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BlackBerry Pearl 8130 Smartphone

Summary of Contents

  • Page 1

    Help BlackBerry Pearl 8130 Smartphone...

  • Page 2

    SWDT236101-236101-0727012711-001...

  • Page 3: Table Of Contents

    About links ... 12 Create a link for a PIN ... 12 Expand a folder ... 13 Collapse a folder ... 13 BlackBerry basics shortcuts ... 13 BlackBerry basics troubleshooting ... 13 Shortcuts ... 15 BlackBerry basics shortcuts ... 13 Phone shortcuts ...

  • Page 4: Table Of Contents

    TTY support ... 33 Multiple phone numbers ... 34 Phone options ... 34 Phone shortcuts ... 15 Phone troubleshooting ... 36 Voice dialing ... 25 Make a call using a voice command ... 25 Dial an extension using a voice command ... 25 Check your phone number using a voice command ...

  • Page 5: Table Of Contents

    PIN messages ... 65 PIN message basics ... 65 Sent messages ... 50 Message list options ... 58 Message shortcuts ... 16 Message troubleshooting ... 61 SMS text messages ... 75 SMS text message basics ... 75 Sent messages ... 50 Message options ...

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    Search shortcuts ... 17 Attachments ... 109 Attachment basics ... 109 Document attachments ... 110 Spreadsheet attachments ... 111 Media attachments ... 112 Presentation attachments ... 112 vCard contact attachments ... 113 Attachment shortcuts ... 17 Attachment troubleshooting ... 114 Synchronization ...

  • Page 7: Table Of Contents

    View the size of an application database ... 139 About upgrading the BlackBerry Device Software ... 140 Prerequisites: Upgrading the BlackBerry Device Software over the wireless network ... 140 Upgrade the BlackBerry Device Software ... 140 Return to the previous version of the BlackBerry Device Software ... 140 Delete the previous version of the BlackBerry Device Software ...

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    Calendar ... 171 Calendar basics ... 171 Meetings ... 173 Calendar options ... 174 Multiple calendars ... 177 Calendar shortcuts ... 19 Calendar troubleshooting ... 178 Tasks ... 181 Task basics ... 181 Categories ... 167 Task list options ... 184 Memos ...

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    BlackBerry Messenger ... 211 Contacts ... 211 Conversations ... 213 Availability ... 215 Display and keyboard ... 217 Backlighting ... 217 Display options ... 217 Keyboard options ... 219 Themes ... 220 Display troubleshooting ... 221 Language ... 223 Change the display language ... 223 Add a display language ...

  • Page 10: Table Of Contents

    About service books ... 251 Accept a service book ... 251 Delete a service book ... 251 Troubleshooting ... 253 BlackBerry basics troubleshooting ... 13 Phone troubleshooting ... 36 Voice dialing troubleshooting ... 41 Camera and video camera troubleshooting ... 46...

  • Page 11: Table Of Contents

    Message troubleshooting ... 61 Typing troubleshooting ... 103 Attachment troubleshooting ... 114 Synchronization troubleshooting ... 118 Browser troubleshooting ... 137 Application troubleshooting ... 141 Media troubleshooting ... 155 Maps troubleshooting ... 160 Contact troubleshooting ... 170 Calendar troubleshooting ... 178 Bluetooth technology troubleshooting ...

  • Page 13: Blackberry Basics, About Typing Input Methods, Type Text Using Suretype Technology, Switch Typing Input Methods

    About typing input methods You can type on your BlackBerry® device using the SureType® input method or the multi-tap input method. SureType technology combines a traditional phone-style key layout with a familiar computer-style letter layout that is designed to provide a quick and comfortable typing and dialing experience.

  • Page 14: Switch Applications, Assign An Application To A Convenience Key, Set Owner Information

    4. Click Save. Turn on standby mode If you are not on a call, you can turn on standby mode to avoid pressing keys accidentally when you are not using your BlackBerry® device. Hold the Mute key. To turn off standby mode, press the Mute key again.

  • Page 15: Expand A Folder, Collapse A Folder, Blackberry Basics Shortcuts, Blackberry Basics Troubleshooting, Blackberry Basics Shortcuts

    Assign a different application to the key. Some features are not available on my device Depending on your wireless service plan or the type of email account that is associated with your BlackBerry® device, some features might not be available on your device.

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    If your device is associated with an email account that uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If a system administrator has set an option for you, a red lock indicator appears beside the option field.

  • Page 17: Shortcuts, Phone Shortcuts, Phone Shortcuts

    Shortcuts BlackBerry basics shortcuts • To move the cursor, roll the trackball. • To exit a screen or move back a page in the browser, press the Escape key. • To move to a list item or menu item, type the first letter of the item.

  • Page 18: Camera And Video Camera Shortcuts, Message Shortcuts, Typing Shortcuts, Camera And Video Camera Shortcuts

    Camera and video camera shortcuts • To take a picture or record a video, press the Right Convenience key. • To change the flash mode for a picture or to turn on low-light mode for a video, press the Space key. •...

  • Page 19: Search Shortcuts, Attachment Shortcuts, Search Shortcuts, Attachment Shortcuts

    • To type the alternate character on a key, press the Alt key and the character key. • To type an accented or special character, hold the letter key and roll the trackball to the left or right. Click a selected character. For example, to type ü, hold 3 and roll the trackball to the left until ü...

  • Page 20: Browser Shortcuts, Media Shortcuts, Browser Shortcuts, Media Shortcuts

    • To switch worksheets, pressO. Highlight a worksheet. Press the Enter key. In a presentation • To switch presentation views, press Z. • To move to the next slide, verify that you are viewing the presentation in slide view. Press 6. •...

  • Page 21: Map Shortcuts, Calendar Shortcuts, Map Shortcuts, Calendar Shortcuts

    Map shortcuts • To zoom in to a map, press L. • To zoom out from a map, press O. • To view status information at the top of a map, press Q. To hide status information at the top of a map, press Q. •...

  • Page 23: Phone, Phone Basics

    In the phone, your phone number appears at the top of the screen. If you have more than one phone number associated with your BlackBerry® device, your active phone number appears at the top of the screen. Make a call 1.

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    Handset Speaker. Dial using numbers or letters When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional phone keypad. • To type a number, press a number key.

  • Page 25: Emergency Calls, Use A Headset

    About emergency calls Your BlackBerry® device is designed to make emergency calls even when it is locked. If the connection to the wireless network is turned off when you initiate an emergency call, your device is designed to connect to the wireless network automatically.

  • Page 26: Volume, Adjust The Volume

    5. Press the Menu key. 6. Click Save. Improve sound quality during a call You can only change sound quality for the earpiece on your BlackBerry® device. 1. During a call, press the Menu key. 2. Click Enhance Call Audio.

  • Page 27: Voice Dialing, Voice Dialing, Make A Call Using A Voice Command

    2. Set the Choice Lists field to Always Off. 3. Press the Menu key. 4. Click Save. If your BlackBerry® device identifies more than one possible match to a voice command, your device selects the best match and dials the phone number automatically.

  • Page 28: Voice Mail, Set The Matching Sensitivity Level For Voice Commands, Turn Off Voice Prompts

    Set the matching sensitivity level for voice commands 1. In the device options, click Voice Dialing. 2. Perform one of the following actions: • To increase matches, set the Sensitivity field closer to Reject Less. • To reduce the number of incorrect matches, set the Sensitivity field closer to Reject More. 3.

  • Page 29: Speed Dial

    Change the voice mail access number If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system. If you have more than one phone number associated with your device, you can only set the voice mail access number for the active phone number.

