Napoleon LHD62N Installation And Operating Instructions Manual
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Napoleon LHD62N Installation And Operating Instructions Manual

Natural gas propane
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INSTALLER: LEAVE THIS MANUAL WITH THE APPLIANCE.
CONSUMER: RETAIN THIS MANUAL FOR FUTURE REFERENCE.
NEVER LEAVE CHILDREN OR OTHER AT RISK INDIVIDUALS ALONE WITH THE APPLIANCE.
CERTIFIED UNDER CANADIAN AND AMERICAN NATIONAL STANDARDS ANSI Z21.50, CSA 2.22 FOR VENTED GAS FIREPLACES.
CERTIFIED FOR CANADA AND UNITED STATES USING ANSI/CSA METHODS.

SAFETY INFORMATION

WARNING
!
If the information in these instructions
are not followed exactly, a fi re or
explosion may result causing property
damage, personal injury or loss of life.
- Do not store or use gasoline or other fl ammable
vapors and liquids in the vicinity of this or any
other appliance.
- WHAT TO DO IF YOU SMELL GAS:
•
Do not try to light any appliance.
•
Do not touch any electrical switch; do not use
any phone in your building.
•
Immediately call your gas supplier from a
neighbour's phone. Follow the gas supplier's
instructions.
•
If you cannot reach your gas supplier, call the
fi re department.
- Installation and service must be performed by a
qualifi ed installer, service agency or the supplier.
This appliance may be installed in an aftermarket,
permanently located, manufactured home (USA
only) or mobile home, where not prohibited by
local codes.
This appliance is only for use with the type of gas
indicated on the rating plate. This appliance is
not convertible for use with other gases, unless a
certifi ed kit is used.
Decorative Product: Not for use as a heating appliance.
Phone (705)721-1212 • Fax (705)722-6031 • www.napoleonfi replaces.com • ask@napoleonproducts.com
$10.00
OPERATING INSTRUCTIONS
Wolf Steel Ltd., 24 Napoleon Rd., Barrie, ON, L4M 0G8 Canada /
103 Miller Drive, Crittenden, Kentucky, USA, 41030
INSTALLATION AND
LHD62N
NATURAL GAS
LHD62P
PROPANE
WARNING
!
A barrier designed to reduce the risk of burns from the
hot viewing glass is provided with the appliance and
shall be installed.
HOT GLASS WILL CAUSE
BURNS.
DO NOT TOUCH GLASS UNTIL
COOLED.
NEVER ALLOW CHILDREN TO
TOUCH GLASS.
C E R T I F I E D
1.36D
W415-1068 / B / 01.02.14
EN
FR
PG
61

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  • Page 1: Safety Information

    NEVER LEAVE CHILDREN OR OTHER AT RISK INDIVIDUALS ALONE WITH THE APPLIANCE. INSTALLATION AND OPERATING INSTRUCTIONS CERTIFIED UNDER CANADIAN AND AMERICAN NATIONAL STANDARDS ANSI Z21.50, CSA 2.22 FOR VENTED GAS FIREPLACES. LHD62N CERTIFIED FOR CANADA AND UNITED STATES USING ANSI/CSA METHODS. SAFETY INFORMATION NATURAL GAS...

  • Page 2: Table Of Contents

    TABLE OF CONTENTS NOTE: The camera icon indicates video tutorials are available as additional reference, visit http:// www.napoleonfi replaces.com/category/product-support/support-centre/ INSTALLATION OVERVIEW INTRODUCTION DIMENSIONS GENERAL INSTRUCTIONS GENERAL INFORMATION RATING PLATE / LIGHTING INSTRUCTION LOCATION SHIPPING HANDLES VENTING VENTING LENGTHS AND COMPONENTS FOR DIRECT VENT INSTALLATIONS TYPICAL VENT INSTALLATIONS MINIMUM AIR TERMINAL LOCATION CLEARANCES VENT APPLICATION FLOW CHART...

