Table of Contents
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Touchstone
TM722 Telephony Modem
®
User's Guide
Get ready to experience the Internet's express lane! Whether you're checking out
streaming media, downloading new software, checking your email, or talking with
friends on the phone, the Touchstone TM722 Telephony Modem brings it all to you
up to four times faster than standard DOCSIS 2.0 cable modems. All while provid-
ing toll quality Voice over IP telephone service. Some models even provide a
Lithium-Ion battery backup to provide continued telephone service during power
outages.
The Touchstone Telephony Modem provides an Ethernet connection for use with
either a single computer or home/office Local Area Network (LAN). Some Telephony
Modems also provide a USB connection. You can connect two separate computers
at the same time using both of these connections. In addition, the Touchstone Tele-
phony Modem provides for up to two separate lines of telephone service.
Installation is simple and your cable company will provide assistance to you for any
special requirements. The links below provide more detailed instructions.
Battery Installation And Replacement (TM722G Only)
Configuring Your Ethernet Connection
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Table of Contents
Troubleshooting
Related Manuals for Arris Touchstone TM722
Summary of Contents for Arris Touchstone TM722
- Page 1 Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, checking your email, or talking with friends on the phone, the Touchstone TM722 Telephony Modem brings it all to you up to four times faster than standard DOCSIS 2.0 cable modems. All while provid- ing toll quality Voice over IP telephone service.
- Page 2 Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to ARRIS. ARRIS, Touchstone, and the ARRIS logo are trademarks or registered trademarks of ARRIS. All other trademarks and registered trademarks are the property of their respective hold- ers.
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Page 3: Safety Requirements
Usage Troubleshooting Glossary Safety Requirements ARRIS Telephony Modems comply with the applicable requirements for perform- ance, construction, labeling, and information when used as outlined below: CAUTION Risk of shock Mains voltages inside this unit. No user serviceable parts inside. Refer service to qualified personnel only! - Page 4 Ethernet cables, the computer must be properly grounded to the build- ing/residence AC ground network. All plug-in cards within the computer must be properly installed and grounded to the computer frame per the manufacturer’s specifications. Touchstone TM722 Telephony Modem User’s Guide...
- Page 5 Consult the dealer or an experienced radio/TV technician for help. Changes or modifications to this equipment not expressly approved by the party re- sponsible for compliance could void the user’s authority to operate the equipment. Touchstone TM722 Telephony Modem User’s Guide...
- Page 6 CE marking in accordance with the above applicable Direc- tive(s). A copy of the Declaration of Conformity may be obtained from: ARRIS Interna- tional, Inc., 3871 Lakefield Drive, Suite 300, Suwanee, GA 30024. As indicated by this symbol, disposal of this product or battery...
- Page 7 7.4 W (typical) 10.8 W (maximum) Note: In most instances, ARRIS recommends that the power switch remain in the ON position at all times. Turning the switch OFF disables the device, including both data service and telephone service. Turning the switch OFF is recommended only during vacations or similar extended ab- sences.
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Page 8: Getting Started
Troubleshooting Glossary Getting Started About Your New Telephony Modem The Touchstone TM722 Telephony Modem is DOCSIS® 3.0 or Euro-DOCSIS™ 3.0 compliant with the following features: • Speed: much faster than dialup or ISDN service; up to four times faster than DOCSIS 2.0 cable modems... -
Page 9: Items You Need
(with connectors); use it to connect the splitter to the cable outlet and then connect the Telephony Modem and TV to the splitter. Touchstone TM722 Telephony Modem User’s Guide... - Page 10 Do I need a user ID or password to access the Internet or my e-mail? • Will my phone number(s) change? • What new calling features will I have and how do I use them? Touchstone TM722 Telephony Modem User’s Guide...
