Page 1: User Guide
User Guide BlackBerry 8120 Smartphone...
Page 2 SWDT215510-215510-1001045422-001...
Page 3: Table Of Contents
About links ..................................................12 Create a link for a PIN ..............................................12 Expand a folder ................................................13 Collapse a folder ................................................13 BlackBerry basics shortcuts ............................................13 BlackBerry basics troubleshooting ..........................................13 Shortcuts ................................................15 BlackBerry basics shortcuts ............................................13 Phone shortcuts ................................................
Page 4 Fixed dialing ................................................. 34 Smart dialing ................................................35 TTY support ................................................... 36 Multiple phone numbers ............................................. 37 Phone options ................................................37 Phone shortcuts ................................................15 Phone troubleshooting ............................................... 39 Voice dialing ..............................................24 Make a call using a voice command ......................................... 24 Dial an extension using a voice command .......................................
Page 5 Sent messages ................................................60 Email message filters ..............................................62 Email message forwarding ............................................65 Message options ................................................66 Message list options ..............................................68 Message shortcuts ............................................... 16 Message troubleshooting ............................................71 PIN messages ..............................................75 PIN message basics ..............................................75 Sent messages ................................................
Page 6 About search ................................................119 Search for messages ..............................................119 Search criteria ................................................119 View a list of saved searches ............................................ 120 Change a saved search .............................................. 120 Delete a saved search ..............................................120 Search for messages by contact or subject ......................................120 Search for text in a message, attachment, or web page ..................................
Page 7 Browser options ................................................144 Browser security ................................................. 146 Browser push ................................................149 Browser shortcuts ................................................. 18 Browser troubleshooting ............................................150 Applications ..............................................153 Add an application ..............................................153 View properties for an application .......................................... 153 Delete a third-party application ..........................................153 Receive a device password prompt before you add an application ..............................
Page 8 Get the date and time from the wireless network automatically ................................ 211 Date and time troubleshooting ..........................................211 Notification profiles ............................................213 Notification basics ..............................................213 LED notification ................................................215 Custom notification ..............................................216 Notification profile troubleshooting ........................................218 BlackBerry Messenger ............................................ 221 Contacts ..................................................221...
Page 9 Conversations ................................................223 Availability .................................................. 225 Display and keyboard ............................................ 227 Backlighting ................................................227 Display options ................................................227 Keyboard options ............................................... 229 Themes ..................................................230 Display troubleshooting ............................................231 Language ................................................233 Change the display language ..........................................233 Add a display language ............................................233 Delete a display language ............................................
Page 10 Power, battery, and memory ........................................249 Turn off your device ..............................................249 Set your device to turn on and turn off automatically ..................................249 Check the battery power level ..........................................249 Check the battery power level using a voice command ..................................43 Reset the device ................................................
Page 11 About service books ..............................................275 Accept a service book ............................................... 275 Delete a service book ..............................................275 Troubleshooting .............................................. 277 BlackBerry basics troubleshooting ..........................................13 Phone troubleshooting ............................................... 39 Voice dialing troubleshooting ........................................... 45 Camera and video camera troubleshooting ......................................56 Message troubleshooting ............................................
Page 13: Blackberry Basics
About typing input methods You can type on your BlackBerry® device using the SureType® input method or the multi-tap input method. SureType technology combines a traditional phone-style key layout with a familiar computer-style letter layout that is designed to provide a quick and comfortable typing and dialing experience.
Page 14: Switch Applications
4. Click Save. Turn on standby mode If you are not on a call, you can turn on standby mode to avoid pressing keys accidentally when you are not using your BlackBerry® device. Hold the Mute key. To turn off standby mode, press the Mute key again.
Page 15: Expand A Folder
Assign a different application to the key. Some features are not available on my device Depending on your wireless service plan or the type of email account that is associated with your BlackBerry® device, some features might not be available on your device.
Page 16 If your device is associated with an email account that uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If an administrator has set an option for you, a red lock indicator appears beside the option field.
Page 17: Shortcuts
Shortcuts BlackBerry basics shortcuts • To move the cursor, roll the trackball. • To move back a screen, press the Escape key. • To move to a list item or menu item, type the first letter of the item. • To select or clear a check box, press the Space key.
Page 18: Camera And Video Camera Shortcuts
Camera and video camera shortcuts • To take a picture, press the Right Convenience key. • To zoom in to a subject before taking a picture, press the Volume Up key. • To zoom out from a subject before taking a picture, press the Volume Down key. •...
Page 19: Search Shortcuts
• To type the alternate character on a key, press the Alt key and the character key. • To type an accented or special character, hold the letter key and roll the trackball to the left or right. Click a selected character. For example, to type ü, hold 3 and roll the trackball to the left until ü...
Page 20: Browser Shortcuts
• To switch worksheets, pressO. Highlight a worksheet. Press the Enter key. In a presentation • To switch presentation views, press Z. • To move to the next slide, verify that you are viewing the presentation in slide view. Press 6. •...
Page 21: Calendar Shortcuts
Calendar shortcuts For shortcuts to work in Day view, in the calendar options, change the Enable Quick Entry field to No. • To schedule an appointment, press the period (.) key. • To move to the next day, week, or month, press 9. •...
Page 23: Phone
In the phone, your phone number appears at the top of the screen. If you have more than one phone number associated with your BlackBerry® device, your active phone number appears at the top of the screen. Make a call 1.
Page 24: Place A Call On Hold
Handset Speaker. Dial using numbers or letters When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional phone keypad. • To type a number, press a number key.
Page 25: Emergency Calls
About emergency calls Your BlackBerry® device is designed to make emergency calls even when it is locked or the SIM card is not inserted. If the connection to the wireless network is turned off when you initiate an emergency call, your device is designed to connect to the wireless network automatically.
Page 26: Voice Dialing
If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry® device. You cannot make calls to emergency numbers using voice commands.
Page 27: Dial An Extension Using A Voice Command
3. Press the Menu key. 4. Click Save. If your BlackBerry® device identifies more than one possible match to a voice command, your device selects the best match and dials the phone number automatically. Set the matching sensitivity level for voice commands 1.
Page 28: Voice Mail
Change the voice mail access number If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system. If you have more than one phone number associated with your device, you can only set the voice mail access number for the active phone number.
Page 29: Speed Dial