  • Page 3: Installation Overview

    1.0 INSTALLATION OVERVIEW See the section See the section “VENTING - VENTING “FRAMING - See the section LENGTHS AND AIR TERMINAL MINIMUM “FRAMING” LOCATIONS” MANTEL CLEARANCES” See the section “FRAMING - MINIMUM CLEAR- ANCE TO See the section COMBUSTIBLE “FRAMING - ENCLOSURES”...

  • Page 4: Introduction

    2.0 INTRODUCTION WARNING • THIS APPLIANCE IS HOT WHEN OPERATED AND CAN CAUSE SEVERE BURNS IF CONTACTED. • ANY CHANGES OR ALTERATIONS TO THIS APPLIANCE OR ITS CONTROLS CAN BE DANGEROUS AND IS PROHIBITED. • Do not operate appliance before reading and understanding operating instructions. Failure to operate appliance according to operating instructions could cause fi...

  • Page 5: Dimensions

    DIMENSIONS 76 1/2” 1943mm 41” 1041mm 20 3/4" 527mm 35 7/8" 911mm 27 7/8" 708mm 23" 584mm ELECTRICAL INLET INLET 26 1/2" 673mm 73 7/8” 1873mm Ø 8 " Ø 10 " 203mm 254mm 64” 1626mm 66 1/2” 1689mm W415-1068 / B / 01.02.14...

  • Page 6: General Instructions

    GENERAL INSTRUCTIONS WARNING ALWAYS LIGHT THE PILOT WHETHER FOR THE FIRST TIME OR IF THE GAS SUPPLY HAS RUN OUT, WITH THE GLASS DOOR OPENED OR REMOVED. PROVIDE ADEQUATE CLEARANCE FOR SERVICING AND OPERATING THE APPLIANCE. PROVIDE ADEQUATE VENTILATION. NEVER OBSTRUCT THE FRONT OPENING OF THE APPLIANCE. OBJECTS PLACED IN FRONT OF THE APPLIANCE MUST BE KEPT A MINIMUM OF 48”...

  • Page 7: General Information

    GENERAL INFORMATION FOR YOUR SATISFACTION, THIS APPLIANCE HAS BEEN TEST-FIRED TO ASSURE ITS OPERATION AND QUALITY! LHD62 Altitude (FT) 0-4500 0-4500 Max. Input (BTU/HR) 50,000 50,000 Min. Input (BTU/HR) 37,000 40,000 Min. Inlet Gas Supply Pressure* 4.5” (11mb) w.c. 11” (27mb) w.c. Max.

  • Page 8: Rating Plate / Lighting Instruction Location

    W565-0137. SUIVEZ LES INSTRUCTIONS D'INSTALLATION SE TROUVENT DANS LE MANUEL D'INSTALLATION. UN COMBUSTIBLE SOLIDE NE MODEL NATURAL GAS / MODEL PROPANE / SOLID FUEL. FOR USE WITH GLASS DOORS CERTIFIED GAZ NATURAL PROPANE MODÈLE LHD62N CLHD62N CLHD62P LHD62P WARNING: 0-4500FT (0-1370M) 0-4500FT (0-1370M) TO THE APPLIANCE, WHICH WILL COME IN...

  • Page 9: Shipping Handles

    SHIPPING HANDLES IMPORTANT This appliance fully dressed weighs 575lbs (261kg). Shipping brackets were shipped secured to the appliance. The unit can be lifted by inserting the shipping handle through a set of holes. Shipping brackets must eventually be removed if framing to minimum enclosure dimensions.

  • Page 10: Venting Lengths And Components For Direct Vent Installations

    VENTING LENGTHS AND COMPONENTS FOR DIRECT VENT INSTALLATIONS For vent systems that provide seals on the inner exhaust fl ue, only the outer air intake joints must be sealed using a red high temperature silicone (RTV). This same sealant may be used on both the inner exhaust and outer intake vent pipe joints of all other approved vent systems except for the exhaust vent pipe connection to the fi...