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Page 11: System Requirements
7 MacOS Ethernet connection only: System 7.5 to MacOS 9.2 (Open Transport recom- mended) or MacOS X Linux/other Unix Ethernet connection only: Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel Touchstone TM722 Telephony Modem User’s Guide... -
Page 12: About This Manual
Windows operating system (Windows 2000 or later), and has no built-in Ethernet hardware. Telephony Modems with USB ports include a 5-foot (1.6m) USB cable. Ethernet Cable USB Cable Touchstone TM722 Telephony Modem User’s Guide... - Page 13 If you connect your Telephony Modem to a wireless LAN, make sure you enable security and encryption on the wireless hub (for the same reasons that you should run only secured proxies). Consult the documentation and technical support of the wireless equipment provider for help. Touchstone TM722 Telephony Modem User’s Guide...
- Page 14 Maximum backup battery — provides up to 24 hours of backup time, de- pending on model and usage. It replaces the battery door, and increases the height of the Telephony Modem by about 5/8 inch (16 mm). Maximum Battery Installation and Replacement Maximum Backup Battery Touchstone TM722 Telephony Modem User’s Guide...
- Page 15 Note: Batteries will not insert completely into the Telephony Modem if not oriented correctly. The battery should slide into the bay without significant force. Line up the guides on the battery with the slots in the battery bay. Battery Guide Touchstone TM722 Telephony Modem User’s Guide...
- Page 16 Rotate the door toward the unit until the latch snaps back into place. Note: Telephony Modems use a Lithium-Ion battery pack. Please recycle or dispose of the battery responsibly and in accordance with local ordinances. Receiver Slots Hinge Tabs Touchstone TM722 Telephony Modem User’s Guide...
- Page 17 The battery should slide into the bay without significant force. Line up the slots in the battery bay with the guides on the battery Battery and apply even pressure on both ends of the battery. Pull Strap WRONG WRONG RIGHT Touchstone TM722 Telephony Modem User’s Guide...
- Page 18 Telephony Modem until the latch snaps back into place. Note: Telephony Modems use a Lithium-Ion battery pack. Please recycle or dispose of the battery responsibly and in accordance with local ordinances. Receiver Slots Hinge Tabs Touchstone TM722 Telephony Modem User’s Guide...
- Page 19 Then gently rock the battery out of the bay. Note: Telephony Modems use a Lithium-Ion battery pack. Please recycle or dispose of the battery responsibly and in accordance with local ordinances. Touchstone TM722 Telephony Modem User’s Guide...
- Page 20 Risk of equipment damage Only qualified installation technicians should connect the Telephony Modem to house wiring. Incumbent telephone service must be physi- cally disconnected at the outside interface box before making any con- nections. Touchstone TM722 Telephony Modem User’s Guide...
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Page 21: Front Panel
US: indicates upstream connectivity. It may be red or green to indicate the connection speed. G DS: indicates downstream connectivity. It may be red or green to indicate the connection speed. H Power: indicates whether AC power is available to the unit. Touchstone TM722 Telephony Modem User’s Guide... - Page 22 D Ethernet connector (yellow): for use with a computer or home network LAN connection. USB connector (blue, if equipped): for use with a computer USB connection. Cable: connector for the coax cable. G Power: connector for the power cord. TM722G Touchstone TM722 Telephony Modem User’s Guide...
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Page 23: Mounting The Telephony Modem
Always position the Telephony Modem: • within reach of an AC outlet. The power cord must reach the outlet without stretching and without adding extension cords. • near a cable outlet (to avoid long cable runs). Touchstone TM722 Telephony Modem User’s Guide... - Page 24 • it will not fall to the floor if bumped or moved • the ventilation holes on the side of the unit are not blocked Proceed to Connecting the Telephony Modem. Touchstone TM722 Telephony Modem User’s Guide...
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Page 25: Connecting The Telephony Modem
Connect one end of the yellow Ethernet cable to the yellow port on the back of the Telephony Modem labeled “Ethernet 10/100,” (D) and the other end to the Ethernet port on a computer, hub, or broadband router. TM722S Touchstone TM722 Telephony Modem User’s Guide... - Page 26 Telephony Modem (A or B). Connect the other end to the telephone. Note: If you have a phone with two separate lines on a single RJ-14 cord, plug it into the port labeled “Tel 1/2”. Touchstone TM722 Telephony Modem User’s Guide...