6. Click Save. Speed dial Make a call using speed dial You can make a call using speed dial in the phone, on the Home screen, in a message list, or in an open message. Hold the key that you have assigned to the contact or phone number. Assign a speed dial number to a key 1.
Page 30: Caller Id
Create a phone number link for a conference call 1. Type a phone number for the conference call bridge. 2. Type X and the access code. Speak privately with a contact during a conference call 1. During a conference call, press the Menu key. 2.
Page 31: Call Logs
You can view call logs in the phone or, depending on how you set your call logging options, you can view call logs in a message list. Depending on your theme, missed calls might also appear on the Home screen. Your BlackBerry® device stores call logs for 30 days. View call logs in a message list 1.
Page 32 Add notes to a call log 1. In the phone, highlight a call log. 2. Press the Menu key. 3. Click View History. 4. Press the Menu key. 5. Click Add Notes. 6. Type call notes. 7. Click the trackball. 8.
Page 33: Call Waiting
• Verify that your wireless service provider has set up your SIM card for this service. Turn on call waiting If you have more than one phone number associated with your BlackBerry® device, you can change call waiting options for the active phone number only.
Page 34: Add A Call Forwarding Phone Number
1. In the phone, press the Menu key. 2. Click Options. 3. Click Call Forwarding. 4. Press the Menu key. 5. Click a call forwarding number. 6. Press the Menu key. 7. Click Save. To stop forwarding calls, change the Forward All Calls field to Do Not Forward. Add a call forwarding phone number 1.
Page 35: Call Blocking
You can also block all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when you roam to another wireless network. If you have more than one phone number associated with your BlackBerry®device, you can change call blocking options for the active phone number only.
Page 36: Fixed Dialing
5. Click Change Password. Fixed dialing About fixed dialing If you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list. You can make an emergency call when fixed dialing is turned on, even if the emergency number does not appear in your fixed dialing list. If your wireless service plan includes SMS text messaging, you can also send SMS text messages to contacts that appear in your fixed dialing list.
Page 37: Smart Dialing
10. Click Save. Change a contact in your fixed dialing list 1. In the phone, press the Menu key. 2. Click Options. 3. Click FDN Phone List. 4. Highlight a contact. 5. Press the Menu key. 6. Click Edit. 7. Change the contact information. 8.
Page 38: Tty Support
About TTY support When you turn on TTY support and you connect your BlackBerry® device to a TTY device, you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device.
Page 39: Multiple Phone Numbers
About multiple phone numbers Your SIM card might support more than one phone number, or your BlackBerry® device might be associated with a phone number provided by your wireless service provider and an enterprise voice phone number provided by your organization.
Page 40: Turn Off The Prompt That Appears Before You Delete Items
5. Click Save. Sort phone numbers or contacts on the Phone screen 1. In the phone, press the Menu key. 2. Click Options. 3. Click General Options. 4. Perform one of the following actions: • To sort phone numbers or contacts by frequency of use, set the Phone List View field to Most Used. •...
Page 41: Phone Troubleshooting
Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing...
Page 42 Advanced Options. Click SIM Card. Highlight the phone number. Press the Menu key. Click Edit SIM Phone Number. Type your phone number. Click the trackball. Note: If you change the phone number on your SIM card, you do not change the phone number that your BlackBerry® device uses to make and receive calls.
Page 43 I cannot join a call If your BlackBerry® device is associated with an enterprise voice phone number, you cannot join a call that you make from or receive to your enterprise voice phone number with a call that you make from or receive to the phone number provided by your wireless service...
Page 45: Check The Wireless Coverage Level Using A Voice Command
1. In the voice dialing application, wait for the sound. 2. Say "Check battery." Change the voice dialing language Verify that your BlackBerry® Device Software supports multiple languages. For more information, contact your wireless service provider or administrator. 1. In the device options, click Language.
Page 46 3. Press the Menu key. 4. Click Save. If your BlackBerry® device identifies more than one possible match to a voice command, your device selects the best match and dials the phone number automatically. Set the matching sensitivity level for voice commands 1.
Page 47: Voice Dialing Troubleshooting
• Use standard pronunciation rules when you say a voice command. • If your BlackBerry® device does not often identify matches, set the matching sensitivity level to reject less. • If your device often identifies incorrect matches, set the matching sensitivity level to reject more.
Page 49: Push To Talk
Push to Talk Setup and options About Push to Talk You can use Push to Talk to connect almost instantly with one or more Push to Talk contacts. Before you make a Push to Talk call, you can see whether contacts are available to talk. Set up Push to Talk Verify that your wireless service plan includes this service.
Page 50 2. Highlight a contact or group. 3. To speak, hold the Left Convenience key. After the tone, continue to hold the Left Convenience key and start speaking. 4. To listen, release the Left Convenience key. To end the Push to Talk call, hold the key.
Page 51: Contacts
Send a voice mail message using Push to Talk 1. In the Push to Talk application, click PTT Contacts. 2. Press the Menu key. 3. Click Voice Message. 4. Click a contact or a group. 5. To speak, hold the Left Convenience key. 6.
Page 52 2. Highlight a group. 3. Press the Menu key. 4. Click View Members. 5. Click Add New Contact or Add Existing Contact. Rename a Push to Talk contact or group 1. In the Push to Talk application, click PTT Contacts. 2.
Page 53: Availability
Accept all Push to Talk invitations automatically 1. In the Push to Talk application, click Auto Accept Invitations. 2. Click On. 3. Press the Menu key. 4. Click Save. Availability Change your Push to Talk availability status 1. In the Push to Talk application, click PTT Contacts. 2.
Page 55: Camera And Video Camera
In the camera, the approximate number of pictures that you can save appears in the lower-left corner of the screen. Record a video Verify that you have inserted a media card into your BlackBerry® device. 1. In the video camera, click the trackball.
Page 56: Camera And Video Camera Options
Camera and video camera options Change the location for storing pictures or videos 1. In the camera or video camera, press the Menu key. 2. Click Options. 3. Perform one of the following actions: • In the camera, change the Store Pictures and Folder fields. •...
Page 57: Set Picture Size
Change the video size and format 1. In the video camera, press the Menu key. 2. Click Options. 3. Change the Video Format field. 4. Press the Menu key. 5. Click Save. Set picture size 1. In the camera, press the Menu key. 2.
Page 58: Camera And Video Camera Troubleshooting
Camera and video camera troubleshooting I cannot save pictures or videos Your BlackBerry® device memory or media card might not have enough available memory to store pictures or videos. Try performing the following actions: • If you are trying to save a picture or video to your device memory, delete old data or messages from your device.
Page 59: Email Messages
Email message basics Open a message If your BlackBerry® device is associated with more than one email address, you might be able to open messages from the message list for a specific email address. In a message list, click a message.
Page 60: Reply To A Message
2. Click Save Draft. Blind carbon copy a contact You can blind carbon copy a contact in an email message, a PIN message, or an MMS message. 1. When composing a message, press the Menu key. 2. Click Add Bcc. Attach a contact to a message You can attach a contact to an email message, a PIN message, or an MMS message.
Page 61: Search For Text In A Message, Attachment, Or Web Page
1. In a message, press the Menu key. 2. Perform one of the following actions: • Click Forward. • Click Forward As. Click a message type. Delete a message 1. In a message, click the trackball. 2. Click Delete. Delete multiple messages 1.
Page 62: Email Message Folders
You can add, change, or delete email message folders in the email application on your computer. If wireless email reconciliation is turned on, your BlackBerry® device receives changes that you make to the email message folder on your computer over the wireless network.
Page 63 • To resend the message without changing it, click Resend. Stop a message from sending Verify that you are not in a wireless coverage area and your BlackBerry® device is not connected to the wireless network. A clock icon should appear beside the message.
Page 64: Email Message Filters
Email message filters About email message filters You can create email message filters to specify which email messages are forwarded to your BlackBerry® device and which remain in the email application on your computer. Email message filters are applied to email messages based on the order in which they appear in your list of email message filters. If you create multiple email message filters that could apply to the same email message, you must decide which one should be applied first by placing that filter higher in the list.
Page 65: Change An Email Message Filter
Set the sensitivity level of email messages that the email message filter applies to. Action: Set whether email messages that the email message filter applies to are forwarded to your BlackBerry® device. If email messages are forwarded, specify whether they are forwarded with high importance or with the email message header only.
Page 66 Forward email messages to your device when no filters apply Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. If you use the BlackBerry® Internet Service, see the BlackBerry Internet Service Online Help for more information.
