Arris Touchstone WBM760 User Manual page 30

Getting
Safety Started
USB
Installation Drivers
Removing USB Drivers
You use a Remove utility to remove ARRIS USB drivers. The 64-bit version of Vista
uses a special utility; other versions of Windows use a single utility.
Removing USB Drivers (all but 64-bit Vista)
If you connect the Wideband Cable Modem USB to your computer before inserting
the ARRIS driver installation CD, Windows may install a "composite" USB driver
that does not properly support the Wideband Cable Modem. To correct this problem,
you must first remove the composite driver using the Remove utility on the ARRIS
driver installation CD. Follow these steps to use the Remove utility:
1
2
3
4
5
Touchstone WBM760 Wideband Cable Modem User's Guide
Ethernet
Configuration Usage
WARNING
Potential equipment damage
Do not use a mini CD in a slot-loading drive without using a mini CD
adapter. Damage to the drive may result. A mini CD can be used in most
tray-loading drives without an adapter.
Insert the ARRIS driver installation mini CD.
Navigate to the CD drive.
Double-click the Remove utility in the CD window file list.
The Remove utility runs and prompts you to click OK to remove the USB
driver, or Cancel to quit.
Click the OK button.
The Remove utility removes the driver and displays the following message:
Leave the CD in the drive, reconnect the Wideband Cable Modem, and install
the USB driver as appropriate for your operating system.
Troubleshooting Glossary
30