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Acer TravelMate 4020 Service Manual

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Acer TravelMate 4020 Series
Service Guide
Service guide files and updates are available
on the ACER/CSD web; for more information,
please refer to
http://csd.acer.com.tw
PRINTED IN TAIWAN

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Summary of Contents for Acer TravelMate 4020

  • Page 1 Acer TravelMate 4020 Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw PRINTED IN TAIWAN...

  • Page 2: Revision History

    Revision History Please refer to the table below for the updates made on TravelMate 4020 service guide. Date Chapter Updates...
  • Page 3 Copyright Copyright © 2005 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
  • Page 4 Conventions The following conventions are used in this manual: SCREEN MESSAGES NOTE WARNING CAUTION IMPORTANT Denotes actual messages that appear on screen. Gives bits and pieces of additional information related to the current topic. Alerts you to any damage that might result from doing or not doing specific actions.
  • Page 5 DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

  • Page 7: System Specifications

    System Specifications Features This computer was designed with the user in mind. Here are just a few of its many features: Performance ® Intel 915GM PCI Express chipset ® ® Intel Pentium M processor 725 (2MB L2 cache, 1.6 GHz, 400 MHz FSB) CPU Package is uFPGA 478 Package ®...
  • Page 8 MS-Sound Compatible Storage 60 GB ATA/100 hard disc drive Optical drive options: 8X DVD-Dual double-layer or DVD/CD-RW combo PC card 95 supported with one Type II PCI card bus no ZV support Communication 56Kbps V.92 with PTT approval 10/100M LAN on board WLAN 802.11b/g or 802.11 a/b/g dual-band tri-mode Wireless with Mini-PCI interface Built-in 2 Antenna (which has to be placed on the top of LCD on the sides of LCD latch)
  • Page 9 Battery 4-cell of Li-ion battery pack, (2200mAh,32W) 65W AC adaptor 19V 3.42A Weight (with battery) 3.0 kg (6.6 lbs.) Dimensions 364(W) x 279(D) x 33.9/38.9(H) mm (14.3 x 11 x 1.3/1.5 inches) Environment Temperature Operating: 5 Non-operating: -20 Humidity ( non-condensing) Operating: 20% ~ 80% RH Non-operating: 20% ~ 80% RH Chapter 1...

  • Page 10: Mainboard Placement

    Mainboard Placement Top View Chapter 1...

  • Page 11: Rear View

    Rear View Chapter 1...
  • Page 12 ITEM LCD Connector LED board connector Lid switch CN10 express card connector CN11 4 IN 1 connector CN13 Speaker connector MD board connector CN12 INT MIC connector Keyboard connector BT connector TP connector VGA RAM VGA RAM LAN transformer CN28 PCMCIA connector CN25 USB connector...

  • Page 13: Block Diagram

    Block Diagram 5VPCU 3V_ALWAYS CLOCK GEN 5V / 3.3V / 12V Page : 35 +12V ICS954201 Page : 2 3V_S5 3VSUS 5VSUS 2.5VSUS 1.8V / 0.9V +2.5V Page : 36 +1.8V DDR2-SODIMM1 Page:9~10 MVREF_DM SMDDR_VTERM DDR2-SODIMM2 Page:9~10 1.5V_S5 1.5V / 1.05V / 1.8V +1.5V Page : 37 AGP_VCC (+1.5V)

  • Page 14: Outlook View

    Outlook View A general introduction of ports allow you to connect peripheral devices, as you would with a desktop PC. Open View Item Item Display screen Microphone Keyboard Palmrest Click buttons (Left, center and right) Touchpad Status indicators Easy-launch buttons Buttons for launching frequently used programs. Power button Just for Starters...

  • Page 15: Front Panel

    Front Panel Icon Item Icon Item Icon Item Icon Icon Icon Item Icon Item Icon Item Icon Chapter 1 "Launch keys" on page 10 "Launch keys" on page 10 Description Item Item Description Speakers Left and right speakers deliver stereo audio Description output.

  • Page 16: Left View

    Left View Item Optical drive LED indicator Optical drive eject button Emergency eject hole NOTE: The positions of the AcerMedia indicator, eject button and emergency eject hole may differ depending on the optical drive module installed. Description Internal optical drive; accepts CDs or DVDs depending on the optical drive type.