Page 67: Email Message Forwarding
To forward email messages to your device again, change the Send Email to Handheld field to Yes. Block incoming messages If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server, you might not be able to block PIN messages from contacts in your organization. For more information, contact your administrator.
Page 68: Message Options
4. Click Save. Request delivery or read confirmation for email messages Verify that your BlackBerry® device is associated with an email account that uses the BlackBerry® Internet Service. 1. In a message list, press the Menu key. 2. Click Options.
Page 69: Add A Signature
Add a signature Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. If you use the BlackBerry® Internet Service, see the BlackBerry Internet Service Online Help for more information.
Page 70: Message List Options
• To set a background color for email messages that are sent to your device through a BlackBerry Enterprise Server, change the Enterprise Messages field. • To set a background color for messages that are not sent to your device through a BlackBerry Enterprise Server, change the Other Messages field.
Page 71 5. Press the Menu key. 6. Click Save. To restore messages, set the Keep Messages field to a longer period of time. Messages that you received on your BlackBerry® device within the set period of time appear in a message list.
Page 72 Hide the new or unopened message indicator 1. In a message list, press the Menu key. 2. Click Options. 3. Click General Options. 4. Set the Display Message Count field to None. 5. Press the Menu key. 6. Click Save. To view the number of unopened messages again, set the Display Message Count field to Unread.
Page 73: Message Troubleshooting
I cannot send messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send messages when you return to a wireless coverage area.
Page 74 I received notification of a new message, but no new messages appear in my message list If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email message folder in the email application on your computer other than your inbox, your device files the message.
Page 75 • Verify that your email message filters are turned on. • Verify that your email message filters appear in the order that you want your BlackBerry® device to apply them to email messages. I cannot use a shortcut to view one type of message in a message list If you switch BlackBerry®...
Page 77: Pin Messages
In the device options, click Status. Open a message If your BlackBerry® device is associated with more than one email address, you might be able to open messages from the message list for a specific email address. In a message list, click a message.
Page 78 3. Perform any of the following actions: • To accept the suggested spelling, click the highlighted word. • To ignore the suggested spelling, press the Escape key. • To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All. •...
Page 79: Delete A Message
5. Press the Menu key. 6. Click Save. Save a message 1. In a message, press the Menu key. 2. Click Save. Reply to a message 1. In a message, click the trackball. 2. Click Reply or Reply to All. Forward a message You cannot forward MMS messages that contain content that is copyright protected.
Page 80 • To resend the message without changing it, click Resend. Stop a message from sending Verify that you are not in a wireless coverage area and your BlackBerry® device is not connected to the wireless network. A clock icon should appear beside the message.
Page 81 Hide sent messages 1. In a message list, press the Menu key. 2. Click Options. 3. Click General Options. 4. Change the Hide Sent Messages field to Yes. 5. Press the Menu key. 6. Click Save. Message list options View more of the subject line for messages 1.
Page 82 Display New Message Indicator field to Yes. Block incoming messages If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server, you might not be able to block PIN messages from contacts in your organization. For more information, contact your administrator.
Page 83: I Cannot Send Messages
I cannot send messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send messages when you return to a wireless coverage area.
Page 84: I Am Not Receiving Messages
I am not receiving messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.
Page 85 I cannot use a shortcut to view one type of message in a message list If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts for your previous device replace the message list shortcuts for your current device.
Page 87: Sms Text Messages
Find your SMS phone number In the phone, your phone number appears at the top of the screen. If your wireless service provider has set up your BlackBerry® device for SMS text messaging, this number is also your SMS phone number.
Page 88: Check Spelling
Add a contact to an SMS text message You can send an SMS text message to up to ten recipients. 1. When composing an SMS text message, press the Menu key. 2. Click Add Recipient. 3. Click a contact. Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create.
Page 89 • Click Forward As. Click a message type. Delete a message 1. In a message, click the trackball. 2. Click Delete. Delete multiple messages 1. In a message list, highlight a date field. 2. Press the Menu key. 3. Click Delete Prior. 4.
Page 90: Cell Broadcasting
About cell broadcasting Cell broadcasting is designed to enable wireless service providers to use SMS text messaging to send information to all BlackBerry® devices in a specific geographical area simultaneously. You can receive cell broadcast messages that contain a specific type of information by subscribing to a cell broadcast channel that provides that type of information.
Page 91 Turn on cell broadcasting 1. In the device options, click Advanced Options. 2. Click Cell Broadcast. 3. Change the Cell Broadcasting Service field to On. 4. Perform one of the following actions: • If a cell broadcast channel appears on the screen, select the check box beside the channel. •...
Page 92: Store Sms Text Messages On Your Sim Card
4. Click Save. Store SMS text messages on your SIM card If you set your SIM card to store SMS text messages, the SIM card does not delete SMS text messages after the BlackBerry® device imports them to a message list.
Page 93 Set how long your service center attempts to send SMS text messages If you send an SMS text message and it cannot be delivered immediately, your service center tries to send the SMS text message for the amount of time set in the Validity Period field. Depending on your wireless service provider, this option might not appear. 1.
Page 94 About multiple message lists Depending on your email setup option, you might be able to associate your BlackBerry® device with more than one email account. For example, you might be able to associate your device with a work email account and one or more personal email accounts. If you associate your device with more than one email account, multiple message lists might appear on your device.
Page 95 Block incoming messages If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server, you might not be able to block PIN messages from contacts in your organization. For more information, contact your administrator.
Page 96: I Cannot Send Sms Text Messages
Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area.
Page 97 I cannot use a shortcut to view one type of message in a message list If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts for your previous device replace the message list shortcuts for your current device.
Page 99: Mms Messages
Find your MMS phone number In the phone, your phone number appears at the top of the screen. If your wireless service provider has set up your BlackBerry® device for MMS messaging, this number is also your MMS phone number.
Page 100: Create A Slide Show In An Mms Message
4. Type a message. 5. Press the key. 6. Click Send. Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. In a message, calendar entry, task, or memo, press the Menu key. 2.
Page 101 2. Click Options. 3. Set the Importance field. 4. Press the Menu key. 5. Click Save. Resend a message 1. In a sent message, press the Menu key. 2. Perform one of the following actions: • To change the message, click Edit. Change the message. Click the trackball. Click Send. •...
Page 102 Delete a message 1. In a message, click the trackball. 2. Click Delete. Delete multiple messages 1. In a message list, highlight a date field. 2. Press the Menu key. 3. Click Delete Prior. 4. Click Delete. Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation.
Page 103: Mms Message Attachments
MMS message attachments Attach a media file to an MMS message 1. When composing an MMS message, press the Menu key. 2. Click one of the following menu items: • Attach Picture • Attach Audio • Attach Video • Attach Voice Note 3.
Page 104 5. Click Add To Calendar. Add a contact to your address book from an MMS message 1. In an MMS message, highlight a vCard® attachment. 2. Press the Menu key. 3. Click View Attachment. 4. Press the Menu key. 5. Click Add Contact. Message options Request delivery or read notification for an MMS message 1.
Page 105 View the size of an MMS message before sending it 1. In an MMS message, press the Menu key. 2. Click Options. The Estimated Size field displays the size of the MMS message. Stop receiving MMS messages when roaming 1. In the device options, click MMS. 2.
Page 106 About multiple message lists Depending on your email setup option, you might be able to associate your BlackBerry® device with more than one email account. For example, you might be able to associate your device with a work email account and one or more personal email accounts. If you associate your device with more than one email account, multiple message lists might appear on your device.
Page 107: Hide Sent Messages
4. Click Save. Block incoming messages If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server, you might not be able to block PIN messages from contacts in your organization. For more information, contact your administrator.
Page 108 I cannot send messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send messages when you return to a wireless coverage area.
