Notebook Recovery Process; Customer Service Centre - Acer TravelMate 4002LCi Training Manual

Notebook Training Manual for Acer TravelMate 4002LCi
3. If your notebook must be collected you will be advised of the courier pickup
details. Make a photocopy of the Repair Shipping form (Appendix E on page 35)
and fill out the details as provided by the Customer Service Centre. Attach this to
the outside of the box in which the notebook is packed and keep it ready for
courier pickup. Please ensure your notebook is ready for collection on the date
agreed.
4. If the unit is to be sent to Highpoint for a repair, make sure that you have a
backup of all your data. Highpoint DOES NOT guarantee that the data on your
hard disk will be intact after repairs.
Make sure that the unit is packed properly and attach a list of contents to it (for
example, AC Adaptor, extra battery, etc.).
Make sure it is ready for the courier to pick up at the agreed time.
Contact the Customer Service Centre to check the status of your repairs.

Notebook Recovery Process

IMPORTANT:
Your new Acer TravelMate 4002 notebook computer comes pre loaded with all
the software listed on page 7 of this manual. In the event you need to recover
your software to its original state please contact the Department's Customer
Service Centre on 9264 5555 (metropolitan) or 1800 012 828 (country).

Customer Service Centre

If you require assistance, please contact the Department's Customer Service Centre on:
Metropolitan:
Country:
Please retain the original box and packaging. This will be required if you need
to transport your notebook to and from the Highpoint Repair Centre.
Version 1.0
9264 5555
1800 012 828
2005
Department of Education and Training
Page 27 of 35