  • Page 17: Right View

    Right View Icon Icon Icon Icon Icon Icon Item Item Icon Item Icon Item Chapter 1 Item Description Item Description Item PC Card slot eject Ejects the PC Card from the slot. button Item Note: PC Card slot Connects to one Type II CardBus PC Card. Note: Item Two USB 2.0 ports...
  • Page 18 Rear View Icon Icon Icon Item Icon Item Item Item Power jack Connects to an AC adapter. External display port Connects to a display device (e.g., external monitor, LCD projector). Security keylock Connects to a Kensington-compatible computer security lock. Description Description Description Description...

  • Page 19: Bottom View

    Bottom View Item Hard disk bay Battery release latch Battery bay Battery lock Cooling fan Memory compartment Chapter 1 Description Houses the computer's hard disk (secured with two screws). Unlatches the battery to remove the battery pack. Houses the computer's battery pack. Locks the battery in place.
  • Page 20 Indicators Your computer provides an array of three indicators located above the keyboard, in addition to four indicators positioned at the front of the palm rest area. These indicators show the status of the computer and its componetns. Icon Function The three indicators located above the keyboard provide the following status information: Icon Item...

  • Page 21: Easy-Launch Buttons

    Easy-launch buttons The build-in touchpad is a PS/2 compatible pointing device that senses movement on its surface. The cursor responds to your finger movements on the touchpad. In addition, the two click buttons provide the same functionality as a computer mouse, while the scroll key enables easy up and down scrolling in documents and web pages.

  • Page 22: Touchpad Basics

    Touchpad The build-in touchpad is a PS/2 compatible pointing device that senses movement on its surface. The cursor responds to your finger movements on the touchpad. In addition, the two click buttons provide the same functionality as a computer mouse, while the scroll key enables easy up and down scrolling in documents and web pages.

  • Page 23: Using The Keyboard

    Using the Keyboard The full-sized keyboard includes an embedded numeric keypad, separate cursor keys, two Windows keys and twelve function keys. Lock keys and embedded numeric keypad The keyboard has four lock keys which you can toggle on and off. The computer features three lock keys, each with its own status indicator light.

  • Page 24: Hot Keys

    Windows logo key Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu. It can also be used with other keys to provide a variety of functions: j + Windows icon + M (undoes the minimize all windows action) Application key This key has the same effect as clicking the right mouse button;...

  • Page 25: Special Keys

    Displays help on hot keys. Launches the eSetting in the Launches the ePowerManagement in the eManager set by the Acer Empowering Key “e” Puts the computer in Sleep mode. Switches display output between the display screen, external monitor (if connected) and both the display screen and external monitor.
  • Page 26 The Euro symbol Open a text editor or word processor. Either directly press the Euro symbol at the bottom-right of the keyboard, or hold Alt Gr and then press the Euro symbol at the upper-center of the keyboard. The US dollar sign Open a text editor or word processor.

  • Page 27: Using System Utilities

    Using System Utilities Acer eManager Innovative Acer eManagement software is designed for easy access to frequently used functions. At the press of Acer Empowering Key, the Acer eManager user interface appears, featuring four main settings -- Acer eSetting, Acer ePresentation, Acer ePowerManagement and Acer eRecovery.

  • Page 28: Launch Manager

    Launch Manager Launch Manager allows you to set the two launch keys located above the keyboard. You can access the Launch Manager by clicking on Start, All Programs, and then Launch Manager to start All Programs the application. Launch Manager Start Chapter 1...

  • Page 29: Hardware Specifications And Configurations

    Hardware Specifications and Configurations Processor Item CPU type CPU package CPU core voltage CPU I/O voltage System Board Major Chips Item System core logic Super I/O controller Audio controller Video controller Hard disk drive controller Keyboard controller IrDA controller DVI controller PCMCIA/ card reader / 1394 controller DDR-soDIMM controller...
  • Page 30 System Memory Item Memory controller Memory size DIMM socket number Supports memory size per slot Supports maximum memory size Supports DIMM type Supports DIMM Speed Supports DIMM voltage Memory module combinations LAN Interface Item Supports LAN protocol LAN connector type Wireless LAN LAN connector location Modem/Bluetooth Interface...

  • Page 31: Specification

    Specification PCI7411 Type II One type-II Right Side Specification KBC 97551 Standard keyboard w launch button embeded 88-89 keys Acer Fine Touch keyboard with 5-degree curve four cursor keys two Windows keys Hotkey controls embedded numberic keypad international language suppor...
  • Page 32 Battery Item Vendor & model name Battery Type Pack capacity Cell voltage Number of battery cell Pin 1 Pin 2 Pin 3 Pin 4 Pin 5 Pin 6 Pin 7 Pin 8 Pin 9 LCD :15.4" WXGA Item Vendor & model name N154I1-L09 Mechanical Specifications...
  • Page 33 LCD:15”XGA Item Vendor & model name B150XG02 Mechanical Specification LCD display 15” area (diagonal, inch) Display technology Resolution (1024*768) Supports 16.7 million colors Optical Specification Brightness keyboard control hotkey Contrast control Suspend/ Standby control Electrical Specification Supply voltage for LCD display Supply voltage for LCD backlight...