  • Page 11: Typical Vent Installations

    TYPICAL VENT INSTALLATIONS 16” (406mm) MINIMUM 20” (508mm) 40 FEET (12m) MAXIMUM MAXIMUM 3 FEET (1m) MINIMUM 48” (1219mm) MINIMUM 84” (2134mm) MINIMUM PLUS 36” RISE* (914mm) 36” (914mm) * See “VENTING” section. W415-1068 / B / 01.02.14...

  • Page 12: Minimum Air Terminal Location Clearances

    MINIMUM AIR TERMINAL LOCATION CLEARANCES COVERED BALCONY APPLICATIONS = 3 feet = 2 x ACTUAL (0.9m) (4.6m) INSTALLATIONS CANADA U.S.A. 12” (304.8mm) 12” (304.8mm) Clearance above grade, veranda porch, deck or balcony. 12” (304.8mm) 9” (228.6mm) Clearance to windows or doors that open. Δ...

  • Page 13: Vent Application Flow Chart

    VENT APPLICATION FLOW CHART TOP EXIT Horizontal Termination Vertical Termination Vertical rise is equal Vertical rise is equal Vertical rise is less Vertical rise is less to or greater than to or greater than than horizontal run than horizontal run the horizontal run the horizontal run Horizontal run +...

  • Page 14: Horizontal Termination

    HORIZONTAL TERMINATION ) < (V See graph to determine the required vertical Simple venting confi guration (only one 90° elbow) rise V for the required horizontal run H 40 (12.2) 39 (11.9) REQUIRED 30 (9.1) VERTICAL RISE IN FEET 20 (6.1) (MEETERS) V 10 (3.1) 4 (1.2)
  • Page 15 ) > (V Simple venting configuration (only one 90° elbow) See graph to determine the required vertical rise V for the required horizontal run H 150 (45.7) 147” (44.8) REQUIRED VERTICAL 100 (30.5) RISE IN INCHES (METERS)V 57” (17.4) 50 (15.2) 48”...

  • Page 16: Vertical Termination

    VERTICAL TERMINATION ) < (V Simple venting configurations. See graph to determine the required vertical rise V for the required horizontal run H 40 (12.2) 30 (9.1) REQUIRED VERTICAL RISE IN 20 (6.1) FEET (METERS) V 10 (3.1) 4 (1.2) (1.5) (3.1) (4.6)
  • Page 17 ) > (V Simple venting configurations. See graph to determine the required vertical rise V for the required horizontal run H 20 (6.1) 19 (5.8) REQUIRED 10 (3.1) VERTICAL RISE IN 4 (1.2) FEET (METERS)V (7.6) (9.1) (1.5) (3.1) (4.6) (6.1) HORIZONTAL VENT RUN PLUS OFFSET IN FEET (METERS)H...

  • Page 18: Installation

    4.0 INSTALLATION WARNING ENSURE TO UNPACK ALL LOOSE MATERIALS FROM INSIDE THE FIREBOX PRIOR TO HOOKING UP THE GAS AND ELECTRICAL SUPPLY. IF YOUR APPLIANCE IS SUPPLIED WITH A REMOTE ENSURE THE REMOTE RECEIVER IS IN THE “OFF” POSITION PRIOR TO HOOKING UP THE GAS AND ELECTRICAL SUPPLY TO THE APPLIANCE. FOR SAFE AND PROPER OPERATION OF THE APPLIANCE, FOLLOW THE VENTING INSTRUCTIONS EXACTLY.

  • Page 19: Horizontal Installation

    4.1.1 HORIZONTAL INSTALLATION WARNING THE FIRESTOP ASSEMBLY MUST BE INSTALLED WITH THE VENT SHIELD TO THE TOP. TERMINALS MUST NOT BE RECESSED INTO A WALL OR SIDING MORE THAN THE DEPTH OF THE RETURN FLANGE OF THE MOUNTING PLATE. This application occurs when venting through an exterior wall. Having determined the correct height for the air terminal location, cut and frame a hole in the exterior wall as illustrated to accommodate the fi...

