Toshiba e-STUDIO 550 Servicec Support Manual page 4

5. Service Features ......................................................................5-1
A. Firmware Updating...........................................................................................5-1
Using PC via serial interface........................................................................................................ 5-2
Using Jig board............................................................................................................................ 5-2
B. Estimated Installation Time ..............................................................................5-3
C. Consumables ...................................................................................................5-4
D. Periodic Replacement Parts ............................................................................5-5
E. Consumable Parts of Options ..........................................................................5-5
Large capacity feeder (MP-4003L/A)........................................................................................... 5-5
F. Customer Maintenance ....................................................................................5-6
G. Preventive Maintenance (PM) Items................................................................5-7
Cleaning items ............................................................................................................................. 5-8
Lubrication items........................................................................................................................ 5-10
Replacement items (a)............................................................................................................... 5-11
Replacement items (b)............................................................................................................... 5-11
H. Recommended Monthly Print/Copy Volume ..................................................5-12
6. Service Support........................................................................6-1
A. TABS-Electronic Imaging Division, Service Organization ................................6-1
B. Service Policy...................................................................................................6-2
C. Internet FYI Portal - Training............................................................................6-2
D. Internet FYI Portal - TECH-TO-GO ..................................................................6-3
E. Technical Support Hotline ................................................................................6-3
F. On-Site Support................................................................................................6-5
7. Cost/Copy Information ............................................................7-1
A. Maximum Monthly Copy Volume......................................................................7-1
B. e-STUDIO550 Cost/Copy Data Sheet..............................................................7-2
C. e-STUDIO650 Cost/Copy Data Sheet..............................................................7-3
D. e-STUDIO810 Cost/Copy Data Sheet..............................................................7-4
8. Technical Training-Digital Copier...........................................8-1
A. Training Program .............................................................................................8-1
B. Who Should Attend Training ............................................................................8-1
C. Training Prerequisites ......................................................................................8-1
D. What The Training Covers (Course Content)...................................................8-2
E. Training Locations............................................................................................8-3
F. Training Format ................................................................................................8-3
G. Training Equipment..........................................................................................8-4
H. Documentation.................................................................................................8-4
I. Unique Tools and Adjustment Jigs ....................................................................8-5
J. Dealer-Administered Technical Education Program (DATE) ............................8-6
9. Service Requirements .............................................................9-1
A. Service Authorization .......................................................................................9-1
B. Service Recommendations ..............................................................................9-1
10. Warranty................................................................................10-1
A. Warranty Policy ..............................................................................................10-1
B. Toshiba America Business Solutions, Inc. Limited Warranty .........................10-1
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