Troubleshooting - Bose SoundLink Owner's Manual

Troubleshooting

Problem
Headphones do not
turn on
Headphones do not
connect with
mobile device
No sound
Poor sound quality
No audio from a
device connected
by audio cable
Poor sound quality
from a device
connected by audio
cable
What to do
• Make sure is in the on position
• Charge the battery.
• On your mobile device, turn off Bluetooth and turn it back on.
Then try pairing again.
• Delete Bose OE SoundLink from the Bluetooth list on your
mobile device. Then try pairing again.
• Move the mobile device closer to the headphones and away
from any interference or obstructions.
• Try pairing another mobile device.
• Visit owners.Bose.com/SoundLinkOE to see how-to videos
(US and Canada only).
• Clear the headphone memory: Slide
symbol and hold for 10 seconds. Delete Bose OE SoundLink
from the Bluetooth list on your mobile device. Then try pairing
again.
• Make sure the headphones power is on and battery is charged.
• Make sure the volume is turned up on the headphones and on
your mobile device (or music app).
• Slide up and release
connected device.
• Try using a different music app.
• Try pairing another mobile device.
• If two mobile devices are actively connected, make sure the other
device has been paused first.
• If two mobile devices are actively connected, make sure both
devices are within range of the speaker (30 ft. or 10 m).
• Move the mobile device closer to the headphones, and away
from any interference.
• Try pairing another mobile device.
• Make sure the connected device is on and playing.
• Make sure the 3.5 mm plug is fully inserted into the headphones
connector, and fully inserted into the source device.
• Make sure is in the off position.
• Make sure the volume is turned up on the headphones and on
your mobile device (or music app).
• Try connecting another device.
• Make sure the 3.5 mm plug is fully inserted into the headphones
connector, and fully inserted into the source device.
• Try connecting another device.
all the way up to the
to hear the name of the currently
Operation
English - 13