  • Page 20: Using Flexible Vent Components

    USING FLEXIBLE VENT COMPONENTS WARNING DO NOT ALLOW THE INNER FLEX PIPE TO BUNCH UP ON HORIZONTAL OR VERTICAL RUNS AND ELBOWS. KEEP IT PULLED TIGHT. SPACERS ARE ATTACHED TO THE INNER FLEX PIPE AT PREDETERMINED INTERVALS TO MAINTAIN AN EVEN AIR GAP TO THE OUTER FLEX PIPE.

  • Page 21: Vertical Air Terminal Installation

    4.2.2 VERTICAL AIR TERMINAL INSTALLATION WARNING MAINTAIN A MINIMUM 2” (51mm) SPACE BETWEEN THE AIR INLET BASE AND THE STORM COLLAR. Fasten the roof support to the roof using the screws provided. The roof support is optional. In this case the venting is to be adequately supported using either an alternate method suitable to the authority having jurisdiction or the optional roof support.

  • Page 22: Appliance Vent Connection

    4.2.3 APPLIANCE VENT CONNECTION Install the inner fl ex pipe to the appliance. Secure with 6 screws #8 X 1/2” and fl at washers. Seal the joint and screw holes using the high temperature sealant W573-0007 (not supplied). SELF DRILLING Install the outer fl...

  • Page 23: Gas Installation

    GAS INSTALLATION WARNING RISK OF FIRE, EXPLOSION OR ASPHYXIATION. ENSURE THERE ARE NO IGNITION SOURCES SUCH AS SPARKS OR OPEN FLAMES. SUPPORT GAS CONTROL WHEN ATTACHING GAS SUPPLY PIPE TO PREVENT DAMAGING GAS LINE. ALWAYS LIGHT THE PILOT WHETHER FOR THE FIRST TIME OR IF THE GAS SUPPLY HAS RUN OUT WITH THE GLASS DOOR OPENED OR REMOVED.

  • Page 24: Framing

    5.0 FRAMING WARNING RISK OF FIRE! IN ORDER TO AVOID THE POSSIBILITY OF EXPOSED INSULATION OR VAPOUR BARRIER COMING IN CONTACT WITH THE APPLIANCE BODY, IT IS RECOMMENDED THAT THE WALLS OF THE APPLIANCE ENCLOSURE BE “FINISHED” (IE: DRYWALL / SHEETROCK), AS YOU WOULD FINISH ANY OTHER OUTSIDE WALL OF A HOME.
  • Page 25 *HORIZONTAL VENT SECTIONS: A minimum clearance of 3” (76mm) to the top and 2” (51mm) to the sides and bottom of the vent pipe on all horizontal runs to combustibles is required. Horizontal vent sections within enclosures require a minimum clearance of 7” (178mm) at the top of the vent pipe, see “MINIMUM CLEARANCE TO COMBUSTIBLE ENCLOSURES”...
  • Page 26 WARNING EDGES ARE SHARP, ALWAYS WEAR GLOVES WHEN WORKING WITH SHEET METAL. Erect the steel frame supplied as illustrated. Attach the metal studs (5) to the appliance as illustrated and secure with 2 screws each. Set the header onto the studs as illustrated and secure with 2 screws each. NOTE: For heavier fi...
  • Page 27 * When constructing the enclosure allow for fi nishing material thickness to maintain clearances. IMPORTANT: Before fi nishing in the appliance test the operation using the remote control, cycling it through all of its different modes, see “OPERATION” section. Should trouble shooting be required, access to the controls can be made through the pre-fi...