Page 109: I Cannot Attach A File To An Mms Message
I am not receiving messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.
Page 110 Some messages no longer appear on my device If your BlackBerry® device memory is full, your device deletes the oldest messages from a message list. Your device does not delete saved messages. If wireless email reconciliation is turned on, and, in the message options, the Delete On field is set to Mailbox & Handheld, email messages that you delete in the email application on your computer are also deleted from your device.
Page 111: Typing
Typing Typing basics Type a symbol 1. Press the Symbol key. To view more symbols, press the Symbol key again. 2. Type the letter that appears below the symbol. Type an accent or special character To type an accented or special character, hold the letter key and roll the trackball to the left or right. Click a selected character. For example, to type ü, hold 3 and roll the trackball to the left until ü...
Page 112: Set The Cursor Speed
4. Roll the trackball left or right. Cancel a text selection 1. With text selected, click the trackball. 2. Click Cancel Selection. Set the cursor speed 1. In the device options, click Screen/Keyboard. 2. Set the Key Rate field. 3. Press the Menu key. 4.
Page 113: Typing Input Methods
About typing input methods You can type on your BlackBerry® device using the SureType® input method or the multi-tap input method. SureType technology combines a traditional phone-style key layout with a familiar computer-style letter layout that is designed to provide a quick and comfortable typing and dialing experience.
Page 114: Spelling Checker
Change the typing input language Verify that your BlackBerry® Device Software supports multiple languages. For more information, contact your wireless service provider or administrator. 1. In the device options, click Language.
Page 115: Check Spelling Automatically Before Sending Email Messages
3. Perform any of the following actions: • To accept the suggested spelling, click the highlighted word. • To ignore the suggested spelling, press the Escape key. • To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All. •...
Page 116: Custom Dictionary
About the custom dictionary If you type a word or letter combination that your BlackBerry® device does not recognize, your device adds the word or letter combination to the custom dictionary. You can also add words or letter combinations manually to the custom dictionary.
Page 117: Autotext
AutoText entry, the text changes after you press the Space key. Your BlackBerry® device has built-in AutoText entries that correct common mistakes. For example, AutoText changes hte to the. You can create AutoText entries for your common typing mistakes or for abbreviations. For example, you might create an AutoText entry that replaces ttyl with talk to you later.
Page 118: Change An Autotext Entry
2. Press the Menu key. 3. Click New. 4. In the Replace field, type the text to replace. 5. In the With field, perform one of the following actions: • Type replacement text. • To insert a macro (for example, the current date or time), press the Menu key. Click Insert Macro. 6.
Page 119: Typing Troubleshooting
Typing shortcuts • To insert a period, press the Space key twice. The next letter is capitalized. • To capitalize a letter, hold the letter key until the capitalized letter appears. • To type the alternate character on a key, press the Alt key and the character key. •...
Page 120: I Cannot Check Spelling
SureType technology does not recognize a word Use the list that appears when you type to help you build words that SureType® technology does not recognize. Press the letter key for the first letter in the word once. Highlight a letter in the list. Press the letter key for the next letter in the word once. Highlight a letter combination.
Page 121: Search
In a message list, you can search for messages using specific criteria that you can save for future use. You can also search for messages by contact or subject. You can use the search application to search for messages, contacts, calendar entries, and tasks on your BlackBerry® device. You can also manage contacts, calendar entries, and tasks from the search results list.
Page 122: View A List Of Saved Searches
Change the status of messages that the search should search for. Type: Change the type of messages that the search should search for. View a list of saved searches 1. In a message list, press the Menu key. 2. Click Search. 3.
Page 123: Search For Organizer Data
1. In a message, attachment, or web page, press the Menu key. 2. Click Find. 3. Type the text. 4. Press the Enter key. To search for the next instance of the text, press the Menu key. Click Find Next. Search for organizer data 1.
Page 125: Attachments
About attachments You can view several file attachment types on your BlackBerry® device, including .zip, .htm, .html, .doc, .dot, .ppt, .pdf, .wpd, .txt, .vcf, and .xls files. You can also view .bmp, .gif, .jpg, .png, .tif, and .wmf files, and play .wav files.
Page 126: Document Attachments
Open a password-protected .pdf file attachment Verify that your BlackBerry® device is associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 127: Spreadsheet Attachments
Spreadsheet attachments Move to a specific cell 1. In a spreadsheet, click the trackball. 2. Click Go to Cell. 3. Type the cell co-ordinates. 4. Click the trackball. View the content of a cell In a spreadsheet cell, click the trackball. View a list of worksheets 1.
Page 128: Media Attachments
• To label spreadsheet rows with numbers and columns with letters, set the Display Labels field to Yes. 4. Press the Menu key. 5. Click Save. Media attachments View a list of pages in a multi-page .tif file attachment View a list of pages in a multi-page .tif file attachment, such as a scanned fax document saved as a .tif file. 1.
Page 129: Vcard Contact Attachments
(.vcf files) contain information for a specific contact. When you add a vCard contact attachment to an email message, recipients of your email message can view your contact information or add it to the address book on their BlackBerry® device.
Page 130: Attachment Troubleshooting
Try performing the following actions: • Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All.
Page 131: Synchronization
• If your BlackBerry® device is associated with the BlackBerry® Internet Service, verify that your wireless service provider supports this feature. • If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server, verify that the BlackBerry Enterprise Server supports this feature. For more information, contact your administrator.
Page 132: Prerequisites: Wireless Data Synchronization
To stop synchronizing organizer data over the wireless network, change the Wireless Synchronization field to No. About synchronization conflicts A synchronization conflict occurs when you change the same email message or organizer data item on your BlackBerry® device and in the email application on your computer.
Page 133: Manage Data Synchronization Conflicts
About backing up and restoring device data If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry® device data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore tool of the BlackBerry®...
Page 134: Empty The Deleted Items Folder On Your Computer From Your Device
I am not receiving email messages from personal folders on my computer If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry® Desktop Manager to reconcile email messages in personal folders. For more information, see the BlackBerry Desktop Software Online Help.
Page 135 You can only synchronize the data in a custom address book field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom address book field on your BlackBerry® device and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
Page 137: Browser
BlackBerry Browser configuration, you might not be able to change some browser options. You can use the Internet Browser configuration to access web pages that enable you to subscribe to BlackBerry web push services or access ring tones. Depending on your wireless service provider, the Internet Browser configuration might not be available on your device or might use a different name.
Page 138: Refresh A Web Page
On a web page, click the trackball. To zoom out from the web page, press the Escape key. Follow a link Click a link. Move back or forward a web page 1. On a web page, press the Menu key. 2.
Page 139: Links, Pictures, And Web Page Addresses
2. Click History. Stop loading a web page 1. When a web page is loading, press the Menu key. 2. Click Stop. Return to the home page 1. On a web page, press the Menu key. 2. Click Home. Close the browser 1.
Page 140: Zoom In To Or Out From A Picture
Forward a link or picture from a web page 1. On a web page, highlight or pause on a link or picture. 2. Press the Menu key. 3. Click Link Address or Image Address. 4. Click Send Address. 5. Click a message type. To return to the browser after you send the message, press the Escape key.
Page 141: Browser Bookmarks
• To load pictures on WML web pages only, set the Show Images field to On WML Pages Only. • To stop pictures from loading on all web pages, set the Show Images field to No. • To turn off placeholders for pictures, set the Show Image Placeholders field to No. 5.
Page 142 Make a web page available offline When adding a bookmark, select the Available Offline check box. If you visit the web page offline, the browser displays the information that was current the last time that you viewed the web page online. Change a bookmark for a web page 1.
Page 143 5. Click Add Subfolder. File a bookmark for a web page 1. On a web page, press the Menu key. 2. Click Bookmarks. 3. Highlight a bookmark. 4. Press the Menu key. 5. Click Move Bookmark. 6. Roll the trackball to the new location. 7.
Page 144: Web Feeds
Listen to web feed content If your BlackBerry® device is associated with an email account that uses the BlackBerry® Internet Service, you can listen to web feed content that does not exceed 5 MB. If your BlackBerry device is associated with an email account that uses the BlackBerry® Enterprise Server, you might not be able to listen to web feed content that exceeds 128 KB.