  • Page 30: Conference Calls, Caller Id, Caller Id

    Conference calls Make a conference call You cannot add more than two contacts to a conference call. 1. During a call, press the Menu key. 2. Click Conference Call. 3. Type a phone number or highlight a contact. 4. Press the Send key. 5.

  • Page 31: Call Logs

    You can view call logs in the phone or, depending on how you set your call logging options, you can view call logs in a message list. Depending on your theme, missed calls might also appear on the Home screen. Your BlackBerry® device stores call logs for 30 days. View call logs in a message list 1.

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    Add notes to a call log 1. In the phone, highlight a call log. 2. Press the Menu key. 3. Click View History. 4. Press the Menu key. 5. Click Add Notes. 6. Type call notes. 7. Click the trackball. 8.

  • Page 33: Call Forwarding

    About call forwarding Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your BlackBerry® device. You might not be able to change or delete these phone numbers or add new ones. If you have more than one phone number associated with your BlackBerry®...

  • Page 34: Smart Dialing

    9. Click Close. Change a call forwarding phone number You can only change call forwarding phone numbers that you have added. 1. In the phone, press the Menu key. 2. Click Options. 3. Click Call Forwarding. 4. Press the Menu key. 5.

  • Page 35: Tty Support

    About TTY support When you turn on TTY support and you connect your BlackBerry® device to a TTY device, you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device.

  • Page 36: Multiple Phone Numbers, Phone Options

    About multiple phone numbers Your BlackBerry® device might support more than one phone number, or your device might be associated with a phone number provided by your wireless service provider and an enterprise voice phone number provided by your organization.

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    Sort phone numbers or contacts on the Phone screen 1. In the phone, press the Menu key. 2. Click Options. 3. Click General Options. 4. Perform one of the following actions: • To sort phone numbers or contacts by frequency of use, set the Phone List View field to Most Used. •...

  • Page 38: Phone Troubleshooting, Phone Troubleshooting

    I cannot make or receive calls Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including the country code and area code, for your contact.

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    I cannot check my voice mail If you have more than one phone number associated with your BlackBerry® device and you are trying to check your voice mail using a shortcut key, your device calls the voice mail access number for your active phone number.

  • Page 41: Check The Wireless Coverage Level Using A Voice Command

    1. In the voice dialing application, wait for the sound. 2. Say "Check battery." Change the voice dialing language Verify that your BlackBerry® Device Software supports multiple languages. For more information, contact your system administrator or wireless service provider. 1. In the device options, click Language.

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    3. Press the Menu key. 4. Click Save. If your BlackBerry® device identifies more than one possible match to a voice command, your device selects the best match and dials the phone number automatically. Set the matching sensitivity level for voice commands 1.

  • Page 43: Voice Dialing Troubleshooting, Voice Dialing Troubleshooting

    • Use standard pronunciation rules when you say a voice command. • If your BlackBerry® device does not often identify matches, set the matching sensitivity level to reject less. • If your device often identifies incorrect matches, set the matching sensitivity level to reject more.

  • Page 45: Camera And Video Camera, Take A Picture, Zoom In To Or Out From A Subject

    In the camera, the approximate number of pictures that you can save appears in the lower-left corner of the screen. Record a video Verify that you have inserted a media card into your BlackBerry® device. 1. In the video camera, click the trackball.

  • Page 46: Camera And Video Camera Options

    Camera and video camera options Change the location for storing pictures or videos 1. In the camera or video camera, press the Menu key. 2. Click Options. 3. Perform one of the following actions: • Change the Store Pictures and Folder fields. •...

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    Change the video size and format 1. In the video camera, press the Menu key. 2. Click Options. 3. Change the Video Format field. 4. Press the Menu key. 5. Click Save. Set picture size 1. In the camera, press the Menu key. 2.

  • Page 48: Camera And Video Camera Troubleshooting, Camera And Video Camera Troubleshooting

    Camera and video camera troubleshooting I cannot save pictures or videos Your BlackBerry® device memory or media card might not have enough available memory to store pictures or videos. Try performing the following actions: • If you are trying to save a picture or video to your device memory, delete old data or messages from your device.

  • Page 49: Email Messages, Email Message Basics

    5. Click the trackball. 6. Click Send. Note: If your BlackBerry® device is associated with more than one email address, in the Send Using field, you can set the email address that you want to use to send the email message.

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    Save a draft of a message 1. When composing a message, click the trackball. 2. Click Save Draft. Blind carbon copy a contact 1. When composing a message, press the Menu key. 2. Click Add Bcc. Attach a contact to a message 1.

  • Page 51: Search For Text In A Message, Attachment, Or Web

    Forward a message 1. In a message, press the Menu key. 2. Perform one of the following actions: • Click Forward. • Click Forward As. Click a message type. Delete a message 1. In a message, click the trackball. 2. Click Delete. Delete multiple messages 1.

  • Page 52: Email Message Folders, Sent Messages, Sent Messages, Sent Messages

    You can add, change, or delete email message folders in the email application on your computer. If wireless email reconciliation is turned on, your BlackBerry® device receives changes that you make to the email message folder on your computer over the wireless network.

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    • To resend the message without changing it, click Resend. Stop a message from sending Verify that you are not in a wireless coverage area and your BlackBerry® device is not connected to the wireless network. A clock icon should appear beside the message.

  • Page 54: Email Message Filters

    Email message filters About email message filters You can create email message filters to specify which email messages are forwarded to your BlackBerry® device and which remain in the email application on your computer. Email message filters are applied to email messages based on the order in which they appear in your list of email message filters. If you create multiple email message filters that could apply to the same email message, you must decide which one should be applied first by placing that filter higher in the list.

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    Set the sensitivity level of email messages that the email message filter applies to. Action: Set whether email messages that the email message filter applies to are forwarded to your BlackBerry® device. If email messages are forwarded, specify whether they are forwarded with high importance or with the email message header only.

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    Forward email messages to your device when no filters apply Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your system administrator. If you use the BlackBerry® Internet Service, see the BlackBerry Internet Service Online Help for more information.

  • Page 57: Email Message Forwarding

    Block incoming messages If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server, you might not be able to block PIN messages from contacts in your organization. For more information, contact your system administrator.

  • Page 58: Message Options, Message Options, Message Options

    4. Click Save. Request delivery or read confirmation for email messages Verify that your BlackBerry® device is associated with an email account that uses the BlackBerry® Internet Service. 1. In a message list, press the Menu key. 2. Click Options.

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    Add a signature Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your system administrator. If you use the BlackBerry® Internet Service, see the BlackBerry Internet Service Online Help for more information.

  • Page 60: Message List Options, Message List Options, Message List Options, Message List Options

    • To set a background color for email messages that are sent to your device through a BlackBerry Enterprise Server, change the Enterprise Messages field. • To set a background color for messages that are not sent to your device through a BlackBerry Enterprise Server, change the Other Messages field.

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    5. Press the Menu key. 6. Click Save. To restore messages, set the Keep Messages field to a longer period of time. Messages that you received on your BlackBerry® device within the set period of time appear in a message list.

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    Hide the new or unopened message indicator 1. In a message list, press the Menu key. 2. Click Options. 3. Click General Options. 4. Set the Display Message Count field to None. 5. Press the Menu key. 6. Click Save. To view the number of unopened messages again, set the Display Message Count field to Unread.

  • Page 63: Message Troubleshooting, Message Troubleshooting, Message Troubleshooting, Message Troubleshooting, Message Troubleshooting

    I cannot send messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send messages when you return to a wireless coverage area.

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    I received notification of a new message, but no new messages appear in my message list If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email message folder in the email application on your computer other than your inbox, your device files the message.