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Page 27: Installation Instructions
Select the link for your operating system to read the installation instructions. • Installing USB Drivers on Windows 2000 • Installing USB Drivers on Windows XP • Installing USB Drivers on Windows Vista • Installing USB Drivers on Windows 7 Touchstone TM722 Telephony Modem User’s Guide... - Page 28 Plug the appropriate end of the USB cable into the Telephony Modem and the other end into the computer’s USB port. The following window appears, indicating that the PC has detected a new USB device: Touchstone TM722 Telephony Modem User’s Guide...
- Page 29 (there may be a short delay): Click the Next button. The wizard prompts you for the location of the drivers. Note: The dialog indicates that the wizard is looking for the ARRIS RNDIS (Remote Network Device Interface Specification) driver for the Telephony Modem.
- Page 30 Select “Search for a suitable driver for my device”, unless you want to use the second option to choose a specific driver, then click the Next button. The wizard displays a list of search options. Touchstone TM722 Telephony Modem User’s Guide...
- Page 31 Select “Specify a Location,” then choose the drive letter that corresponds to the CD drive from the menu. d. Click the Next button. You should now see the screen shown above. If not, contact your cable company for help. Touchstone TM722 Telephony Modem User’s Guide...
- Page 32 Ethernet Safety Started Installation Installation Drivers Configuration Usage Troubleshooting Glossary Click the Next button. The wizard installs the drivers, then displays a window indicating that the installation is complete. 9 Click the Finish button. Touchstone TM722 Telephony Modem User’s Guide...
- Page 33 Plug the appropriate end of the USB cable into the Telephony Modem and the other end into the computer’s USB port. The following window appears, indicating that the PC has detected a new USB device: Touchstone TM722 Telephony Modem User’s Guide...
- Page 34 CD, indicated by the drive letter preceding the file name. Click the Next button. The wizard begins searching for and installing the drivers, then displays a window indicating that the installation is complete. Click the Finish button. Touchstone TM722 Telephony Modem User’s Guide...
- Page 35 When running Vista in 64-bit mode, you must install an updated Vista USB 1.1 driver. Follow these steps to obtain and install the driver. Download the zipped Vista USB driver from the ARRIS website at the fol- lowing link: http://www.arrisi.com/support/usb/index.asp Unzip the files to a directory that can be referenced later (Step 8) during the...
- Page 36 Vista will not find the driver, and displays the following window. At the prompt, select I don’t have the disc. Show me other options. Select Browse my computer for driver software (advanced). Touchstone TM722 Telephony Modem User’s Guide...
- Page 37 Browse to the directory that you set up in step 2. Select Next. Once Vista finds the driver software in the directory specified in step 8, in- stallation is in progress as shown below. Touchstone TM722 Telephony Modem User’s Guide...
- Page 38 USB driver has been successfully installed. Select Close. 11 Once the installation is completed successfully, Vista displays an icon with the message “ARRIS TOUCHSTONE DEVICE, Device driver software installed successfully” at the bottom right corner of the screen. Touchstone TM722 Telephony Modem User’s Guide...
- Page 39 Proceed as if installing drivers on a new system. Note: All Windows operating systems older than Windows XP also require a “Cus- tom” or clean installation of Windows 7. Therefore, proceed as if installing drivers on a new system. Touchstone TM722 Telephony Modem User’s Guide...
- Page 40 Troubleshooting Glossary Removing USB Drivers You use a Remove utility to remove ARRIS USB drivers. The 64-bit version of Vista uses a special utility. All other versions of Windows use another single utility. Removing USB Drivers (all but 64-bit Vista) If you connect the Telephony Modem USB cable to your computer before inserting the ARRIS driver installation CD, Windows may install a “composite”...
- Page 41 Follow these steps to uninstall the 64-bit USB driver, if necessary. If you no longer have the USB driver, download the zipped Vista USB driver from the ARRIS website at the following link: http://www.arrisi.com/support/usb/index.asp If necessary, unzip the files to a directory that can be accessed for the unin- stallation.
- Page 42 Ethernet connection on your operating system. • TCP/IP Configuration for Windows 2000 • TCP/IP Configuration for Windows XP • TCP/IP Configuration for Windows Vista • TCP/IP Configuration for Windows 7 • TCP/IP Configuration for MacOS X Touchstone TM722 Telephony Modem User’s Guide...