  • Page 34: Power Management

    AC Adapter Item Frequency variation range (Hz) Nominal voltages (Vrms) Inrush current Efficiency Output Ratings (CV mode) DC output voltage Noise + Ripple Output current Output Ratings (CC mode) DC output voltage Constant output Dynamic Output Characteristics Start-up time Hold up time Over Voltage Protection (OVP) Short circuit protection...
  • Page 35 Dimensions and Weight Item Deminsions Weight Environmental Requirements Item Temperature Operating Non-operating Humidity Operating Altitude Model Name MK4025GAS ,KA100A, 40GB Data Storage Physical Per drive, formatted 40.007GB Data Heads Number of Disks Logical Configuration Heads Cylinders 16,383 User Sectors/Track at zone 0 Logical Blocks (LBA) 78,140,160...
  • Page 36 Model Name MK4025GAS ,KA100A, 40GB Data Storage Physical Per drive, formatted 40.007GB Data Heads Number of Disks Logical Configuration Heads Cylinders 16,383 User Sectors/Track at zone 0 Logical Blocks (LBA) 78,140,160 Data Transfer Rate Max transfer rate to host 100MB/sec Seek Time TOSHIBA Pluto MK6025GAS...
  • Page 37 Track-to-track Average 12ms Maximum 22ms Nominal Power Requirements Logic +5V( Start 4.7watts Seeking 2.6watts Reading/Writing 2.3watts Idle 0.9watts Standby 0.25watts Sleep 0.1watts Other Rotational Speed 4,200rpm Average Latency 7.14ms Interface ATA-2/3/4/5/6 Buffer Dimensions/Weight: Height 0.37" (9.5mm) Width 2.75" (69.85mm) Depth 3.94"...
  • Page 38 Preventive Maintenance None MTTF (Power on hours) 300,000 Product Life 5 years or 20,000 power ON hours None None 300,000 300,000 5 years or 20,000 power 5 years or 20,000 power ON hours ON hours Chapter 1...

  • Page 39: System Utilities

    System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup.
  • Page 40 System BIOS Ver: S3A11 ATi 008.018M.039.000 VGA BIOS Ver: 1A20 KBC Ver: xxxxxxxxxxxxxxxxxxxxxx Serial Number Asset Tag Number: Product TravelMate 4600 Manufacturer Name: Acer xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx UUID: Help Select Item ↑ ↓ ← → Exit Select Menu Parameter CPU Type CPU Speed...
  • Page 41 Parameter Product Name Manufacturer Name UUID Chapter 2 Description This field will show product name. This field will show manufacturer name. This will be visible only when there is an internal LAN device present.
  • Page 42 Main Info. Main System Time: [02:19:31] System Date: [04/21/2004] System Memory: 624 KB Extended Memory: 522240 KB Video Memory 128 MB Quiet Boot: [Enabled] Power on Display: [Auto ] Network Boot: [Enabled] F12 Boot Menu: [Disabled] D2D Recovery : [Enabled] Processor Power Management: Help Select Item...
  • Page 43 Parameter F12 Boot Menu When this is selected, users can modify device boot priority by pressing F12 key during POST. When this is not selected, device boot priority will not be adjustable during POST. D2D Recovery Allow user to enable/disable the Disk-to-Disk recovery Processor Power Selects the Processor Power Management desired: Management...
  • Page 44 Advanced The Advanced screen contains parameters involving your hardware devices. It also provides advanced settings of the system. Info. Main Serial Port A Infrared Port : Parallel port: Mode: Internal Touchpad: Help Select Item ↑ ↓ ← → Exit Select Menu The table below describes the parameters in the screen.
  • Page 45 Parallel port Configure serial port B using options: [Disabled]: No configuration [Enabled]: User configuration [Auto]: BIOS or OS chooses configuration (OS Controlled) Displayedd when controlled by OS Mode Set the mode for the parallel port using options: Output only Bi-directional Internal TouchPad Configure touch pad [Both]: Enable both touch pad and PS/2...
  • Page 46 Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. Info. Main Supervisor Password Is: User Password Is: HDD Password Is: HDD Master ID: Set Supervisor Password Set User Passord Set HDD Password Password on boot Help Select Item ↑...