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    I cannot use a shortcut to view one type of message in a message list If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts for your previous device replace the message list shortcuts for your current device.

  • Page 67: Pin Messages, Pin Message Basics

    About PIN messages A PIN uniquely identifies each BlackBerry® device on the network. If you know the PIN of another BlackBerry device user, you can send a PIN message to that person. PIN messages are not routed through your email account.

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    • To accept the suggested spelling, click the highlighted word. • To ignore the suggested spelling, press the Escape key. • To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All. • To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary. •...

  • Page 69

    Save a message 1. In a message, press the Menu key. 2. Click Save. Reply to a message 1. In a message, click the trackball. 2. Click Reply or Reply to All. Forward a message 1. In a message, press the Menu key. 2.

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    • To resend the message without changing it, click Resend. Stop a message from sending Verify that you are not in a wireless coverage area and your BlackBerry® device is not connected to the wireless network. A clock icon should appear beside the message.

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    5. Press the Menu key. 6. Click Save. To restore messages, set the Keep Messages field to a longer period of time. Messages that you received on your BlackBerry® device within the set period of time appear in a message list.

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    Block incoming messages If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server, you might not be able to block PIN messages from contacts in your organization. For more information, contact your system administrator.

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    I cannot send messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send messages when you return to a wireless coverage area.

  • Page 74

    I am not receiving messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.

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    I cannot use a shortcut to view one type of message in a message list If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts for your previous device replace the message list shortcuts for your current device.

  • Page 77: Sms Text Messages, Sms Text Message Basics

    Find your SMS phone number In the phone, your phone number appears at the top of the screen. If your wireless service provider has set up your BlackBerry® device for SMS text messaging, this number is also your SMS phone number.

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    Add a contact to an SMS text message You can send an SMS text message to up to ten recipients. 1. When composing an SMS text message, press the Menu key. 2. Click Add Recipient. 3. Click a contact. Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create.

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    Delete a message 1. In a message, click the trackball. 2. Click Delete. Delete multiple messages 1. In a message list, highlight a date field. 2. Press the Menu key. 3. Click Delete Prior. Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation.

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    • To change the recipients, click Edit. Highlight a contact. Press the Menu key. Click Change Address. Click a new contact. Click the trackball. Click Send. • To resend the message without changing it, click Resend. Hide sent messages 1. In a message list, press the Menu key. 2.

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    About multiple message lists Depending on your email setup option, you might be able to associate your BlackBerry® device with more than one email account. For example, you might be able to associate your device with a work email account and one or more personal email accounts. If you associate...

  • Page 82

    Block incoming messages If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server, you might not be able to block PIN messages from contacts in your organization. For more information, contact your system administrator.

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    Reset a blocked message counter 1. In the device options, click Security Options. 2. Click Firewall. 3. Highlight a message type. 4. Press the Menu key. 5. Click Reset Count or Reset All Counts. Message shortcuts In a message • To reply to a message, press the exclamation point (!) key. •...

  • Page 84

    Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area.

  • Page 85: Mms Messages, Mms Message Basics

    Find your MMS phone number In the phone, your phone number appears at the top of the screen. If your wireless service provider has set up your BlackBerry® device for MMS messaging, this number is also your MMS phone number.

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    4. Type a message. 5. Press the key. 6. Click Send. Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. In a message, calendar entry, task, or memo, press the Menu key. 2.

  • Page 87

    3. Set the Importance field. 4. Press the Menu key. 5. Click Save. Resend a message 1. In a sent message, press the Menu key. 2. Perform one of the following actions: • To change the message, click Edit. Change the message. Click the trackball. Click Send. •...

  • Page 88: Mms Message Attachments

    Delete a message 1. In a message, click the trackball. 2. Click Delete. Delete multiple messages 1. In a message list, highlight a date field. 2. Press the Menu key. 3. Click Delete Prior. Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation.

  • Page 89

    • Attach Picture • Attach Audio • Attach Video 3. Click a media file. Attach a contact or appointment to an MMS message You can only send nonrecurring appointments in MMS messages. If you attach a meeting, the attendees are removed. 1.

  • Page 90

    Message options Request delivery or read notification for an MMS message 1. When composing an MMS message, press the Menu key. 2. Click Options. 3. Perform any of the following actions: • To receive notification when the message is delivered to the recipient, set the Confirm Delivery field to Yes. •...

  • Page 91

    3. Press the Menu key. 4. Click Save. Message list options View more of the subject line for messages 1. In a message list, press the Menu key. 2. Click Options. 3. Click General Options. 4. Perform any of the following actions: •...

  • Page 92

    About multiple message lists Depending on your email setup option, you might be able to associate your BlackBerry® device with more than one email account. For example, you might be able to associate your device with a work email account and one or more personal email accounts. If you associate your device with more than one email account, multiple message lists might appear on your device.

  • Page 93

    Block incoming messages If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server, you might not be able to block PIN messages from contacts in your organization. For more information, contact your system administrator.

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    I cannot send messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send messages when you return to a wireless coverage area.

  • Page 95

    • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. • If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard, verify that you have received an activation message on your device from the BlackBerry®...

  • Page 97: Typing, Typing Basics

    Typing Typing basics Type a symbol 1. Press the Symbol key. 2. Type the letter that appears below the symbol. Type an accent or special character To type an accented or special character, hold the letter key and roll the trackball to the left or right. Click a selected character. For example, to type ü, hold 3 and roll the trackball to the left until ü...

  • Page 98

    4. Roll the trackball left or right. Cancel a text selection 1. With text selected, click the trackball. 2. Click Cancel Selection. Set the cursor speed 1. In the device options, click Screen/Keyboard. 2. Set the Key Rate field. 3. Press the Menu key. 4.

  • Page 99: Typing Input Methods

    About typing input methods You can type on your BlackBerry® device using the SureType® input method or the multi-tap input method. SureType technology combines a traditional phone-style key layout with a familiar computer-style letter layout that is designed to provide a quick and comfortable typing and dialing experience.

  • Page 100: Spelling Checker, About Typing Input Languages, Change The Typing Input Language

    Change the typing input language Verify that your BlackBerry® Device Software supports multiple languages. For more information, contact your system administrator or wireless service provider. 1. In the device options, click Language.

  • Page 101

    3. Perform any of the following actions: • To accept the suggested spelling, click the highlighted word. • To ignore the suggested spelling, press the Escape key. • To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All. •...

  • Page 102: Custom Dictionary

    About the custom dictionary If you type a word or letter combination that your BlackBerry® device does not recognize, your device adds the word or letter combination to the custom dictionary. You can also add words or letter combinations manually to the custom dictionary.

  • Page 103: Autotext

    AutoText entry, the text changes after you press the Space key. Your BlackBerry® device has built-in AutoText entries that correct common mistakes. For example, AutoText changes hte to the. You can create AutoText entries for your common typing mistakes or for abbreviations. For example, you might create an AutoText entry that replaces ttyl with talk to you later.

  • Page 104

    2. Press the Menu key. 3. Click New. 4. In the Replace field, type the text to replace. 5. In the With field, perform one of the following actions: • Type replacement text. • To insert a macro (for example, the current date or time), press the Menu key. Click Insert Macro. 6.

  • Page 105: Typing Troubleshooting, Typing Troubleshooting

    Typing shortcuts • To insert a period, press the Space key twice. The next letter is capitalized. • To capitalize a letter, hold the letter key until the capitalized letter appears. • To type the alternate character on a key, press the Alt key and the character key. •...