  • Page 28: Minimum Clearance To Combustible Enclosures

    MINIMUM CLEARANCE TO COMBUSTIBLE ENCLOSURES WARNING THE FRONT OF THE APPLIANCE MUST BE FINISHED WITH ANY NON-COMBUSTIBLE MATERIALS SUCH AS BRICK, MARBLE, GRANITE, ETC., AS LONG AS THESE MATERIALS NEVER OVERHANG INTO THE APPLIANCE OPENING. IMPORTANT: The LHD62 requires a minimum inside enclosure height of 96” (2.4m), measured from the bottom of the appliance.
  • Page 29 NON-COMBUSTIBLE TOP OF ENCLOSURE COMBUSTIBLE (COMBUSTIBLE) STEEL 0” (0m) IF NON- STUD MINIMUM 7” COMBUSTIBLE FRAME 3” (178mm) FINISHING IS USED (76mm) SUCH AS BRICK AND STONE. 2” (51mm) NON-COMBUSTIBLE FIRESTOP ASSEMBLY 68” (1727mm) MINIMUM CEILING 96” (2438mm) MINIMUM 84” (2134mm) ENCLOSURE MINIMUM HEIGHT...
  • Page 30 INSTALLING NON-COMBUSTIBLE BOARD WARNING A NON-COMBUSTIBLE FINISHING MATERIAL BORDER, SUCH AS BRICK, MARBLE, GRANITE, ETC. IS REQUIRED. FINISHING WITH JUST NON-COMBUSTIBLE BOARD TO THE SIDES AND TOP OF THE APPLIANCE IS NOT ALLOWED. THE SURFACE ABOVE THE APPLIANCE GETS VERY HOT. IF PROPER FINISHING MATERIALS ARE NOT USED, CRACKING CAN OCCUR.

  • Page 31: Non-Combustible Finish Material

    NON-COMBUSTIBLE FINISH MATERIAL WARNING: Non-combustible facing material must not project more than 1” (25mm) from the face of the door (all four sides). If greater projections are desired, increase the clearance to the sides and top by 2” (51mm) for every additional 1” (25mm) of projection. If using an optional surround, then 2” (51mm) clearance from the surround is required before projecting out a maximum 2”...

  • Page 32: Minimum Combustible Mantel Clearances

    MINIMUM COMBUSTIBLE MANTEL CLEARANCES WARNING RISK OF FIRE, MAINTAIN ALL SPECIFIED AIR SPACE CLEARANCES TO COMBUSTIBLES. FAILURE TO COMPLY WITH THESE INSTRUCTIONS MAY CAUSE A FIRE OR CAUSE THE APPLIANCE TO OVERHEAT. ENSURE ALL CLEARANCES (I.E. BACK, SIDE, TOP, VENT, MANTEL, FRONT, ETC.) ARE CLEARLY MAINTAINED.

  • Page 33: Finishing

    6.0 FINISHING WARNING RISK OF FIRE! NEVER OBSTRUCT THE FRONT OPENING OF THE APPLIANCE. THE FRONT OF THE APPLIANCE MUST BE FINISHED WITH ANY NON-COMBUSTIBLE MATERIALS SUCH AS BRICK, MARBLE, GRANITE, ETC., PROVIDED THAT THESE MATERIALS DO NOT GO BELOW THE SPECIFIED DIMENSION AS ILLUSTRATED. DO NOT STRIKE, SLAM OR SCRATCH GLASS.

  • Page 34: Trim Installation

    NOTE: It is recommended to perform this task with two people There are 8 spring latches securing the main glass door, 4 of those latches are across the top and 4 along the bottom. To access these latches, the 4 piece door trim must be removed.

  • Page 35: Glass Media Installation

    GLASS MEDIA INSTALLATION WARNING CLEAN THE GLASS MEDIA PRIOR TO INSTALLATION. BEFORE APPLYING THE CLEANED GLASS, ENSURE THAT IT IS DRY. DO NOT CHANGE OR SUBSTITUTE THE GLASS MEDIA MATERIAL PROVIDED WITH THIS APPLIANCE. IF REPLACING, USE ONLY THE REPLACEMENT GLASS MEDIA AVAILABLE FROM YOUR AUTHORIZED DEALER / DISTRIBUTOR.

  • Page 36: Optional Rock Placement

    OPTIONAL ROCK PLACEMENT Randomly place the refractory rocks onto the media tray, around, but not on the burner ports or pilot mesh. Follow the instructions provided with RK62. LOGO PLACEMENT LOGO 7.0 ELECTRICAL CONNECTION WARNING DO NOT USE THIS APPLIANCE IF ANY PART HAS BEEN UNDER WATER. CALL A QUALIFIED SERVICE TECHNICIAN IMMEDIATELY TO HAVE THE APPLIANCE INSPECTED FOR DAMAGE TO THE ELECTRICAL CIRCUIT.

