Troubleshooting - Plantronics Blackwire C435 User Manual

Troubleshooting

Problem
I cannot hear.
I cannot be heard.
I cannot answer a call with
the headset.
I cannot take my headset off
mute using the softphone / I
cannot take the softphone off
mute using my headset.
The volume control on the
headset does not adjust
Windows volume.
Solution
Ensure that the C435 is set as the default listening device in Windows.
Ensure that the C435 is set as the audio device in the softphone (refer to
softphone manufacturer for instructions on changing the audio output).
Make sure that the volume settings on the headset, Windows and
softphone are not turned down.
Ensure that the C435 is set as the default microphone device in Windows.
Ensure that the C435 is set as the audio device in the softphone (refer to
softphone manufacturer for instructions on changing the audio output).
Make sure that the softphone and headset are not muted.
Ensure that the C435 is set as the audio device in the softphone (refer to
softphone manufacturer for instructions on changing the audio output).
Refer to the Plantronics compatibility guide
com/compatibiltyguide); you may need to download software to enable
call control with your particular softphone.
http://www.plantronics.com/businesssoftware
Your softphone may need Plantronics software to synchronise the mute
control on the PC with the headset.
Refer to the Plantronics compatibility guide
com/compatibiltyguide); you may need to download software to enable
call control with your particular softphone.
http://www.plantronics.com/businesssoftware
The headset volume is local unless you have installed Plantronics
software. With the software, the headset volume is synchronised to
Windows.
http://www.plantronics.com/businesssoftware
(http://www.plantronics.
(http://www.plantronics.
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