  • Page 106

    SureType technology does not recognize a word Use the list that appears when you type to help you build words that SureType® technology does not recognize. Press the letter key for the first letter in the word once. Highlight a letter in the list. Press the letter key for the next letter in the word once. Highlight a letter combination.

  • Page 107: Search, About Search, Search For Messages, Search Criteria

    In a message list, you can search for messages using specific criteria that you can save for future use. You can also search for messages by contact or subject. You can use the search application to search for messages, contacts, calendar entries, and tasks on your BlackBerry® device. You can also manage contacts, calendar entries, and tasks from the search results list.

  • Page 108: View A List Of Saved Searches, Change A Saved Search, Delete A Saved Search

    Change the status of messages that the search should search for. Type: Change the type of messages that the search should search for. View a list of saved searches 1. In a message list, press the Menu key. 2. Click Search. 3.

  • Page 109: Search For Organizer Data And Messages That Contain Specific Information

    Note: If you type more than one word in the Text or Name fields, only items that contain all the words appear. The BlackBerry® device does not search file attachments if you search messages. To stop a search, press the Escape key.

  • Page 111: Attachments, Attachment Basics

    About attachments You can view several file attachment types on your BlackBerry® device, including .zip, .htm, .html, .doc, .dot, .ppt, .pdf, .wpd, .txt, .vcf, and .xls files. You can also view .bmp, .gif, .jpg, .png, .tif, and .wmf files, and play .wav files.

  • Page 112: Document Attachments

    Open a password-protected .pdf file attachment Verify that your BlackBerry® device is associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or system administrator.

  • Page 113: Spreadsheet Attachments

    Spreadsheet attachments Move to a specific cell 1. In a spreadsheet, click the trackball. 2. Click Go to Cell. 3. Type the cell co-ordinates. 4. Click the trackball. View the content of a cell In a spreadsheet cell, click the trackball. View a list of worksheets 1.

  • Page 114: Media Attachments, Presentation Attachments

    • To label spreadsheet rows with numbers and columns with letters, set the Display Labels field to Yes. 4. Press the Menu key. 5. Click Save. Media attachments View a list of pages in a multi-page .tif file attachment View a list of pages in a multi-page .tif file attachment, such as a scanned fax document saved as a .tif file. 1.

  • Page 115: Vcard Contact Attachments

    (.vcf files) contain information for a specific contact. When you add a vCard contact attachment to an email message, recipients of your email message can view your contact information or add it to the address book on their BlackBerry® device.

  • Page 116: Attachment Troubleshooting, Attachment Troubleshooting

    Try performing the following actions: • Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All.

  • Page 117: Synchronization, About Synchronization, Prerequisites: Wireless Email Reconciliation, Reconcile Email Messages Over The Wireless Network

    • If your BlackBerry® device is associated with the BlackBerry® Internet Service, verify that your wireless service provider supports this feature. • If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server, verify that the BlackBerry Enterprise Server supports this feature. For more information, contact your system administrator.

  • Page 118: Prerequisites: Wireless Data Synchronization, Synchronize Organizer Data Over The Wireless Network, About Synchronization Conflicts

    To stop synchronizing organizer data over the wireless network, change the Wireless Synchronization field to No. About synchronization conflicts A synchronization conflict occurs when you change the same email message or organizer data item on your BlackBerry® device and in the email application on your computer.

  • Page 119: Manage Data Synchronization Conflicts, About Backing Up And Restoring Device Data, Prerequisites: Wireless Data Restoration

    About backing up and restoring device data If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry® device data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore tool of the BlackBerry®...

  • Page 120: Empty The Deleted Items Folder On Your Computer From Your Device, Synchronization Troubleshooting, Synchronization Troubleshooting

    I am not receiving email messages from personal folders on my computer If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry® Desktop Manager to reconcile email messages in personal folders. For more information, see the BlackBerry Desktop Software Online Help.

  • Page 121

    You can only synchronize the data in a custom address book field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom address book field on your BlackBerry® device and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.

  • Page 123: Browser, Browser Basics

    BlackBerry Enterprise Server Version 4.1 or later, you can also use the BlackBerry Browser configuration to view .doc, .pdf, .txt, .wpd, and .xls files in the browser. If you use the BlackBerry Browser configuration, you might not be able to change some browser options.

  • Page 124

    View a thumbnail version of a web page 1. On a web page, press the Menu key. 2. Click Page Overview. To close the thumbnail version of the web page, press the Menu key. Click Close. Move to a section of a long web page quickly 1.

  • Page 125: Links, Pictures, And Web Page Addresses

    2. Click History. Stop loading a web page 1. When a web page is loading, press the Menu key. 2. Click Stop. Return to the home page 1. On a web page, press the Menu key. 2. Click Home. Close the browser 1.

  • Page 126

    Forward a link or picture from a web page 1. On a web page, highlight a link or picture. 2. Press the Menu key. 3. Click Link Address or Image Address. 4. Click Send Address. 5. Click a message type. To return to the browser after you send the message, press the Escape key.

  • Page 127: Web Page Requests

    • To load pictures on WML web pages only, set the Show Images field to On WML Pages Only. • To stop pictures from loading on all web pages, set the Show Images field to No. • To turn off placeholders for pictures, set the Show Image Placeholders field to No. 5.

  • Page 128: Bookmarks

    Save a web page to a message list 1. On a web page, press the Menu key. 2. Click Save Page. 3. Type a title. 4. Click OK. Bookmarks About bookmarks You can add bookmarks for web pages that you visit frequently. When you add a bookmark, you can set whether you want to make the web page available offline and whether you want the browser to check the web page for updates periodically.

  • Page 129

    Forward a bookmark 1. In the bookmark list, highlight a bookmark. 2. Press the Menu key. 3. Click Send Bookmark. 4. Click a message type. To return to the browser after you send the message, press the Escape key. Delete a bookmark 1.

  • Page 130: Web Feeds

    Collapse a folder 1. Click a folder with a minus sign (-) beside it. 2. If necessary, click Collapse. Rename a bookmark folder You can only rename folders that you created. 1. Highlight a folder. 2. Press the Menu key. 3.

  • Page 131

    Listen to web feed content If your BlackBerry® device is associated with an email account that uses the BlackBerry® Internet Service, you can listen to web feed content that does not exceed 5 MB. If your BlackBerry device is associated with an email account that uses the BlackBerry® Enterprise Server, you might not be able to listen to web feed content that exceeds 128 KB.

  • Page 132: Browser Options

    4. Click Clear History. Turn on JavaScript support Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your system administrator.. 1. In the browser, press the Menu key.

  • Page 133

    6. Click Save Options. Change the number of times animated graphics repeat Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your system administrator.

  • Page 134

    5. Press the Menu key. 6. Click Save Options. Receive a prompt before closing the browser By default, your BlackBerry® device closes the browser without prompting you when you hold the Escape key. 1. In the browser, press the Menu key. 2. Click Options.

  • Page 135: Browser Security

    About TLS The BlackBerry® Browser configuration is designed to use TLS or SSL to encrypt data that your device sends or receives over the Internet through the BlackBerry® Enterprise Server. Communication between your device and the BlackBerry Enterprise Server is encrypted using Triple DES.

  • Page 136

    Set whether your browser only accepts and sends data that is encrypted using 128-bit encryption. To accept and send only data that is encrypted using 128-bit encryption, change this field to Strong Only. To accept and send data that is encrypted using 128-bit encryption or 56-bit encryption, change this field to Allow Weak.

  • Page 137: Browser Push

    About browser push Browser push is designed to push information from a web application to your BlackBerry® device as the information becomes available. For example, you can use browser push to receive updates for weather reports, stock quotes, or breaking news. When your device receives an update, a new browser push message might appear in a message list or, an icon on the Home screen or in the application list might change to indicate that new information is available.