Page 145 Mark a web feed title as opened or unopened In a web feed, perform one of the following actions: • Highlight a title. Press the Menu key. Click Mark Opened or Mark Unopened. • Highlight a date field. Press the Menu key. Click Mark Prior Opened. Change a web feed 1.
Page 146: Browser Options
4. Click Clear History. Turn on JavaScript support Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.. 1. In the browser, press the Menu key.
Page 147: Set The Default Browser Configuration
Change the number of times animated graphics repeat Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. In the browser, press the Menu key.
Page 148: Browser Security
About TLS The BlackBerry® Browser configuration is designed to use TLS or SSL to encrypt data that your device sends or receives over the Internet through the BlackBerry® Enterprise Server. Communication between your device and the BlackBerry Enterprise Server is encrypted using Triple DES.
Page 149 About WTLS The WAP Browser configuration is designed to use WTLS to encrypt data that your BlackBerry® device sends and receives over the Internet through a WAP gateway. Communication between your device and the WAP gateway is encrypted using WTLS. Communication between the WAP gateway and content servers is encrypted using TLS or SSL.
Page 150 Set whether a prompt appears when your browser tries to connect to a content server. You might want a prompt to appear if your device has more than one certificate that you use to authenticate with content servers. Prompt if Client Cert Not Found: Set whether a prompt appears when your browser tries to connect to a content server, but your device does not have a certificate that can be used to authenticate with the content server.
Page 151: Browser Push
About browser push Browser push is designed to push information from a web application to your BlackBerry® device as the information becomes available. For example, you can use browser push to receive updates for weather reports, stock quotes, or breaking news. When your device receives an update, a new browser push message might appear in a message list or, an icon on the Home screen or in the application list might change to indicate that new information is available.
Page 152: Browser Troubleshooting
• To move to the bottom of a web page, press 7. Browser troubleshooting No browser is available on my device Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • Verify that your wireless service plan includes this service.
Page 153 I cannot set up automatic synchronization for bookmarks When you add a bookmark, you can only set the Auto Synchronize and Start Time fields if content protection is turned off.
Page 155: Applications
4. Press the Menu key. 5. Click Delete. Receive a device password prompt before you add an application Verify that you have set a BlackBerry® device password. 1. In the device options, click Security Options. 2. Click General Settings. 3. Change the Prompt on application install field to Yes.
Page 156: Application Troubleshooting
Application troubleshooting I cannot add applications Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • Verify that your device has enough memory to add the application.
Page 157: Media
About transferring media files You can connect your BlackBerry® device to your computer to transfer files between your device and your computer, or you can use Bluetooth® technology to send media files to or receive media files from a Bluetooth enabled device.
Page 158 5. Click Save. Forward a media file If you forward a media file using Bluetooth® technology, verify that Bluetooth technology is turned on and that your BlackBerry® device is paired with a Bluetooth enabled device. You can only forward media files that you added.
Page 159: Songs, Ring Tones, Videos, And Voice Notes
2. Click Options. 3. Perform any of the following actions: • To change the maximum amount of BlackBerry® device memory available for all media files, change the Device Memory Limit field. • To change the minimum amount of device memory available for pictures, change the Reserved Pictures Memory field.
Page 160: Record A Voice Note
Play a song or video on a web page 1. In the browser, click a link for a song or video. 2. Click Open. Save a song or video from a web page 1. In the browser, click a link for a song or video. 2.
Page 161: Download A Ring Tone
Play the next or previous song in a category 1. When playing a song, press the Menu key. 2. Click Next Track or Previous Track. Repeat a media file 1. In the media application, click a media type. 2. If necessary, click a category. 3.
Page 162: Playlists
5. Click Save. Use a headset You can purchase an optional headset to use with your BlackBerry® device. • To answer a call, press the headset button. • To turn on mute during a call, press the headset button. To turn off mute, press the headset button again.
Page 163 Delete a song or video from a playlist 1. In the media application, click Music. 2. Click Playlists. 3. Click a playlist. 4. Highlight a song or video. 5. Press the Menu key. 6. Click Delete. Change the order of songs or videos in a playlist 1.
Page 164: Pictures
6. Click Save. Save a picture Save picture files, such as .jpeg, .png, .gif, or .bmp files, to the BlackBerry® device memory or a media card. 1. Open a picture attachment or highlight a picture on a web page. 2. Press the Menu key.
Page 165 7. Click Save. Rename a picture or picture folder You can only rename pictures or picture folders that you added. 1. In the media application, click Pictures. 2. Click My Pictures. 3. Highlight a picture or picture folder. 4. Press the Menu key. 5.
Page 166: View Pictures As A Slide Show
4. Click Download Images. Use a picture as the Home screen background 1. In the media application, click Pictures. 2. Click My Pictures. 3. Highlight a picture. 4. Press the key. 5. Click Set As Home Screen Image. To clear the picture from the Home screen, press the key.
Page 167: Media Card Options
You can set media card encryption to include or exclude media files. Encrypt the files on a media card To encrypt files on the media card that is inserted in your BlackBerry® device using your device password, verify that you have set a device password.
Page 168: Format A Media Card
1. In the device options, click Media Card. 2. Perform one of the following actions: • To turn on mass storage mode automatically when you connect your BlackBerry® device to your computer, set the Auto Enable Mass Storage Mode When Connected field to Yes.
Page 169: Media Troubleshooting
I cannot open media files Try performing the following actions: • If you are trying to open a media file on your BlackBerry® device and your device is connected to your computer, disconnect your device from the computer or turn off mass storage mode.
Page 170 • If you encrypted the media files on your media card using a media card encryption key and you are trying to open an encrypted media file using your computer or a device other than the BlackBerry device that you used to encrypt the file, insert the media card into the BlackBerry device that you used to encrypt the file.
Page 171: Gps Technology
About GPS technology You can use GPS technology on your BlackBerry® device to get your GPS location and to use location-based applications and location- based services. Location-based applications can use your GPS location to provide you with other location-based information. For example, a location-based application could use your GPS location to provide you with driving directions.
Page 172 • If you have paired your BlackBerry® device with a Bluetooth® enabled GPS receiver, verify that the Bluetooth enabled GPS receiver is turned on. • If you are using GPS technology for the first time, wait a short period of time for your device to get your GPS location.
Page 173: Contacts
3. Type a name for the customer address book field. 4. Press the Enter key. You can synchronize custom address book fields on your BlackBerry® device with the email application on your computer. For more information about synchronizing custom address book fields, see the BlackBerry Desktop Software Online Help.
Page 174: Delete A Contact
Your BlackBerry® device bases the volume for custom ring tones on the volume that you set in the active notification profile.
Page 175: Mailing Lists
About mailing lists You can use mailing lists when you send email, PIN, SMS text, or MMS messages. Mailing lists that you create on your BlackBerry® device do not appear in the email application on your computer. Create a mailing list 1.
Page 176 View a mailing list In the address book, click a mailing list. To view the details for a contact in the mailing list, click a contact. Click View Member. Delete a mailing list 1. In the address book, highlight a mailing list. 2.
Page 177: Categories
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus Notes.
Page 178: Address Lookup
Address lookup Search for contacts in your organization's address book Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. In the address book, press the Menu key.
Page 179: Sim Card Phone Book
If your wireless service provider has set up your SIM card with a SIM card phone book, you can use the SIM card phone book to access contacts that you have added to your SIM card. The SIM card phone book is different from the address book on your BlackBerry® device.
Page 180: Contact List Options
Copy a contact from your address book to your SIM card Verify that your wireless service provider has set up your SIM card with a SIM card phone book. 1. In the address book, click a contact. 2. Highlight a phone number. 3.
Page 181: Contact Troubleshooting
You can only synchronize the data in a custom address book field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom address book field on your BlackBerry® device and synchronize it with the email application...
Page 182 Caller ID pictures are not appearing on my device If your BlackBerry® device is associated with a Microsoft® Outlook® 2000 email account and you add a picture for a contact in the email application on your computer, verify that the file name for the picture is ContactPicture.jpg.
Page 183: Calendar