  • Page 37: Receptacle Wiring Diagram

    RECEPTACLE WIRING DIAGRAM PLASTIC BUSHING PRE-FINISHING ACCESS PANEL ELECTRICAL COVER CABLE CONNECTOR BATTERY HOLDER INSTALLATION The battery holder must be located within 8 feet of this side of the appliance and must be accessible for programming the remote. Install 4 AA batteries, ensure that the positive and negative ends correspond with those identifi...

  • Page 38: Schematic

    SCHEMATIC WARNING DO NOT WIRE 110 VOLTS TO THE VALVE OR WALL SWITCH. NIGHT BLOWER LIGHT W415-1068 / B / 01.02.14...

  • Page 39: Operation

    8.0 OPERATION GENERAL TRANSMITTER LAYOUT Key Lock Low Battery Alarm Low battery alarm Transmission Room Temperature CPI mode Flame ON Night Light Blower (NOT AVAILABLE WITH THIS MODEL) INITIALIZING THE TRANSMITTER/BATTERY HOLDER FOR THE FIRST TIME Install the 4 AA batteries into the Profl ame 2 battery holder, note the polarity of the batteries and insert as indicated on the cover (+/-).

  • Page 40: Temperature Display

    TEMPERATURE DISPLAY With the system in the “OFF” position, press the Temperature Key and the Mode Key at the same °F °C time to change from degrees F to C. Look at the LCD screen on the Transmitter to verify that a C or F is visible to the right of the Room Temperature display.

  • Page 41: Continuous Pilot / Intermittent Pilot (Cpi / Ipi) Selection

    CONTINUOUS PILOT / INTERMITTENT PILOT (CPI / IPI) SELECTION Use the Mode Key to guide you to the CPI mode °F °F icon. Transmitter in the OFF position. Press the UP/DOWN to switch between IPI and CPI modes. A single BEEP will confi rm reception of the command.

  • Page 42: Operating Instructions

    9.0 OPERATING INSTRUCTIONS WARNING IF YOU DO NOT FOLLOW THESE INSTRUCTIONS EXACTLY, A FIRE OR EXPLOSION MAY RESULT CAUSING PROPERTY DAMAGE, PERSONAL INJURY OR LOSS OF LIFE. NEVER LEAVE CHILDREN OR OTHER AT RISK INDIVIDUALS ALONE WITH THE APPLIANCE. ALWAYS LIGHT THE PILOT WHETHER FOR THE FIRST TIME OR IF THE GAS SUPPLY HAS RUN OUT WITH THE GLASS DOOR OPENED OR REMOVED.

  • Page 43: Adjustment

    10.0 ADJUSTMENT 10.1 RESTRICTING VERTICAL VENTS Vertical installations may display a very active fl ame. If this appearance is not desirable, the vent exit must be restricted using a restrictor vent kit. Refer to “ACCESORIES” in the “REPLACEMENTS” section for the appropriate kit.

  • Page 44: Venturi Adjustment

    E - F I N I I N G Before fi nishing in the appliance test the operation using the remote control, cycling it through all of its different modes, see “OPERATION” section. Once fi nished in, access to the control components can only be done through the inside of the appliance.

  • Page 45: Maintenance

    11.0 MAINTENANCE MAINTENANCE MAINTENANCE WARNING MAINTENANCE TURN OFF THE GAS AND ELECTRICAL POWER BEFORE SERVICING THE APPLIANCE. APPLIANCE MAY BE HOT, DO NOT SERVICE UNTIL APPLIANCE HAS COOLED. DO NOT USE ABRASIVE CLEANERS. DO NOT PAINT THE PILOT ASSEMBLY. CAUTION: Label all wires prior to disconnection when servicing controls. Wiring errors can cause improper and dangerous operation.

  • Page 46: Control Access

    11.2 CONTROL ACCESS Once the appliance has been framed and fi nished, control access can only be achieved by removing the access panel inside the fi rebox at the right end. The following sub sections take you through the steps of accessing the control as if the appliance is installed.