  • Page 138

    MDS Hosts: Set whether your device accepts push messages from all BlackBerry Enterprise Servers or BlackBerry Internet Services, or no BlackBerry Enterprise Servers or BlackBerry Internet Services. Process SMSC: Set whether your device accepts SMS-based browser push messages. SMSC Hosts: Set which SMSC hosts your device accepts browser push messages from.

  • Page 139: Browser Troubleshooting, Browser Troubleshooting

    No browser is available on my device Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • Verify that your wireless service plan includes this service. I cannot set up automatic synchronization for bookmarks...

  • Page 141: Applications, Add An Application, View Properties For An Application, Delete A Third-party Application

    4. Press the Menu key. 5. Click Delete. Receive a device password prompt before you add an application Verify that you have set a BlackBerry® device password. 1. In the device options, click Security Options. 2. Click General Settings. 3. Change the Prompt on application install field to Yes.

  • Page 142: About Upgrading The Blackberry Device Software

    • Verify that your BlackBerry® device is connected to the wireless network. • Verify that the battery power level is 50 percent or higher. • If you have installed the BlackBerry® Desktop Software on your computer, verify that your device is not connected to your computer. Upgrade the BlackBerry Device Software You can use your BlackBerry®...

  • Page 143: Delete The Previous Version Of The Blackberry Device Software, Application Troubleshooting, Application Troubleshooting

    Delete the previous version of the BlackBerry Device Software If you upgrade your BlackBerry® Device Software, your BlackBerry device deletes the previous version of the software after 30 days. To increase the amount of available memory on your device, you can remove the previous version manually.

  • Page 145: Media, Media File Management

    About transferring media files You can connect your BlackBerry® device to your computer to transfer files between your device and your computer, or you can use Bluetooth® technology to send media files to or receive media files from a Bluetooth enabled device.

  • Page 146

    5. Click Save. Forward a media file If you forward a media file using Bluetooth® technology, verify that Bluetooth technology is turned on and that your BlackBerry® device is paired with a Bluetooth enabled device. You can only forward media files that you added.

  • Page 147: Songs, Ring Tones, Videos, And Voice Notes

    2. Click Options. 3. Perform any of the following actions: • To change the maximum amount of BlackBerry® device memory available for all media files, change the Device Memory Limit field. • To change the minimum amount of device memory available for pictures, change the Reserved Pictures Memory field.

  • Page 148

    Play a song or video on a web page 1. In the browser, click a link for a song or video. 2. Click Open. Save a song or video from a web page 1. In the browser, click a link for a song or video. 2.

  • Page 149

    Play the next or previous song in a category 1. When playing a song, press the Menu key. 2. Click Next Track or Previous Track. Repeat a media file 1. In the media application, click a media type. 2. If necessary, click a category. 3.

  • Page 150: Playlists

    5. Click Save. Use a headset You can purchase an optional headset to use with your BlackBerry® device. • To answer a call, press the headset button. • To turn on mute during a call, press the headset button. To turn off mute, press the headset button again.

  • Page 151

    Delete a song or video from a playlist 1. In the media application, click Music. 2. Click Playlists. 3. Click a playlist. 4. Highlight a song or video. 5. Press the Menu key. 6. Click Delete. Change the order of songs or videos in a playlist 1.

  • Page 152: Pictures

    6. Click Save. Save a picture Save picture files, such as .jpeg, .png, .gif, or .bmp files, to the BlackBerry® device memory or a media card. 1. Open a picture attachment or highlight a picture on a web page. 2. Press the Menu key.

  • Page 153

    7. Click Save. Rename a picture or picture folder You can only rename pictures or picture folders that you added. 1. In the media application, click Pictures. 2. Click My Pictures. 3. Highlight a picture or picture folder. 4. Press the Menu key. 5.

  • Page 154

    4. Click Download Images. Use a picture as the Home screen background 1. In the media application, click Pictures. 2. Click My Pictures. 3. Highlight a picture. 4. Press the key. 5. Click Set As Home Screen Image. To clear the picture from the Home screen, press the View pictures as a slide show 1.

  • Page 155: Media Card Options

    You can set media card encryption to include or exclude media files. Encrypt the files on a media card To encrypt files on the media card that is inserted in your BlackBerry® device using your device password, verify that you have set a device password.

  • Page 156

    1. In the device options, click Media Card. 2. Perform one of the following actions: • To turn on mass storage mode automatically when you connect your BlackBerry® device to your computer, set the Auto Enable Mass Storage Mode When Connected field to Yes.

  • Page 157: Media Troubleshooting, Media Troubleshooting

    I cannot open media files Try performing the following actions: • If you are trying to open a media file on your BlackBerry® device and your device is connected to your computer, disconnect your device from the computer or turn off mass storage mode.

  • Page 158

    My device is not using the correct ring tone or Home screen background If you are using a ring tone or Home screen background picture that you encrypted on your media card using your BlackBerry® device password and you reset your device, unlock your device.

  • Page 159: Maps, Map Basics

    Maps Map basics Get directions 1. On a map, press the Menu key. 2. Click Get Directions. 3. Perform one of the following actions to specify a starting location: • To specify your current location, click Where I Am. • To specify a new location, click Enter An Address. •...

  • Page 160: Navigation

    • To view a location that you viewed recently, click the location. View a list of points of interest near a location You can search for points of interest such as businesses, airports, schools, parks, or landmarks. 1. On a map, press the Menu key. 2.

  • Page 161: Map Options

    Map options Set the GPS receiver that you use to track your movement 1. On a map, press the Menu key. 2. Click Options. 3. Change the GPS Source field. 4. Press the Menu key. 5. Click Save. Add a bookmark for a location or route 1.

  • Page 162: Maps Troubleshooting, Maps Troubleshooting

    Maps troubleshooting Diagonal lines appear on a map Diagonal lines appear on a map when your BlackBerry® device loads a new map or when your device is not connected to the wireless network. If diagonal lines appear for a long period of time, verify that your device is connected to the wireless network.

  • Page 163: Gps Technology, About Gps Technology, Turn On Gps Technology, Get Your Gps Location

    If your device does not have an internal GPS receiver or your wireless service provider does not support location-based services and you want to use GPS technology, you can pair your BlackBerry device with a Bluetooth® enabled GPS receiver. For more information, contact your wireless service provider.

  • Page 164: Gps Technology Troubleshooting

    • If you are outdoors, move away from buildings and expose your device to open sky. • If you are indoors, move close to a window. • If you have paired your BlackBerry® device with a Bluetooth® enabled GPS receiver, verify that the Bluetooth enabled GPS receiver is turned on.

  • Page 165: Contacts, Contact Basics

    3. Type a name for the customer address book field. 4. Press the Enter key. You can synchronize custom address book fields on your BlackBerry® device with the email application on your computer. For more information about synchronizing custom address book fields, see the BlackBerry Desktop Software Online Help.

  • Page 166

    Your BlackBerry® device bases the volume for custom ring tones on the volume that you set in the active notification profile.

  • Page 167: Mailing Lists

    About mailing lists You can use mailing lists when you send email, PIN, SMS text, or MMS messages. Mailing lists that you create on your BlackBerry® device do not appear in the email application on your computer. Create a mailing list 1.

  • Page 168

    View a mailing list In the address book, click a mailing list. To view the details for a contact in the mailing list, click a contact. Click View Member. Delete a mailing list 1. In the address book, highlight a mailing list. 2.

  • Page 169: Categories, Categories, Categories

    Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus Notes.

