see "Switching Between Held Calls"
on page 38.

IMute

Press the MUTE button to turn off the speakerphone/handset microphone during a
conversation. The MUTE button glows red when the mute feature is active. This
way, you can converse with someone else in your office and the party on the phone
will not be able to hear the conversation. Press the MUTE button again to turn the
Cisco 7960/7940 Telephone User Guide
620-05600230
System Telephone Features 39