- Page 43 Properties. Note: If your computer has more than one Ethernet card, you may have to select the appropriate Ethernet card in the Connect using: area of the Local Area Connection Properties window. Touchstone TM722 Telephony Modem User’s Guide...
- Page 44 Click OK to accept the new settings, and OK again to close the Configura- tion window. You may have to restart your computer in order for your computer to obtain a new IP address from the network. Touchstone TM722 Telephony Modem User’s Guide...
- Page 45 From the computer, select Start > Settings > Control Panel and double click on the Network Connections icon in the Control Panel. Click the Configuration tab in the Network window to display the list of Network Adapters. Touchstone TM722 Telephony Modem User’s Guide...
- Page 46 Click OK to accept the new settings, and OK again to close the Configura- tion window. You may have to restart your computer in order for your computer to obtain a new IP address from the network. Touchstone TM722 Telephony Modem User’s Guide...
- Page 47 Drivers Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows Vista Follow these steps to configure the Ethernet interface for use with Touchstone prod- ucts. Open the Vista Control Panel. Double-click Network and Sharing Center. Touchstone TM722 Telephony Modem User’s Guide...
- Page 48 Glossary Click Manage network connections. If prompted for a connection, choose Local Area Connection. Double-click the Local Area Connection to open the Status window: If Windows requests permission to continue, click Continue. Click Properties. Touchstone TM722 Telephony Modem User’s Guide...
- Page 49 Troubleshooting Glossary Double-click Internet Protocol Version 4 (TCP/IPv4). Select Obtain an IP address automatically and Obtain DNS server address automatically, unless instructed otherwise by your cable provider. Click OK to close the Properties windows. Touchstone TM722 Telephony Modem User’s Guide...
- Page 50 Drivers Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows 7 Follow these steps to configure the Ethernet interface for use with Touchstone prod- ucts. Open the Windows 7 Control Panel. Click Network and Internet. Touchstone TM722 Telephony Modem User’s Guide...
- Page 51 Getting Battery Ethernet Safety Started Installation Installation Drivers Configuration Usage Troubleshooting Glossary Click Network and Sharing Center. Click Local Area Connection to open the Status window. Touchstone TM722 Telephony Modem User’s Guide...
- Page 52 Select Obtain an IP address automatically and Obtain DNS server address automatically, unless instructed otherwise by your cable provider. Click OK to close the Properties windows and then click Close to back out of the remaining setup screens. Touchstone TM722 Telephony Modem User’s Guide...
- Page 53 Follow these steps to configure the Ethernet interface for use with Touchstone prod- ucts. Open System Preferences, either by choosing System Preferences from the Apple menu or by clicking the System Preferences icon in the dock. Touchstone TM722 Telephony Modem User’s Guide...
- Page 54 Getting Battery Ethernet Safety Started Installation Installation Drivers Configuration Usage Troubleshooting Glossary Click the Network icon. Touchstone TM722 Telephony Modem User’s Guide...
- Page 55 Choose Automatic from the Location drop-down menu, and Built-in Eth- ernet from the Show menu. Choose the TCP/IP tab, if necessary. Choose Using DHCP from the Configure IPv4 menu. If necessary, click the Renew DHCP Lease button. Close the System Properties application. Touchstone TM722 Telephony Modem User’s Guide...
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Page 56: Using The Telephony Modem
(touching), or there may be undesired voltage on the lines. If this pattern persists for more than 10 seconds, disconnect the telephone lines from the Tele- phony Modem, then call a wiring technician for assistance. Touchstone TM722 Telephony Modem User’s Guide... - Page 57 DS, US, and Link indicators in green regardless of the connec- tion speed. Note 2: If you have computers connected to both the USB and Ethernet ports, the Link indicator is green only if both connections are high-speed (USB 2.0 and 1000 BaseT Ethernet). Touchstone TM722 Telephony Modem User’s Guide...
- Page 58 The DS and US indicators flash yellow during startup, and turn green if the Telephony Modem establishes an ultra-high speed connection. The Link indicator may be yellow or green, as determined by the table on the previous page. Touchstone TM722 Telephony Modem User’s Guide...