Calendar Calendar basics About calendar views You can view your appointments and meetings in one of four calendar views. Day, Week, and Month views display all your appointments and meetings for the selected time period. Agenda view displays all your scheduled appointments and meetings in a list. Agenda view also displays free time that you have between appointments.
Page 184: Schedule A Meeting
If you have multiple calendars on your BlackBerry®device, the appointment appears in your default calendar. Schedule a meeting Verify that your BlackBerry® device is associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 185: Meetings
Meetings Schedule a meeting Verify that your BlackBerry® device is associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 186: Respond To A Meeting Invitation
Set whether the monthly or yearly recurring appointment, meeting, or task recurs on a relative date (for example, on the last Friday of each month). Respond to a meeting invitation 1. In a meeting invitation, press the Menu key. 2. Click one of the following menu items: •...
Page 187: Calendar Options
Calendar options Change the default calendar view 1. In a calendar, press the Menu key. 2. Click Options. 3. Click General Options. 4. Change the Initial View field. 5. Press the Menu key. 6. Click Save. Change the default reminder time for calendar entries 1.
Page 188 Change the email address that you use to send messages or meeting invitations Verify that your BlackBerry® device is associated with more than one email address. 1. In the device options, click Advanced Options. 2. Click Default Services. 3. Change the Messaging (CMIME) field.
Page 189 6. Click Save. Your BlackBerry® device deletes calendar entries that are older than the number of days that you set. To restore calendar entries, change the Keep Appointments field to a longer period of time. Calendar entries that you received on your device within the set period of time appear in a calendar.
Page 190: Multiple Calendars
About multiple calendars If your BlackBerry® device is associated with multiple email accounts, you might have multiple calendars on your device. For example, if your device is associated with a work email account and a personal email account, you might be able to view your work calendar and your personal calendar on your device.
Page 191: Calendar Troubleshooting
Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might not support these characters.
Page 193: Tasks
Tasks Task basics Create a task 1. In the task list, press the Menu key. 2. Click New. 3. Type the task information. 4. Set a due date for the task. 5. If the task recurs, set the Recurrence field. 6.
Page 194: Hide Completed Tasks
• To mark the task as deferred, in progress, or waiting, click Open. Set the Status field. Press the Menu key. Click Save. Hide completed tasks 1. In the task list, press the Menu key. 2. Click Hide Completed. Forward a task or memo 1.
Page 195 Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus Notes.
Page 196: Task List Options
Delete a category 1. In the address book, task list, or memo list, press the Menu key. 2. Click Filter. 3. Highlight a category. 4. Press the Menu key. 5. Click Delete. Note: When you delete a category, contacts, tasks, or memos in the category are not deleted. Task list options Sort contacts or tasks 1.
Page 197 View the number of contacts, tasks, or memos stored on your device 1. In the address book, task list, or memo list, press the Menu key. 2. Click Options. The Number of Entries field displays the number of contacts, tasks, or memos that are stored on your BlackBerry® device.
Page 199: Memos
Memos Memo basics Create a memo 1. In the memo list, press the Menu key. 2. Click New. 3. Type the memo information. 4. Press the Menu key. 5. Click Save. Change a memo 1. In the memo list, highlight a memo. 2.
Page 200: Delete A Memo
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus Notes.
Page 201: Memo List Options
Sort contacts, tasks, or memos by category 1. In the address book, task list, or memo list, press the Menu key. 2. Click Filter. 3. Select the check box next to a category. Delete a contact, task, or memo from a category 1.
Page 202 View the number of contacts, tasks, or memos stored on your device 1. In the address book, task list, or memo list, press the Menu key. 2. Click Options. The Number of Entries field displays the number of contacts, tasks, or memos that are stored on your BlackBerry® device.
Page 203: Alarm
Alarm About the alarm In the BlackBerry® device alarm, you can set the alarm to sound at the same time everyday or only on weekdays. You can also set a snooze time for the alarm and adjust the alarm volume.
Page 205: Calculator
Use the calculator • To press a key in the calculator, press the corresponding key on the BlackBerry® device keyboard. • To use the alternate function on a key in the calculator, press the Alt key and the corresponding key on the device keyboard.
Page 207: Bluetooth Technology
After you pair your BlackBerry device with a Bluetooth enabled device, you can connect to that Bluetooth enabled device when the device is within range of your BlackBerry device (a typical range is approximately 10 meters).
Page 208: Receive A Media File Using Bluetooth Technology
5. Click Save. Forward a media file If you forward a media file using Bluetooth® technology, verify that Bluetooth technology is turned on and that your BlackBerry® device is paired with a Bluetooth enabled device. You can only forward media files that you added.
Page 209: Bluetooth Technology Options
5. Press the Menu key. 6. Click Save. Delete a paired Bluetooth enabled device Verify that your BlackBerry® device is not connected to the Bluetooth® device. 1. In the device options, click Bluetooth. 2. Click a Bluetooth enabled device. 3. Click Delete Device.
Page 210 1. In the device options, click Bluetooth. 2. Press the Menu key. 3. Click Options. 4. In the Device Name field, type a name for your BlackBerry® device. 5. Press the Menu key. 6. Click Save. Turn off Bluetooth connection notification 1.
Page 211: Bluetooth Technology Troubleshooting
• Verify that, in the Bluetooth options, the Address Book Transfer field is set to Enabled. • Verify that your BlackBerry device is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile. For more information about supported profiles, see the documentation that came with the Bluetooth enabled device.
Page 213: Date And Time
2. Change the Time Zone field. 3. Perform one of the following actions: • To get the date and time from the wireless network that your BlackBerry® device is connected to, change the Date/Time Source field to Network. • To get the date and time from the BlackBerry network, change the Date/Time Source field to BlackBerry.
Page 215: Notification Profiles
Notification basics About notification profiles Notification profiles define how your BlackBerry® device notifies you of calendar and task reminders, and incoming messages, calls, and browser content. Your device has six preloaded profiles: Loud, Vibrate, Quiet, Normal, Phone Only, and Off.
Page 216: Change Your Ring Tone
5. Change the notification profile. 6. Press the Menu key. 7. Click Save. Delete a notification profile You can only delete notification profiles that you created. 1. In the profile list, click Advanced. 2. Highlight a notification profile. 3. Press the Menu key. 4.
Page 217: Led Notification
3. Press the Menu key. 4. Click Download Tunes. LED notification LED notification The LED light on the top of your BlackBerry® device flashes different colors to indicate different statuses. Green: You are in a wireless coverage area. Blue: Your device is connected to a Bluetooth® enabled device.
Page 218: Custom Notification
Your BlackBerry® device applies notification profile exceptions in the order in which they appear in the notification profile exception list. If you create multiple notification profile exceptions that include the same contact, place the notification profile exception that you want your device to apply first in the list.
Page 219 5. In the From field, press the Menu key. 6. Click Add Name. 7. Click a contact. 8. To add another contact, repeat steps 5 through 7. 9. Set the Use Profile field to the notification profile on which the exception should be based. 10.
Page 220: Notification Profile Troubleshooting
My device is vibrating more times than expected For calls, the number of times that the BlackBerry® device vibrates is not determined by the number of vibrations that you set in your notification profile. The device vibrates until the caller or the wireless network ends the connection.
Page 221 • In a notification profile exception, verify that the Custom Phone Tune field is not set to Mute. I cannot set some fields when creating a Calls From notification profile exception If you assign a custom ring tone to a contact in the address book, a Calls From profile exception appears in the profile list. Because these exceptions are for calls only, you can only set the Custom Phone Tune field.
Page 223: Blackberry Messenger
BlackBerry Messenger Contacts Add a contact You must invite contacts to use BlackBerry® Messenger before they are added to your contact list. 1. In BlackBerry Messenger, on the contact list screen, press the Menu key. 2. Click Add a Contact.
Page 224: Rename A Contact
5. Click Save. Note: If you use a BlackBerry® Enterprise Server for IBM® Lotus® Domino®, BlackBerry Enterprise Server for Novell® GroupWise®, or the BlackBerry® Internet Service, when you send an invitation and the recipient accepts, you might not be notified.
Page 225: Conversations
Delete a group You must move your contacts out of a group before you can delete that group. There must be at least one group in your BlackBerry Messenger contact list; you cannot delete the last remaining group in your contact list.
Page 226: Add An Emoticon
1. During a BlackBerry Messenger conversation, click the trackball. 2. Click Ping Contact. Turn off ping vibration 1. In BlackBerry® Messenger, on the contact list screen, press the Menu key. 2. Click Options. 3. Change the Vibrate When Receiving a Ping field to No.
Page 227: Availability
3. In the drop-down list, click a contact. 4. Click OK. Copy a conversation history When you copy a conversation history, you can paste it into other BlackBerry® device applications. 1. In BlackBerry® Messenger, during a conversation, press the Menu key. 2. Click Copy History.
