How Users Obtain Support For The Cisco Ip Phone - Cisco 7961G Administration Manual

How Users Obtain Support for the Cisco IP Phone

Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE
OL-6966-01
Providing Information to Users Via a
Website
If you are a system administrator, you are likely the primary source of information
for Cisco IP Phone users in your network or company. It is important to provide
current and thorough information to end users.
Cisco recommends that you create a web page on your internal support site that
provides end users with important information about their Cisco IP Phones.
Consider including the following types of information on this site:
How Users Obtain Support for the Cisco IP Phone, page A-1
•
How Users Access the Online Help System on the Cisco IP Phone, page A-2
•
How Users Get Copies of Cisco IP Phone Manuals, page A-2
•
• How Users Subscribe to Services and Configure Phone Features, page A-3
How Users Access a Voice Messaging System, page A-4
•
How Users Configure Personal Directory, page A-4
•
To successfully use some of the features on the Cisco IP Phone (including speed
dial, services, and voice messaging system options), users must receive
information from you or from your network team or be able to contact you for
assistance. Make sure to provide end users with the names of people to contact for
assistance and with instructions for contacting those people.
A P P E N D I X
A
A-1