- Page 59 If the Telephony Modem alternates flashing the Battery light and all other lights, the installed battery is incompatible with the Telephony Modem. Remove the battery and install one of the batteries described in Battery Installation and Replacement (TM722G Only). Touchstone TM722 Telephony Modem User’s Guide...
- Page 60 DS, US, and Link indicators in green regardless of the connection speed. Note 2: If you have computers connected to both the USB and Ethernet ports, the Link indicator is green only if both connections are high-speed (USB 2.0 and 1000 BaseT Ethernet). Touchstone TM722 Telephony Modem User’s Guide...
- Page 61 The DS and US indicators flash yellow during startup, and turn green if the Telephony Modem establishes an ultra-high speed connection. The Link indicator may be yellow or green, as determined by the table on the previous page. Touchstone TM722 Telephony Modem User’s Guide...
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Page 62: Cable Modem Start Up Sequence
If a battery is already installed in the Telephony Modem, remove it. Re-insert the battery into the Telephony Modem (see Battery Installation and Replacement (TM722G Only) for details). Reset Button Press the Reset button; the Power light should turn on immediately. Touchstone TM722 Telephony Modem User’s Guide... -
Page 63: Troubleshooting
Telephony Modem and CATV outlet, remove the splitters and connect the Telephony Modem directly to the out- let. Proceed to the Ethernet or USB solutions (next page) if necessary. Touchstone TM722 Telephony Modem User’s Guide... - Page 64 I have two computers connected to the Telephony Modem, but only one can get on the Internet. Check your cable company’s terms of service: they may allow only one com- puter to connect directly to the Telephony Modem. Touchstone TM722 Telephony Modem User’s Guide...
- Page 65 If a known good phone is used and you still don’t have dial tone, try a different phone cable. If a new phone and cable do not restore dial tone, call your service provider. Touchstone TM722 Telephony Modem User’s Guide...
- Page 66 Disconnect the USB cable from the computer and reconnect it. Restart the computer. Do the following to uninstall and the reinstall your USB drivers: a. Disconnect the USB cable to the Telephony Modem. b. Insert the Telephony Modem CD-ROM into your computer. Touchstone TM722 Telephony Modem User’s Guide...
- Page 67 Start the Remove utility on your CD-ROM. Follow the on-screen instruc- tions carefully. d. Reconnect the USB cable. e. Re-install the USB driver as shown in Installing USB Drivers on Your Replace the USB cable. Call your cable company for help. Touchstone TM722 Telephony Modem User’s Guide...
- Page 68 Dynamic Host Configuration Protocol. An IP protocol used to provide an IP address and location of services (such as DNS and TFTP) needed by a device connecting to the network. DHCP allows the cable company to configure your computer’s networking software for you. Touchstone TM722 Telephony Modem User’s Guide...
- Page 69 The type of connector used on coax cable. There are two common types of F-connector, slip-on and screw-on. Use coax with screw-on connectors for connecting your Telephony Modem. Gateway The device, usually a router, that connects devices on a given IP subnet to other IP subnets. Touchstone TM722 Telephony Modem User’s Guide...
- Page 70 Internet. The MAC address is printed on a label on the bottom of your Telephony Modem. Protocol A set of rules and formats that determines the communication behavior of network entities at a given layer. Touchstone TM722 Telephony Modem User’s Guide...
- Page 71 Transmission Control Protocol/Internet Protocol. The protocols used to facil- itate communications across one or more connected networks. TDMA Time Division Multiple Access. A method used by DOCSIS-compliant cable modems for sending upstream data with minimal interference. Touchstone TM722 Telephony Modem User’s Guide...
- Page 72 (Universal Serial Bus) An interface used for connecting a variety of acces- sories, such as keyboards, mice, printers, and communications devices (such as cable modems) to a single computer. Touchstone TM722 Telephony Modem User’s Guide...
- Page 73 ©2009-2010 ARRIS Group, Inc. All rights reserved All information contained in this document is subject to change without notice. ARRIS reserves the right to make changes to equipment design or program components, as progress in engineering, manufacturing methods, or other circumstances may warrant.