Page 228: Receive Notification When A Contact Becomes Available
5. Click OK. When you change your availability status to unavailable, you receive BlackBerry Messenger messages, but you are not notified. Receive notification when a contact becomes available 1. In BlackBerry® Messenger, on the contact list screen, highlight an unavailable contact.
Page 229: Display And Keyboard
About backlighting The screen and keyboard on your BlackBerry® device are designed to be lit so that you can use your device in various lighting conditions. The backlighting is designed to adjust automatically depending on lighting conditions in your environment.
Page 230 4. Press the key. 5. Click Set As Home Screen Image. To clear the picture from the Home screen, press the key. Click Reset Home Screen Image. Download a Home screen background Verify that your wireless service provider supports this feature. 1.
Page 231: Keyboard Options
• To move the application icon out of an application folder, click the Up folder. Hide an application icon Depending on your theme, you might not be able to hide some application icons. 1. In the application list, highlight an application icon. 2.
Page 232: Themes
4. Click Save. Turn on standby mode If you are not on a call, you can turn on standby mode to avoid pressing keys accidentally when you are not using your BlackBerry® device. Hold the Mute key. To turn off standby mode, press the Mute key again.
Page 233: Display Troubleshooting
Display troubleshooting My device screen turns off When you do not use your BlackBerry® device for a period of time, the screen turns off to conserve battery power. To turn on the screen, click the trackball or press a key.
Page 235: Language
4. Click Save. Add a display language You can add a display language using the application loader tool of the BlackBerry® Desktop Manager. For more information about adding applications, including display languages, see the BlackBerry® Desktop Software Online Help. Delete a display language In the setup wizard, complete the instructions on the Language Removal screen.
Page 236: Turn Off The Shortcut For Switching Typing Input Languages
3. Press the Menu key. 4. Click Save. Turn off the shortcut for switching typing input languages Verify that your BlackBerry® Device Software supports multiple languages. For more information, contact your wireless service provider or administrator. 1. In the device options, click Language.
Page 237: Language Troubleshooting
Language troubleshooting Some characters do not appear correctly on my device The BlackBerry® Enterprise Server or BlackBerry® Internet Service that is associated with your BlackBerry® device might not support the characters. For more information, contact your wireless service provider or administrator.
Page 239: Wireless Network Coverage
Your device is using UMA or is accessing BlackBerry services (for example, email service) over a Wi-Fi® connection. Yellow: Your connection to the Wi-Fi network is turned on, but your device is not using UMA or does not have access to BlackBerry services over a Wi-Fi connection.
Page 240: About The Preferred Wireless Network List
Your wireless service provider might have agreements with other wireless service providers that permit you to use their services when you are traveling. You can use the preferred wireless network list to control the order in which your BlackBerry® device uses these other wireless networks.
Page 241: Change The Order Of Preferred Wireless Networks
• To scan for a wireless network to add, click Select From Available Networks. Click a wireless network. Click Select Network. • To scan for a wireless network that is already known to your BlackBerry® device, click Select From Known Networks. Click a wireless network. Click Select Network.
Page 242: Turn Off Data Service
Depending on your wireless service plan, you might be able to turn off data service (email, PIN and MMS messages, and browser service) on your BlackBerry® device so that only phone and SMS text messaging services are available. For more information, contact your wireless service provider.
Page 243: Wi-Fi Connection Settings
A Wi-Fi® profile contains the information that you require to connect to a Wi-Fi network. You can have more than one Wi-Fi profile on your BlackBerry® device. For example, you can have one Wi-Fi profile that you use to connect to a Wi-Fi network at home and another Wi- Fi profile that you use to connect to your organization's Wi-Fi network.
Page 244: Change The Order Of Wi-Fi Profiles
If necessary, type the user password that you use to connect to the Wi-Fi network. CA certificate: Set the root certificate that your BlackBerry® device should use to verify that it is connecting to the correct Wi-Fi network. Client certificate: Set the authentication certificate that your device should use to connect to the Wi-Fi network.
Page 245: Switch Wi-Fi Networks Manually
Switch Wi-Fi networks manually By default, your BlackBerry® device switches to an appropriate Wi-Fi® network automatically when you move between Wi-Fi coverage areas. 1. In the device options, click Wi-Fi Connections. 2. Set the Wi-Fi Selection Mode field to Manual.
Page 246: Advanced Wi-Fi Connection Settings
If the root certificate contains multiple certificates, all the certificates are installed on your computer. To install the root certificate on your BlackBerry® device, use the certificate synchronization tool of the BlackBerry® Desktop Manager to synchronize the root certificate between your device and your computer.
Page 247 If necessary, type the user password that you use to connect to the Wi-Fi network. CA certificate: Set the root certificate that your BlackBerry® device should use to verify that it is connecting to the correct Wi-Fi network. Client certificate: Set the authentication certificate that your device should use to connect to the Wi-Fi network.
Page 248: Uma Connection Settings
Wireless network coverage troubleshooting I cannot connect to a wireless network Try performing the following actions: • Verify that your SIM card is inserted in your BlackBerry® device correctly. • Verify that you have turned on the connection to the wireless network.
Page 249 • If you use PEAP, EAP-TLS, EAP-FAST, EAP-TTLS, or EAP-SIM to connect to a Wi-Fi network, verify that you have installed the root certificate for the certificate authority server that created the certificate for the authentication server. • If you use EAP-TLS to connect to a Wi-Fi network, verify that you have added your authentication certificate to your BlackBerry® device.
Page 251: Power, Battery, And Memory
• If you have not set your BlackBerry® device to turn on and turn off automatically at specific times, hold the Power key. • If you have set your device to turn on and turn off automatically at specific times, on the Home screen, click Turn Power Off. If you want the device to stay turned off until you press the Power key, click Full Power Off.
Page 252 • Turn off the connection to a wireless network when you are not in a wireless coverage area. • Delete the original message when you send a reply. • Lower the brightness of the backlighting. • Turn off the flash in the camera. •...
Page 253: Sim Card
If your wireless service provider has set up your SIM card with a SIM card phone book, you can use the SIM card phone book to access contacts that you have added to your SIM card. The SIM card phone book is different from the address book on your BlackBerry® device.
Page 254: About Sim Card Security
About SIM card security You can protect your SIM card with a PIN code to add another level of security to your BlackBerry® device. If you lock your SIM card with a PIN code, other people cannot use their SIM card in your device. Before you can use your SIM card in another device, you must type the...
Page 255: Protect Your Sim Card With A Pin Code
Protect your SIM card with a PIN code Verify that your wireless service provider has provided you with a SIM card PIN code. 1. In the device options, click Advanced Options. 2. Click SIM Card. 3. Press the Menu key. 4.
Page 257: Security
To unlock your device, on the Lock screen, click the trackball. Click Unlock. Type your device password. Press the Enter key. Lock the keyboard If you do not set a BlackBerry® device password, you can lock your keyboard to avoid making calls and pressing keys accidentally. On the Home screen or in the application list, click Keyboard Lock.
Page 258: Password Keeper
Set a limit for device password attempts 1. In the device options, click Security Options. 2. Click General Settings. 3. Set the Number of Password Attempts field. 4. Press the Menu key. 5. Click Save. Password keeper About the password keeper Use the password keeper to store all your passwords in one place.
Page 259 3. Set the random password fields. 4. Press the Menu key. 5. Click Save. View a password in the password keeper In the password keeper, click a password. Change a password in the password keeper 1. In the password keeper, highlight a password. 2.
Page 260: Encryption
About content protection Content protection is designed to encrypt your BlackBerry® device data. When content protection is turned on, your device uses a private key to encrypt data as it is stored on the device, including data that your device receives when it is locked. Your device decrypts data as you access it.
Page 261: About Encryption Keys
Set content protection strength Verify that content protection is turned on. You can set the strength of the encryption that your BlackBerry® device uses to protect data that you receive when your device is locked. 1. In the device options, click Security Options.
Page 262: Memory Cleaning
About content compression Content compression is designed to reduce the size of your BlackBerry® device data while maintaining the integrity of that data. When content compression is turned on, your device compresses all device data, including messages, contacts, calendar entries, tasks, and memos.
Page 263: Advanced Security
