IBM Brocade 4 Gb SAN Switch Module Installation Manual page 76

You will disconnect the failing Machine for collection arranged by IBM.
IBM will provide you with a shipping container for you to return your
Machine to a designated service center. A courier will pick up your
Machine and deliver it to the designated service center. Following its repair
or exchange, IBM will arrange the return delivery of the Machine to your
location. You are responsible for its installation and verification.
4. Customer Carry-In or Mail-In Service
You will deliver or mail as IBM specifies (prepaid unless IBM specifies
otherwise) the failing Machine suitably packaged to a location IBM
designates. After IBM has repaired or exchanged the Machine, IBM will
make it available for your collection or, for Mail-in Service, IBM will return
it to you at IBM's expense, unless IBM specifies otherwise. You are
responsible for the subsequent installation and verification of the Machine.
5. CRU and On-site Service
This type of Warranty Service is a combination of Type 1 and Type 2 (see
above).
6. CRU and Courier or Depot Service
This type of Warranty Service is a combination of Type 1 and Type 3 (see
above).
7. CRU and Customer Carry-In or Mail-In Service
This type of Warranty Service is a combination of Type 1 and Type 4 (see
above).
When a 5, 6 or 7 type of warranty service is listed, IBM will determine
which type of warranty service is appropriate for the repair.
* This type of service is called ThinkPad
countries.
The IBM Machine Warranty World Wide Web site at
http://www.ibm.com/servers/support/machine_warranties/ provides a
worldwide overview of IBM's Limited Warranty for Machines, a Glossary of
IBM definitions, Frequently Asked Questions (FAQs) and Support by Product
(Machine) with links to Product Support pages. The IBM Statement of
Limited Warranty is also available on this site in 29 languages.
To obtain warranty service contact IBM or your IBM reseller. In Canada or the
United States, call 1-800-IBM-SERV (426-7378). In the EU countries, see the
telephone numbers below.
EU Country Telephone List
Phone numbers are subject to change without notice. For the warranty service
contact telephone number in a country subsequently added to the EU and not
yet reflected in the list below, contact IBM in that country or visit the website
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Brocade 4 Gb SAN Switch Module: Installation Guide
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