  • Page 47: Burner Removal

    11.4 BURNER REMOVAL *Prior to removing the burner follow the “DOOR REMOVAL” proccess and then follow the media removal instructions located under the “MAINTENANCE” section. Remove the media tray by removing all screws securing the front, rear and side panels. Remove the 8 screws that secure the burner/mesh to the appliance.

  • Page 48: Night Light Replacement

    11.6 NIGHT LIGHT REPLACEMENT Your appliance came equipped with our “NIGHT LIGHT”. The light has been pre-wired and can be controlled by remote control. SCREWS It is recommended that the NIGHT LIGHT be in the off position when the appliance is on. If in the event the lamp or lens needs to be replaced, follow the LENS ASSEMBLY instructions below.

  • Page 49: Glass / Door Replacement

    11.9 GLASS / DOOR REPLACEMENT WARNING DO NOT USE SUBSTITUTE MATERIALS. GLASS MAY BE HOT, DO NOT TOUCH GLASS UNTIL COOLED. CARE MUST BE TAKEN WHEN REMOVING AND DISPOSING OF ANY BROKEN DOOR GLASS OR DAMAGED COMPONENTS. BE SURE TO VACUUM UP ANY BROKEN GLASS FROM INSIDE THE APPLIANCE BEFORE OPERATION.

  • Page 50: Replacements

    12.0 REPLACEMENTS Contact your dealer or the factory for questions concerning prices and policies on replacement parts. Normally all parts can be ordered through your Authorized dealer / distributor. WARNING FOR WARRANTY REPLACEMENT PARTS, A PHOTOCOPY OF THE ORIGINAL INVOICE WILL BE REQUIRED TO HONOUR THE CLAIM. FAILURE TO POSITION THE PARTS When ordering replacement parts always give the following information: IN ACCORDANCE WITH THIS...
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  • Page 56: Troubleshooting

    13.0 TROUBLESHOOTING WARNING ALWAYS LIGHT THE PILOT WHETHER FOR THE FIRST TIME OR IF THE GAS SUPPLY HAS RAN OUT, WITH THE GLASS DOOR OPEN OR REMOVED. TURN OFF THE GAS AND ELECTRICAL POWER BEFORE SERVICING THE APPLIANCE. APPLIANCE MAY BE HOT, DO NOT SERVICE UNTIL APPLIANCE HAS COOLED. DO NOT USE ABRASIVE CLEANERS.
  • Page 57 SYMPTOM PROBLEM TEST SOLUTION White / grey fi lm Sulphur from fuel is being Clean the glass with a recommended gas fi replace forms. deposited on glass, logs glass cleaner. DO NOT CLEAN GLASS WHEN HOT. or combustion chamber If deposits are not cleaned off regularly, the glass surfaces.
  • Page 58 SYMPTOM PROBLEM TEST SOLUTION Pilot sparks but Gas supply. Verify that the incoming gas line ball valve is “Open”. will not light. Verify that the inlet pressure reading is within acceptable limits, inlet pressures must not exceed 14” W.C. (34.9mb). Module is not grounded.

  • Page 59: Warranty

    14.0 WARRANTY NAPOLEON® products are manufactured under the strict Standard of the world recognized ISO 9001 : 2008 Quality Assurance Certifi cate. NAPOLEON® products are designed with superior components and materials assembled by trained craftsmen who take great pride in their work. The burner and valve assembly are leak and test-fi red at a quality test station. The complete appliance is again thoroughly inspected by a qualifi...
  • Page 60 Fireplace Inserts • Charcoal Grills • Gas Fireplaces • Waterfalls • Wood Stoves Heating & Cooling • Electric Fireplaces • Outdoor Fireplaces • Gourmet Grills 24 Napoleon Road, Barrie, Ontario, Canada L4M 0G8 214 Bayview Drive, Barrie, Ontario, Canada L4N 4Y8 103 Miller Drive, Crittenden, Kentucky, USA 41030 7200 Trans Canada Highway, Montreal, Quebec, Canada H4T 1A3 Fireplaces / Heating &...

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