  • Page 47: Set Supervisor/User Password

    Parameter Set HDD Password Password on boot Set Supervisor/User Password If password on boot is required, the password must be set otherwise it cannot be enabled. The formats of the password are as follows: Length No more than 8 characters Characters 0-9,A-Z (not case sensitive) While these fields are highlighted and press “Enter”, a window similar to the following is shown: Enter New Password...
  • Page 48 User can now type password in field “Enter New Password”, and re-enter password in field “Confirm New Password” for verification. If the verification is OK: The password setting is complete after user presses enter. Setup Notice Changes have been saved. [ continue] If the current password entered does not match the actual current password: Setup Warning...
  • Page 49 Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the distette drive in module bay, the onboard hard disk drive and the CD-ROM in module bay and onboard LAN device. Info.
  • Page 50 Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use. Info. Main Advanced Exit Saving Changes Exit Dicarding Changes Load Setup Defaults Discard Changes Save Changes Help Select Item ↑ ↓ ← → Exit Select Menu The table below describes the parameters in this screen.

  • Page 51: Machine Disassembly And Replacement

    Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge Small Philips screw driver Philips screwdriver Plastic flat head screw driver Tweezers...

  • Page 52: General Information

    General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: Turn off the power to the system and all peripherals. Unplug the AC adapter and all power and signal cables from the system. Remove the battery pack.
  • Page 53 Screw Type M2.5*6 M2.5*6 M2.5*6 M2.5*3 M2.5*3 Chapter 3 Location Remove the IO bezel then you will see. Remove the heatsink cover then you will see. Remove the HDD cover then you will see. Detach the HDD module then you will see. Remove the battery then you will see.

  • Page 54: Disassembly Procedure Flowchart

    Disassembly Procedure Flowchart The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.
  • Page 55 Antenna set Screw List Item Description SCREW M2.0X3.0-I-NI- NYLOK SCREW I2.5*3M- BNIH(M2.5L3) SCREW M2.5*4L-BZN- NYLOK SCREW M2.0X5-I-NI- NYLOK SCREW MM25060IL69 SCREW M2.0*5- I(NI)(NYLOK) SCREW M2.0X2.5-I-NI- NYLOK SCREW I2*3M-NIHY (M2L3) SCREW M1.7*3.0-I (BK) SCREW I3*3.5M- NIH(M3L3.5) Chapter 3 LCD Module LCD Bezel *6 hinges *2 brackets LCD Cover...

  • Page 56: Removing The Battery Pack

    Removing the Battery Pack NOTE: This chapter is base on Aspire 1410 and Aspire 1680 to edit. Since they have the similar disassemble and reassemble procedures. Unlock the battery lock. Slide the battery latch as shown then remove the battery pack. Chapter 3...

  • Page 57: Removing The Hdd Module

    Removing the HDD Module/the memory and the Wireless LAN Card/the Thermal Module and the CPU/ODD and the LCD Module Removing the HDD Module Remove the two screws holding the HDD cover. Remove the HDD cover. Detach the HDD module then remove it. Removing the Memory and the Wireless LAN Card Remove the two screws that secure the RAM/Wireless cover.

  • Page 58: Removing The Thermal Module And Cpu

    Removing the Thermal Module and CPU Remove the two screws holding the IO bezel. Then remove the IO bezel. Remove the two screws that secure the heatsink cover. Remove the heatsink cover from the main unit. Disconnect the fan cable. Remove the four screws that secure the thermal module.

  • Page 59: Removing The Odd Module

    Removing the ODD Module Remove the three screws holding the middle cover. Detach the middle cover carefully. Turn over the keyboard as shown. Disconnect the keyboard cable from the main board then remove the keyboard. Remove the screw that fastens the ODD module. Turn over the notebook computer then detach the ODD module carefully.

  • Page 60: Removing The Lcd Module

    Removing the LCD Module Remove the three screws holding the keyboard cover. Open the LCD module as the picture shown then detach the keyboard cover from the main unit. Remove the two screws that secure the keyboard as shown. Turn over the keyboard as shown and disconnect the keyboard cable then remove the keyboard. Pull out the antenna set with a tweezers then take out the antenna set from the main unit.