  • Page 170: Address Lookup

    Address lookup Search for contacts in your organization's address book Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your system administrator. 1. In the address book, press the Menu key.

  • Page 171: Contact List Options, Set Display Options For Contacts

    2. Press the Menu key. 3. Perform one of the following actions: • To add a contact to your address book, click Add. • To add all the contacts, click Add All. • To view information for a contact, click View. •...

  • Page 172: Contact Troubleshooting, Contact Troubleshooting

    Caller ID pictures are not appearing on my device If your BlackBerry® device is associated with a Microsoft® Outlook® 2000 email account and you add a picture for a contact in the email application on your computer, verify that the file name for the picture is ContactPicture.jpg.

  • Page 173: Calendar, Calendar Basics

    Calendar Calendar basics About calendar views You can view your appointments and meetings in one of four calendar views. Day, Week, and Month views display all your appointments and meetings for the selected time period. Agenda view displays all your scheduled appointments and meetings in a list. Agenda view also displays free time that you have between appointments.

  • Page 174

    4. Click the trackball. If you have multiple calendars on your BlackBerry®device, the appointment appears in your default calendar. Recurrence fields Every: Set the frequency of the daily, weekly, or monthly recurring appointment, meeting, or task. Relative Date: Set whether the monthly or yearly recurring appointment, meeting, or task recurs on a relative date (for example, on the last Friday of each month).

  • Page 175: Meetings

    Schedule a meeting Verify that your BlackBerry® device is associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or system administrator.

  • Page 176: Calendar Options

    Change the list of participants for a meeting 1. In a meeting, in the Accepted or Declined field, click a contact. 2. Click one of the following menu items: • Invite Attendee • Change Attendee • Remove Attendee 3. Press the Menu key. 4.

  • Page 177

    5. Click Save. Change the email address that you use to send messages or meeting invitations Verify that your BlackBerry® device is associated with more than one email address. 1. In the device options, click Advanced Options. 2. Click Default Services.

  • Page 178

    5. Click Save. Your BlackBerry® device deletes calendar entries that are older than the number of days that you set. To restore calendar entries, change the Keep Appointments field to a longer period of time. Calendar entries that you received on your device within the set period of time appear in a calendar.

  • Page 179: Multiple Calendars

    About multiple calendars If your BlackBerry® device is associated with multiple email accounts, you might have multiple calendars on your device. For example, if your device is associated with a work email account and a personal email account, you might be able to view your work calendar and your personal calendar on your device.

  • Page 180: Calendar Troubleshooting, Calendar Troubleshooting

    7. Click Save. Change the calendar that reminds you of appointments Verify that you have multiple calendars on your BlackBerry® device. 1. In a calendar, press the Menu key. 2. Click Options. 3. Click a calendar. 4. Click Options. 5. Change the Show Reminders field.

  • Page 181

    Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might not support these characters.

  • Page 183: Tasks, Task Basics

    Tasks Task basics Create a task 1. In the task list, press the Menu key. 2. Click New. 3. Type the task information. 4. Set a due date for the task. 5. If the task recurs, set the Recurrence field. 6.

  • Page 184

    • To mark the task as deferred, in progress, or waiting, click Open. Set the Status field. Press the Menu key. Click Save. Hide completed tasks 1. In the task list, press the Menu key. 2. Click Hide Completed. Forward a task or memo 1.

  • Page 185

    Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus Notes.

  • Page 186: Task List Options

    Delete a category 1. In the address book, task list, or memo list, press the Menu key. 2. Click Filter. 3. Highlight a category. 4. Press the Menu key. 5. Click Delete. Note: When you delete a category, contacts, tasks, or memos in the category are not deleted. Task list options Sort contacts or tasks 1.

  • Page 187

    View the number of contacts, tasks, or memos stored on your device 1. In the address book, task list, or memo list, press the Menu key. 2. Click Options. The Number of Entries field displays the number of contacts, tasks, or memos that are stored on your BlackBerry® device.

  • Page 189: Memos, Memo Basics

    Memos Memo basics Create a memo 1. In the memo list, press the Menu key. 2. Click New. 3. Type the memo information. 4. Press the Menu key. 5. Click Save. Change a memo 1. In the memo list, highlight a memo. 2.

  • Page 190

    Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus Notes.

  • Page 191: Memo List Options

    Sort contacts, tasks, or memos by category 1. In the address book, task list, or memo list, press the Menu key. 2. Click Filter. 3. Select the check box next to a category. Delete a contact, task, or memo from a category 1.

  • Page 192

    View the number of contacts, tasks, or memos stored on your device 1. In the address book, task list, or memo list, press the Menu key. 2. Click Options. The Number of Entries field displays the number of contacts, tasks, or memos that are stored on your BlackBerry® device.

  • Page 193: Alarm, About The Alarm, Turn On The Alarm, Silence The Alarm

    Alarm About the alarm In the BlackBerry® device alarm, you can set the alarm to sound at the same time everyday or only on weekdays. You can also set a snooze time for the alarm and adjust the alarm volume.

  • Page 195: Calculator, Use The Calculator, Convert A Measurement

    Use the calculator • To press a key in the calculator, press the corresponding key on the BlackBerry® device keyboard. • To use the alternate function on a key in the calculator, press the Alt key and the corresponding key on the device keyboard.

  • Page 197: Bluetooth Technology, Bluetooth Technology Basics

    After you pair your BlackBerry device with a Bluetooth enabled device, you can connect to that Bluetooth enabled device when the device is within range of your BlackBerry device (a typical range is approximately 10 meters).

  • Page 198

    5. Click Save. Forward a media file If you forward a media file using Bluetooth® technology, verify that Bluetooth technology is turned on and that your BlackBerry® device is paired with a Bluetooth enabled device. You can only forward media files that you added.

  • Page 199: Bluetooth Technology Options

    5. Press the Menu key. 6. Click Save. Delete a paired Bluetooth enabled device Verify that your BlackBerry® device is not connected to the Bluetooth® device. 1. In the device options, click Bluetooth. 2. Click a Bluetooth enabled device. 3. Click Delete Device.

  • Page 200

    1. In the device options, click Bluetooth. 2. Press the Menu key. 3. Click Options. 4. In the Device Name field, type a name for your BlackBerry® device. 5. Press the Menu key. 6. Click Save. Turn off Bluetooth connection notification 1.

  • Page 201: Bluetooth Technology Troubleshooting, Bluetooth Technology Troubleshooting

    • Verify that, in the Bluetooth options, the Address Book Transfer field is set to Enabled. • Verify that your BlackBerry device is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile. For more information about supported profiles, see the documentation that came with the Bluetooth enabled device.

  • Page 203: Date And Time, Set The Date And Time

    2. Change the Time Zone field. 3. Perform one of the following actions: • To get the date and time from the wireless network that your BlackBerry® device is connected to, change the Date/Time Source field to Network. • To get the date and time from the BlackBerry network, change the Date/Time Source field to BlackBerry.

  • Page 205: Notification Profiles, Notification Basics

    Notification basics About notification profiles Notification profiles define how your BlackBerry® device notifies you of calendar and task reminders, and incoming messages, calls, and browser content. Your device has six preloaded profiles: Loud, Vibrate, Quiet, Normal, Phone Only, and Off.

  • Page 206

    5. Change the notification profile. 6. Press the Menu key. 7. Click Save. Delete a notification profile You can only delete notification profiles that you created. 1. In the profile list, click Advanced. 2. Highlight a notification profile. 3. Press the Menu key. 4.