5. Click Save. Advanced security About security self-tests Security self-tests are designed to verify that security software is implemented correctly on your BlackBerry® device. The tests should run automatically when your device restarts. Verify security software 1. In the device options, click Security Options.
Page 264: About The Key Store
S/MIME Support Package for BlackBerry devices. About the key store The key store on your BlackBerry® device might store the following items. To access these items in the key store, you must type a key store password.
Page 265: Smart Cards
About smart password entry If you use two-factor authentication and your BlackBerry® device password or smart card password is numeric, you might be able to use smart password entry in some password fields. When smart password entry is turned on, your device is designed to remember the format of a password that you type in a password field.
Page 266: Software Tokens
VPN and access your organization's network using a Wi-Fi® network. Depending on your organization, you might have more than one VPN profile on your BlackBerry® device. For more information about VPN profiles, contact your administrator.
Page 267 9. Click Save. Change the software token for a VPN profile Verify that the software token that you want to use is installed on your BlackBerry® device. For more information, contact your administrator. 1. In the device options, click Security Options.
Page 268: Security Troubleshooting
My device prompts me to make an emergency call when I type a password If your BlackBerry® device password contains a combination of letters that corresponds to an emergency access number, your device might prompt you to make an emergency call when you type your device password.
Page 269: Third-Party Application Control
About direct Internet connections for third-party applications Some third-party applications that you add to your BlackBerry® device might require a direct TCP or HTTP connection to the Internet. For example, a stock price application might need to connect to the Internet to retrieve the latest stock prices. You might have to set the APN that the third-party application uses for this connection.
Page 270: Connection Permissions For Third-Party Applications
Connection permissions for third-party applications USB: Set whether third-party applications can use physical connections, such as a USB cable or RS-232 cable, that you have set up for your BlackBerry® device. Bluetooth: Set whether third-party applications can use Bluetooth® connections.
Page 271: Data Permissions For Third-Party Applications
Set whether third-party applications can access files that you store on your device. For example, you can set whether third-party applications can access files that you transfer to your device using the media manager tool of the BlackBerry® Desktop Manager or Bluetooth®...
Page 273: Brickbreaker
BrickBreaker About BrickBreaker The object of BrickBreaker is to destroy bricks using a paddle and a ball. During the game, capsules fall from the bricks that you destroy. The capsules provide you with different mechanisms for destroying bricks or controlling the ball or paddle. When you hit the ball with your paddle 50 times on any level, the bricks descend one space every few seconds.
Page 274: Brickbreaker Scoring
BrickBreaker scoring Catching a capsule: 50 points Shooting a brick with the gun: 50 points Hitting a brick with the ball: 10 points Shooting a brick with the laser: 5 points Damaging a brick with a bomb: 5 points Play BrickBreaker •...
Page 275: Submit A Score To The Brickbreaker High Score Web Site
Submit a score to the BrickBreaker high score web site 1. In BrickBreaker, press the Menu key. 2. Click Send High Score. Check the high scores on the BrickBreaker web site 1. In BrickBreaker, press the Menu key. 2. Click High Scores.
Page 277: Service Books
Your wireless service provider or administrator can send service books to your device over the wireless network. If your device is associated with an email account that uses a BlackBerry® Enterprise Server, you can also receive service books on your device by connecting your device to the BlackBerry®...
Page 279: Troubleshooting
If your device is associated with an email account that uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If an administrator has set an option for you, a red lock indicator appears beside the option field.
Page 280 Advanced Options. Click SIM Card. Highlight the phone number. Press the Menu key. Click Edit SIM Phone Number. Type your phone number. Click the trackball. Note: If you change the phone number on your SIM card, you do not change the phone number that your BlackBerry® device uses to make and receive calls.
Page 281 • Use standard pronunciation rules when you say a voice command. • If your BlackBerry® device does not often identify matches, set the matching sensitivity level to reject less. • If your device often identifies incorrect matches, set the matching sensitivity level to reject more.
Page 282: Some Pictures That I Take Are Blurry
I cannot send messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send messages when you return to a wireless coverage area.
Page 283 I received notification of a new message, but no new messages appear in my message list If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email message folder in the email application on your computer other than your inbox, your device files the message.
Page 284 Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area.
Page 285 Try performing the following actions: • Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All.
Page 286 You can only synchronize the data in a custom address book field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom address book field on your BlackBerry® device and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
Page 287: I Cannot Set Up Automatic Synchronization For Bookmarks
I cannot open media files Try performing the following actions: • If you are trying to open a media file on your BlackBerry® device and your device is connected to your computer, disconnect your device from the computer or turn off mass storage mode.
Page 288 Caller ID pictures are not appearing on my device If your BlackBerry® device is associated with a Microsoft® Outlook® 2000 email account and you add a picture for a contact in the email application on your computer, verify that the file name for the picture is ContactPicture.jpg.
Page 289 • Verify that, in the Bluetooth options, the Address Book Transfer field is set to Enabled. • Verify that your BlackBerry device is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile. For more information about supported profiles, see the documentation that came with the Bluetooth enabled device.
Page 290 My device is vibrating more times than expected For calls, the number of times that the BlackBerry® device vibrates is not determined by the number of vibrations that you set in your notification profile. The device vibrates until the caller or the wireless network ends the connection.
Page 291 • If you use PEAP, EAP-TLS, EAP-FAST, EAP-TTLS, or EAP-SIM to connect to a Wi-Fi network, verify that you have installed the root certificate for the certificate authority server that created the certificate for the authentication server. • If you use EAP-TLS to connect to a Wi-Fi network, verify that you have added your authentication certificate to your BlackBerry® device.
Page 292: Diagnostic Reports
My device prompts me to make an emergency call when I type a password If your BlackBerry® device password contains a combination of letters that corresponds to an emergency access number, your device might prompt you to make an emergency call when you type your device password.
Page 293: Set A Default Recipient For Diagnostic Reports
Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set the default recipient.
Page 294: Wi-Fi Diagnostic Reports
Set a default recipient for Wi-Fi diagnostic reports If you set a default recipient, each time that you submit a Wi-Fi® diagnostic report, your BlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set a default recipient.
Page 295 8. Click Save.
Page 297: Glossary
BlackBerry enabled device A BlackBerry enabled device is a device with BlackBerry Connect software, a device with BlackBerry Built-In software, or a device that is running the BlackBerry Application Suite. BlackBerry enabled devices provide users with access to BlackBerry device applications and BlackBerry services.
Page 298 International Mobile Subscriber Identity Internet Protocol light-emitting diode mass storage mode Mass storage mode enables users to transfer files between a media card and their computer when they connect their BlackBerry device to their computer. mobile country code Multimedia Messaging Service...
Page 299 SMSC Short Message Service Center SSID service set identifier Transmission Control Protocol Transport Layer Security Triple DES Triple Data Encryption Standard teletype Unlicensed Mobile Access virtual private network wide area network Wireless Application Protocol Wired Equivalent Privacy Wireless Markup Language WTLS Wireless Transport Layer Security...
Page 301: Legal Notice
Legal notice ©2007 Research In Motion Limited. All Rights Reserved. The BlackBerry and RIM families of related marks, images, and symbols are the exclusive properties of Research In Motion Limited. RIM, Research In Motion, BlackBerry, "Always On, Always Connected" and the "envelope in motion"...
Page 302 Third-Party Information even if RIM has been advised of the possibility of such damages or can anticipate such damages. BlackBerry® Pearl™ 8120 smartphone model number: RBR41GW Research In Motion Limited 295 Phillip Street...

Blackberry 8120 User Manual

Blackberry Basics

Shortcuts

Volume

Voice Dialing

Push to Talk

Camera and Video Camera

Email Messages

PIN Messages

SMS Text Messages

MMS Messages

Typing

Search

Attachments

Synchronization

Browser

Applications

Media

GPS Technology

Contacts

Calendar

Tasks

Memos

Alarm

Calculator

Bluetooth Technology

Date and Time

Notification Profiles

Blackberry Messenger

Display and Keyboard

Language

Wireless Network Coverage

Power, Battery, and Memory

Quick Links

User Guide

Troubleshooting

Related Manuals for Blackberry 8120

Summary of Contents for Blackberry 8120