Warranty Period And Return Instructions; After Warranty Period; Piece Parts Availability; Replacement Parts Ordering - Motorola CDM Series Service Manual

Chapter 1: 1-2
2.1

Warranty Period and Return Instructions

The terms and conditions of warranty are defined fully in the Motorola Dealer or Distributor or
Reseller contract. These conditions may change from time to time, and the following subsections
are for guidance purposes only.
In instances where the product is covered under a "return for replacement" or "return for repair"
warranty, follow the steps outlined below before shipping the unit back to the appropriate Motorola
warranty depot:
1. Check the product to make sure it is correctly programmed or has not been subjected to
damage outside the terms of the warranty.
2. Contact Customer Resources to report the problem.
3. Fill out a Warranty Claim Form. (Forms are available from your Customer Resources
representative or authorized Motorola dealer.)
4. Ship the product(s) back in the original packaging (or otherwise securely packaged) to ensure
it is not damaged in transit. Enclose the Warranty Claim Form in the package.
2.2

After Warranty Period

Motorola continues to support its products in two ways after the Warranty period:
Motorola's Customer Care and Services Division (CCSD) (formerly AAD) offers a repair service
•
to both end-users and dealers at competitive prices.
CCSD supplies individual parts and modules that can be purchased by dealers who are
•
technically capable of performing fault analysis and repair.
2.3

Piece Parts Availability

Some replacement parts, spare parts, and/or product information can be ordered directly.
The part has a complete Motorola part number
assigned to it
The part does not have a part number
assigned to it
The part number is appended with an asterisk
A parts list is not included
2.4

Replacement Parts Ordering

When ordering replacement parts and information, be sure to specify the complete Motorola
identification number in your order. Direct all part orders to your local Customer Care and Services
Division (CCSD) office. Refer to the Appendix in the back of this manual for contact information.
6881091C63-A
If...
Warranty and Service Support
It means that...
The part can be ordered from Motorola's
Customer Care and Services Division.
The part is not normally available from
Motorola.
The part is serviceable only by a Motorola
Depot.
No user-serviceable parts are available for
that kit or assembly.