  • Page 207: Led Notification

    3. Press the Menu key. 4. Click Download Tunes. LED notification LED notification The LED light on the top of your BlackBerry® device flashes different colors to indicate different statuses. Green: You are in a wireless coverage area. Blue: Your BlackBerry device is connected to a Bluetooth® enabled device.

  • Page 208: Custom Notification, Turn On Wireless Coverage Notification

    Your BlackBerry® device applies notification profile exceptions in the order in which they appear in the notification profile exception list. If you create multiple notification profile exceptions that include the same contact, place the notification profile exception that you want your device to apply first in the list.

  • Page 209

    6. Click Add Name. 7. Click a contact. 8. To add another contact, repeat steps 5 through 7. 9. Set the Use Profile field to the notification profile on which the exception should be based. 10. To set a ring tone, select the Custom Phone Tune check box. Set a ring tone. 11.

  • Page 210: Notification Profile Troubleshooting, Notification Profile Troubleshooting

    My device is vibrating more times than expected For calls, the number of times that the BlackBerry® device vibrates is not determined by the number of vibrations that you set in your notification profile. The device vibrates until the caller or the wireless network ends the connection.

  • Page 211

    I cannot set some fields when creating a Calls From notification profile exception If you assign a custom ring tone to a contact in the address book, a Calls From profile exception appears in the profile list. Because these exceptions are for calls only, you can only set the Custom Phone Tune field.

  • Page 213: Blackberry Messenger, Contacts

    BlackBerry Messenger Contacts Add a contact You must invite contacts to use BlackBerry® Messenger before they are added to your contact list. 1. In BlackBerry Messenger, on the contact list screen, press the Menu key. 2. Click Add a Contact.

  • Page 214

    5. Click Save. Note: If you use a BlackBerry Enterprise Server for IBM® Lotus® Domino®, BlackBerry Enterprise Server for Novell® GroupWise®, or the BlackBerry Internet Service, when you send an invitation and the recipient accepts, you might not be notified.

  • Page 215: Conversations

    1. In BlackBerry® Messenger, highlight a group. 2. Press the Menu key. 3. Click Delete Group. Note: There must be at least one group in your BlackBerry Messenger contact list; you cannot delete the last remaining group in your contact list. Conversations Start a conversation 1.

  • Page 216

    1. During a BlackBerry Messenger conversation, click the trackball. 2. Click Ping Contact. Turn off ping vibration 1. In BlackBerry® Messenger, on the contact list screen, press the Menu key. 2. Click Options. 3. Set the Vibrate When Receiving a Ping field to No.

  • Page 217: Availability

    3. In the drop-down list, click a contact. 4. Click OK. Copy a conversation history When you copy a conversation history, you can paste it into other BlackBerry® device applications. 1. In BlackBerry Messenger, during a conversation, press the Menu key. 2. Click Copy History.

  • Page 218

    4. Type a message that contacts can see when they view your contact information. 5. Click OK. When you change your availability status to unavailable, you receive BlackBerry Messenger messages, but you are not notified. Receive notification when a contact becomes available 1.

  • Page 219: Display And Keyboard, Backlighting, Display Options

    About backlighting The screen and keyboard on your BlackBerry® device are designed to be lit so that you can use your device in various lighting conditions. The backlighting is designed to adjust automatically depending on lighting conditions in your environment.

  • Page 220

    4. Press the key. 5. Click Set As Home Screen Image. To clear the picture from the Home screen, press the Download a Home screen background Verify that your wireless service provider supports this feature. 1. In the media application, click Pictures. 2.

  • Page 221: Keyboard Options

    • To move the application icon out of an application folder, click the Up folder. Hide an application icon Depending on your theme, you might not be able to hide some application icons. 1. In the application list, highlight an application icon. 2.

  • Page 222: Themes

    4. Click Save. Turn on standby mode If you are not on a call, you can turn on standby mode to avoid pressing keys accidentally when you are not using your BlackBerry® device. Hold the Mute key. To turn off standby mode, press the Mute key again.

  • Page 223: Display Troubleshooting, Display Troubleshooting

    Display troubleshooting My device screen turns off When you do not use your BlackBerry® device for a period of time, the screen turns off to conserve battery power. To turn on the screen, click the trackball or press a key.

  • Page 225: Language, Change The Display Language, Add A Display Language, Delete A Display Language

    4. Click Save. Add a display language You can add a display language using the application loader tool of the BlackBerry® Desktop Manager. For more information about adding applications, including display languages, see the BlackBerry® Desktop Software Online Help. Delete a display language In the setup wizard, complete the instructions on the Language Removal screen.

  • Page 226: Turn Off The Shortcut For Switching Typing Input Languages

    3. Press the Menu key. 4. Click Save. Turn off the shortcut for switching typing input languages Verify that your BlackBerry® Device Software supports multiple languages. For more information, contact your system administrator or wireless service provider. 1. In the device options, click Language.

  • Page 227: Language Troubleshooting, Language Troubleshooting

    Some characters do not appear correctly on my device The BlackBerry® Enterprise Server or BlackBerry® Internet Service that is associated with your BlackBerry® device might not support the characters. For more information, contact your system administrator or your wireless service provider.

  • Page 229: Wireless Network Coverage, Find Information About Wireless Coverage Indicators, Turn Off A Wireless Connection

    Wireless network coverage Find information about wireless coverage indicators Your BlackBerry® device uses various indicators to indicate the current wireless coverage level. For more information about wireless coverage indicators, see the printed documentation that came with your device. Turn off a wireless connection You should turn off wireless connections in certain places, such as on an airplane or in a hospital.

  • Page 230: Turn Off Data Service, About Roaming, Verify The Status Of Network Connections And Services

    Depending on your wireless service plan, you might be able to turn off data service (email, PIN and MMS messages, and browser service) on your BlackBerry® device so that only phone and SMS text messaging services are available. For more information, contact your wireless service provider.

  • Page 231: Wireless Network Coverage Troubleshooting, Wireless Network Coverage Troubleshooting

    Wireless network coverage troubleshooting I cannot connect to a wireless network Try performing the following actions: • Verify that you have turned on the connection to the wireless network. • If you have set a specific speed for wireless network connections, verify that you are in a wireless coverage area that supports the connection speed.

  • Page 233: Power And Battery, Turn Off Your Device

    • If you have not set your BlackBerry® device to turn on and turn off automatically at specific times, hold the Power key. • If you have set your device to turn on and turn off automatically at specific times, on the Home screen, click Turn Power Off. If you want the device to stay turned off until you press the Power key, click Full Power Off.

  • Page 234

    • Turn off the connection to a wireless network when you are not in a wireless coverage area. • Delete the original message when you send a reply. • Lower the brightness of the backlighting. • Turn off the flash in the camera. •...

  • Page 235: Security, Security Basics

    To unlock your device, on the Lock screen, click the trackball. Click Unlock. Type your device password. Press the Enter key. Lock the keyboard If you do not set a BlackBerry® device password, you can lock your keyboard to avoid making calls and pressing keys accidentally. On the Home screen or in the application list, click Keyboard Lock.

  • Page 236: Password Keeper

    Set a limit for device password attempts 1. In the device options, click Security Options. 2. Click General Settings. 3. Set the Number of Password Attempts field. 4. Press the Menu key. 5. Click Save. Password keeper About the password keeper Use the password keeper to store all your passwords in one place.

  • Page 237

    3. Set the random password fields. 4. Press the Menu key. 5. Click Save Options. View a password in the password keeper In the password keeper, click a password. Change a password in the password keeper 1. In the password keeper, highlight a password. 2.

  • Page 238: Encryption

    About content protection Content protection is designed to encrypt your BlackBerry® device data. When content protection is turned on, your device uses a private key to encrypt data as it is stored on the device, including data that your device receives when it is locked. Your device decrypts data as you access it.

