Warranty, Service Information, And Replacement Parts; Warranty; Warranty Period And Return Instructions; After Warranty Period - Motorola Mag One A8 DMR Basic Service Manual

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User manual (54 pages)

Table of Contents

Warranty, Service Information, and

Replacement Parts

Warranty

Motorola Solutions offers long term support for its products. This support includes full exchange and/or

repair of the product during the warranty period, and service/repair or spare parts support out of

warranty.

Any "return for exchange" or "return for repair" at an authorized Motorola Solutions service location

must be accompanied by a Warranty Claim Form. Warranty Claim Forms are obtained by contacting

an authorized Motorola Solutions service location.

Warranty Period and Return Instructions

The terms and conditions of warranty are defined fully in the Motorola Solutions Dealer or Distributor

or Reseller contract. These conditions may change from time to time and the following notes are for

guidance purposes only.

In instances where the product is covered under a "return for replacement" or "return for repair"

warranty, a check of the product should be performed prior to shipping the unit back to Motorola

Solutions. This is to ensure that the product has been correctly programmed or has not been subjected

to damage outside the terms of the warranty.

After Warranty Period

After the Warranty period, Motorola Solutions continues to support its products.

•

Motorola Solutions Managed Technical Services (MTS) offer a repair service to both end users and

dealers at competitive prices.

•

MTS supplies individual parts and modules that can be purchased by dealers who are technically

capable of performing fault analysis and repair.

Piece Parts

Some replacement parts, spare parts, and/or product information can be ordered directly.

If a complete Motorola Solutions part number is assigned to the part, it is available from Motorola

Solutions Managed Technical Services (MTS). If the part number is appended with an asterisk, the part

is serviceable by Motorola Solutions Depot only. If a parts list is not included, this generally means

that no user-serviceable parts are available for that kit or assembly. Some parts may have become

obsolete, and no longer available in the market due to cancellations by the supplier.

NOTE: Before operating or testing the unit, read

Warranty, Service Support, and Replacement Parts: Warranty B-2

All orders for parts or information should include the complete Motorola Solutions identification number.

All part orders should be directed to your local MTS office. Please refer to your latest price pages.

Technical Support

Technical support is available to assist the dealer or distributor in resolving any malfunction

encountered. Initial contact should be by telephone wherever possible.