Blackberry PEARL 8120 Getting Started Manual page 42

Troubleshooting
BlackBerry Internet Service messages are not being sent to my new
BlackBerry device
If you switch BlackBerry devices, you must update your BlackBerry ® Internet Service account to use
the personal information number (PIN) and International Mobile Equipment Identify (IMEI) for your new
BlackBerry device. On the Home screen, click BlackBerry Setup. Click Personal E-mail Setup. On the
Login screen, type your user name and password. Click Log In. Click Change Device. Type the PIN and
IMEI for your new BlackBerry Pearl 8120. Click Save.
Note: To find the PIN and IMEI for your new BlackBerry device, from the Home screen click Settings, Options then Status.
I want to talk to a support representative
For support using live chat with a AT&T Technical Support Representative, go to www.forums.wireless.
att.com/ and click Register.
For more tips and tricks, see the shortcuts section in the BlackBerry
Pearl 8120 User Guide.
To access the user guide:
On your BlackBerry device, on the Home screen, click Help. In the BlackBerry Desktop Software, click
Help. Click BlackBerry Device Help. On the BlackBerry User Tools CD, click User Guide.
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