  • Page 61: Disassembling The Main Unit

    Disassembling the Main Unit Separate the Main Unit Into the Upper and the Lower Case Assembly Remove the two screws holding the switch board. Remove the switch board. Disconnect the touchpad FFC from the main board. Disconnect the bluetooth cable. Remove the five screws that secure the upper case.

  • Page 62: Disassembling The Upper Case Assembly

    Disassembling the Upper Case Assembly Disconnect the touchpad board to touchpad FFC. Disconnect the touchpad board to main board FFC. Then detach the touchpad board to main board FFC from the touchpad board. Remove the three screws that secure the touchpad board. Remove the touchpad board from the upper case.

  • Page 63: Disassembling The Lower Case Assembly

    Disassembling the Lower Case Assembly Disconnect the MDC cable from the modem board. Detach the MDC cable from the main board. Remove the two screws holding the modem board. Remove the modem board from the lower case. Disconnect the speaker cable from the main board. Remove the two screws that secure the main board.
  • Page 64 13. Then remove another two screws holding the speaker set on the other side. 14. Then take out the speaker set from the lower case. Chapter 3...

  • Page 65: Disassembling The Lcd Module

    Disassembling the LCD Module Remove the four screw caps as shown. Remove the four screws holding the LCD bezel. Then detach the LCD bezel from the LCD module. Disconnect the inverter board then remove it. Remove the three screws holding the right hinge. Then remove the three screws that secure the left hinge.
  • Page 66 13. Remove the left bracket as the picture shows. 14. Tear off the tape fastening the LCD cable. 15. Tear off the the LCD cable fastening the LCD cable, then remove it.. Chapter 3...

  • Page 67: Disassembling The External Modules

    Disassembling the External Modules Disassembling the HDD Module Remove the two screws holding the HDD bracket on one side. Remove another two screws holding the HDD bracket on the other side. Then take the hard disc drive out from the HDD bracket. Disassembling the Optical Drive Module Remove the four screws as the picture shows.
  • Page 68 Chapter 3...

  • Page 69: Troubleshooting

    Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. Obtain the failing symptoms in as much detail as possible.

  • Page 70: System Check Procedures

    System Check Procedures External Diskette Drive Check Do the following to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is required. NOTE: Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause damage to the drive or cause the drive to fail.

  • Page 71: Memory Check

    Memory check Memory errors might stop system operations, show error messages on the screen, or hang the system. Boot from the diagnostics diskette and start the doagmpstotics program (please refer to main board. Go to the diagnostic memory in the test items. Press F2 in the test items.

  • Page 72: Touchpad Check

    This helps you identify first the problem is on recharging or discharging. From Hardware: Power off the computer. Remove the battery pack and measure the voltage between battery terminals 1(+) and 6(ground). See the following figure If the voltage is still less than 7.5 Vdc after recharging, replace the battery. To check the battery charge operation, use a discharged battery pack or a battery pack that has less than 50% of the total power remaining when installed in the computer.

  • Page 73: Power-On Self-Test Error Messages

    Power-on Self-Test Error Messages The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer.

  • Page 74: Index Of Error Messages

    Index of Error Messages Error Code List Error Codes <No error code> <No error code> Error Message List Error Messages Failure Fixed Disk Stuck Key Keyboard error Keyboard Controller Failed Keyboard locked - Unlock key switch Monitor type does not match CMOS - Run Setup Run “Load Default Settings” in BIOS Setup Utility. Shadow RAM Failed at offset: nnnn System RAM Failed at offset: nnnn Extended RAM Failed at offset: nnnn...
  • Page 75 Error Message List Error Messages Real time clock error Previous boot incomplete - Default configuration used Memory size found by POST differed from CMOS Diskette drive A error Incorrect Drive A type - run SETUP System cache error - Cache disabled CPU ID: DMA Test Failed Software NMI Failed...
  • Page 76 Error Message List No beep Error Messages No beep, power-on indicator turns off and LCD is blank. No beep, power-on indicator turns on and LCD is blank. No beep, power-on indicator turns on and LCD is blank. But you can see POST on an external CRT.

