Arris Touchstone WBM760 User Manual page 50

Getting
Safety Started
USB
Installation Drivers
I have two computers connected to the Wideband Cable Modem, but only
one can get on the Internet.
Troubleshooting USB Problems
Follow these steps if the computer does not auto-detect the Wideband Cable Modem
using a USB connection.
Before you start, make sure that:
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•
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Instructions
1
2
3
4
5
6
Touchstone WBM760 Wideband Cable Modem User's Guide
Ethernet
Configuration Usage
Check your cable company's terms of service: they may allow only one com-
puter to connect directly to the Wideband Cable Modem.
You have properly installed and configured the Wideband Cable Modem as
shown in Installing and Connecting Your Wideband Cable
You have installed the USB drivers as shown in
Your PC.
The cable company has set up your account. Call your cable company if
you're not sure.
Be sure that your computer is running either Windows 2000, Windows XP,
Windows Vista, or Windows 7 (Windows 95, Windows 98, and Windows NT
are not supported).
Be sure the Wideband Cable Modem has power. The Power light should be
on.
Push the Reset button on the back panel of the Wideband Cable Modem,
using a pen tip or other sharp non-metallic object.
Disconnect the USB cable from the computer and reconnect it.
Restart the computer.
Do the following to uninstall and the reinstall your USB drivers:
a. Disconnect the USB cable to the Wideband Cable Modem.
b. Insert the Wideband Cable Modem CD-ROM into your computer.
Troubleshooting Glossary
Modem.
Installing USB Drivers on
50