  • Page 239

    Set content protection strength Verify that content protection is turned on. You can set the strength of the encryption that your BlackBerry® device uses to protect data that you receive when your device is locked. 1. In the device options, click Security Options.

  • Page 240: Memory Cleaning

    About content compression Content compression is designed to reduce the size of your BlackBerry® device data while maintaining the integrity of that data. When content compression is turned on, your device compresses all device data, including messages, contacts, calendar entries, tasks, and memos.

  • Page 241: Advanced Security

    5. Click Save. Advanced security About security self-tests Security self-tests are designed to verify that security software is implemented correctly on your BlackBerry® device. The tests should run automatically when your device restarts. Verify security software 1. In the device options, click Security Options.

  • Page 242: Smart Cards

    About the key store You can use the key store if you install the S/MIME Support Package for BlackBerry® devices or the PGP® Support Package for BlackBerry® devices. For more information, see the user guide supplement for the S/MIME Support Package for BlackBerry devices or the PGP Support Package for BlackBerry devices.

  • Page 243

    Turn off smart password entry You can turn off smart password entry to reduce the chance that someone might guess your BlackBerry® device password or smart card password based on the smart password filter that your device applies to password fields.

  • Page 244: Software Tokens, Security Troubleshooting, Security Troubleshooting

    You might need a software token to log in to a VPN or to connect to your organization's network using a Wi-Fi® network. A software token includes a token code that your BlackBerry® device regenerates periodically and a PIN. For more information about software tokens, contact your system administrator.

  • Page 245: Third-party Application Control, About Permissions For Third-party Applications, Reset Connection Permissions For Third-party Applications

    About direct Internet connections for third-party applications Some third-party applications that you add to your BlackBerry® device might require a direct TCP or HTTP connection to the Internet. For example, a stock price application might need to connect to the Internet to retrieve the latest stock prices. You might have to set the APN that the third-party application uses for this connection.

  • Page 246: Connection Permissions For Third-party Applications, Interaction Permissions For Third-party Applications

    Internet connection or a WAP gateway). Interaction permissions for third-party applications Interprocess Communication: Set whether third-party applications can communicate with other applications on your BlackBerry® device, such as the device runtime store, the persistent store, or global events. Device Settings:...

  • Page 247: Data Permissions For Third-party Applications

    Set whether third-party applications can access files that you store on your device. For example, you can set whether third-party applications can access files that you transfer to your device using the media manager tool of the BlackBerry® Desktop Manager or Bluetooth®...

  • Page 249: Brickbreaker, About Brickbreaker, Brickbreaker Capsules

    BrickBreaker About BrickBreaker The object of BrickBreaker is to destroy bricks using a paddle and a ball. During the game, capsules fall from the bricks that you destroy. The capsules provide you with different mechanisms for destroying bricks or controlling the ball or paddle. When you hit the ball with your paddle 50 times on any level, the bricks descend one space every few seconds.

  • Page 250: Brickbreaker Scoring, Play Brickbreaker, Set The Paddle Speed

    BrickBreaker scoring Catching a capsule: 50 points Shooting a brick with the gun: 50 points Hitting a brick with the ball: 10 points Shooting a brick with the laser: 5 points Damaging a brick with a bomb: 5 points Play BrickBreaker •...

  • Page 251: Submit A Score To The Brickbreaker High Score Web Site

    Submit a score to the BrickBreaker high score web site 1. In BrickBreaker, press the Menu key. 2. Click Send High Score. Check the high scores on the BrickBreaker web site 1. In BrickBreaker, press the Menu key. 2. Click High Scores.

  • Page 253: Service Books, About Service Books, Accept A Service Book, Delete A Service Book

    Your system administrator or wireless service provider can send service books to your device over the wireless network. If your device is associated with an email account that uses a BlackBerry® Enterprise Server, you can also receive service books on your device by connecting your device to the BlackBerry®...

  • Page 255: Troubleshooting

    If your device is associated with an email account that uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If a system administrator has set an option for you, a red lock indicator appears beside the option field.

  • Page 256

    I cannot check my voice mail If you have more than one phone number associated with your BlackBerry® device and you are trying to check your voice mail using a shortcut key, your device calls the voice mail access number for your active phone number.

  • Page 257

    I cannot send messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send messages when you return to a wireless coverage area.

  • Page 258

    I received notification of a new message, but no new messages appear in my message list If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email message folder in the email application on your computer other than your inbox, your device files the message.

  • Page 259

    • Verify that your email message filters are turned on. • Verify that your email message filters appear in the order that you want your BlackBerry® device to apply them to email messages. I cannot use a shortcut to view one type of message in a message list If you switch BlackBerry®...

  • Page 260

    • Verify that the file size does not exceed 300 KB. • Verify that the file is not copyright protected. • If MMS templates are available for your BlackBerry® device, use a blank template to compose your MMS message. Typing troubleshooting I cannot type a password Verify that you are using the multi-tap input method.

  • Page 261

    You can only synchronize the data in a custom address book field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom address book field on your BlackBerry® device and synchronize it with the email application...

  • Page 262

    Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might not support these characters. On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer.

  • Page 263

    I cannot open media files Try performing the following actions: • If you are trying to open a media file on your BlackBerry® device and your device is connected to your computer, disconnect your device from the computer or turn off mass storage mode.

  • Page 264

    Caller ID pictures are not appearing on my device If your BlackBerry® device is associated with a Microsoft® Outlook® 2000 email account and you add a picture for a contact in the email application on your computer, verify that the file name for the picture is ContactPicture.jpg.

  • Page 265

    My device is vibrating more times than expected For calls, the number of times that the BlackBerry® device vibrates is not determined by the number of vibrations that you set in your notification profile. The device vibrates until the caller or the wireless network ends the connection.

  • Page 266

    Display troubleshooting My device screen turns off When you do not use your BlackBerry® device for a period of time, the screen turns off to conserve battery power. To turn on the screen, click the trackball or press a key.

  • Page 267: Diagnostic Reports

    My device prompts me to make an emergency call when I type a password If your BlackBerry® device password contains a combination of letters that corresponds to an emergency access number, your device might prompt you to make an emergency call when you type your device password.

  • Page 268

    Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set the default recipient.

  • Page 269: Glossary

    Mass storage mode is a mode that allows you to transfer files between your media card and your computer when you connect your BlackBerry device to your computer. mobile country code Multimedia Messaging Service mobile network code...

  • Page 270

    personal identification number service dialing number S/MIME Secure Multipurpose Internet Mail Extensions Short Message Service Secure Sockets Layer SMSC Short Message Service Center Transmission Control Protocol Transport Layer Security Triple DES Triple Data Encryption Standard teletype Wireless Application Protocol white balance White balance is an option in the camera application that corrects the color tone of the picture by adjusting to the light source.

  • Page 271: Legal Notice

    Legal notice ©2007 Research In Motion Limited. All Rights Reserved. The BlackBerry and RIM families of related marks, images, and symbols are the exclusive properties of Research In Motion Limited. RIM, Research In Motion, BlackBerry, "Always On, Always Connected" and the "envelope in motion"...

  • Page 272

    5,506,865 5,109,390 5,267,261 5,544,196 5,600,754 5,414,796 5,710,784 5,778,338 BlackBerry® Pearl™ 8130 smartphone model number: RBS21CW Research In Motion Limited 295 Phillip Street Waterloo, ON N2L 3W8 Canada Research In Motion UK Limited 200 Bath Road Slough, Berkshire SL1 3XE United Kingdom...

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