Blackberry PEARL 8120 Getting Started Manual page 40

Troubleshooting
I cannot connect to a Wi-Fi network
Try performing the following actions:
• Verify that you have turned on the connection to the Wi-Fi
• Verify that you are in a Wi-Fi coverage area.
• If the Wi-Fi network does not appear in the Wi-Fi setup application and you know the network
name, connect to the Wi-Fi network manually.
• Verify that the connection options in the Wi-Fi setup application are correct. If you have already
verified these options, verify that the advanced connection options for the Wi-Fi network are
correct.
• If you switched Wi-Fi networks manually, switch to another Wi-Fi network or set your device to
scan for available Wi-Fi networks.
• If you use PEAP, EAP-TLS, EAP-FAST, EAP-TTLS, or EAP-SIM to connect to a Wi-Fi network, verify that
you have installed the root certificate for the certificate authority server that created the certificate
for the authentication server.
• If you use EAP-TLS to connect to a Wi-Fi network, verify that you have added your authentication
certificate to your BlackBerry® device.
I do not know which email setup option to choose in the Setup Wizard
on the BlackBerry Pearl 8120
• Select the
This option is the most common option for individual users. If you select this option, an email setup
screen opens. You can create a new email address for your BlackBerry Pearl 8120 or associate your
BlackBerry Pearl 8120 with an existing supported email address (up to 10).
40
I want to add or create an email address
®
network.
option if the other options do not apply to you.