  • Page 77: Phoenix Bios Beep Codes

    Phoenix BIOS Beep Codes Code Chapter 4 Beeps Verify Real Mode Disable Non-Maskable Interrupt (NMI) Get CPU type Initialize system hardware Initialize chipset with initial POST values Set IN POST flag Initialize CPU registers Enable CPU cache Initialize caches to initial POST values Initialize I/O component Initialize the local bus IDE Initialize Power Management...
  • Page 78 Code Beeps Check video configuration against CMOS Initialize PCI bus and devices Initialize all video adapters in system QuietBoot start (optional) Shadow video BIOS ROM Display BIOS copyright notice Display CPU type and speed Initialize EISA board Test keyboard Set key click if enabled 2-2-3-1 Test for unexpected interrupts Initialize POST display service...
  • Page 79 Code Chapter 4 Beeps Determine number of ATA drives (optional) Initialize hard-disk controllers Initialize local-bus hard-disk controllers Jump to UserPatch2 Build MPTABLE for multi-processor boards Install CD ROM for boot Clear huge ES segment register Fixup Multi Processor table Search for option ROMs. One long, two short beeps on checksum failure.
  • Page 80 Code Beeps Initialize the chipset Initialize the bridge Initialize the CPU Initialize the system timer Initialize system I/O Check force recovery boot Checksum BIOS ROM Go to BIOS Set Huge Segment Initialize Multi Processor Initialize OEM special code Initialize PIC and DMA Initialize Memory type Initialize Memory size Shadow Boot Block...

  • Page 81: Index Of Symptom-To-Fru Error Message

    Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error LCD backlight doesn't work LCD is too dark LCD brightness cannot be adjusted LCD contrast cannot be adjusted Unreadable LCD screen Missing pels in characters Abnormal screen Wrong color displayed LCD has extra horizontal or vertical lines displayed.
  • Page 82 PCMCIA-Related Symptoms Symptom / Error System cannot detect the PC Card (PCMCIA) PCMCIA slot pin is damaged. Memory-Related Symptoms Symptom / Error Memory count (size) appears different from actual size. Speaker-Related Symptoms Symptom / Error In Windows, multimedia programs, no sound comes from the computer.

  • Page 83: Peripheral-Related Symptoms

    Power Management-Related Symptoms Symptom / Error System hangs intermittently. Peripheral-Related Symptoms Symptom / Error System configuration does not match the installed devices. External display does not work correctly. USB does not work correctly Print problems. Serial or parallel port device problems. Keyboard/Touchpad-Related Symptoms Symptom / Error Keyboard (one or more keys) does not work.

  • Page 84: Intermittent Problems

    Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: Run the advanced diagnostic test for the system board in loop mode at least 10 times.

  • Page 85: Undetermined Problems

    System Check” on page 65): Power-off the computer. Visually check them for damage. If any problems are found, replace the FRU. Remove or disconnect all of the following devices: Non-Acer devices Printer, mouse, and other external devices Battery pack Hard disk drive...
  • Page 86 Chapter 4...

  • Page 87: Jumper And Connector Locations

    Chapter 4 Jumper and Connector Locations Top View Chapter 4...
  • Page 88 Rear View ITEM LCD Connector LED board connector Lid switch CN10 express card connector CN11 4 IN 1 connector CN13 Speaker connector MD board connector CN12 INT MIC connector Keyboard connector DESCRIPTION ITEM CN14 CN15 CN16 CN17 CN18 CN21 CN24 CN30 CN31 DESCRIPTION...
  • Page 89 ITEM BT connector TP connector VGA RAM VGA RAM LAN transformer CN28 PCMCIA connector CN25 USB connector CN20 RJ45/RJ11 connector CN22 MINI PCI connector North Bridge VGA RAM BIOS ROM Chapter 5 DESCRIPTION ITEM CN36 CN34 CN35 CN33 CN32 CN26 CN23 CN19 DESCRIPTION...

  • Page 90: Rtc Jumper

    RTC Jumper Chapter 5...

  • Page 91: Fru (Field Replaceable Unit) List

    DIFFERENT part number code from those given in the FRU list of this printed Service Guide. You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

  • Page 92: Exploded Diagram

    Exploded Diagram Chapter 6...
  • Page 93 (PANASONIC 8 CELL) ZL1A BATTERY (SIMPLO 8 CELL) S.P. ZL1A MODEM BOARD ASSY S.P. ZA1 BLUETOOTH MODULE S/P (WITH BT ANTENNA) ZG1S 802.11b+g SPARE PART-Intel ZL1A LEB BOARD ASY S.P. Acer P/N AP.06501.005 AP.06503.006 AP.06506.001 BT.T5003.001 BT.T5005.001 BT.T5007.001 54.T50V7.001 54.T48V7.001 KI.CAX01.008 55.T50V7.001...
  • Page 94 DANISH (3 PIN) S/P-DANISH POWER CORD AF ZI5 POWER CORD S/ P-AF (3 PIN) MIDDEL COVER ZL1 KB LCD COVER- ERGO W/BUTTON - TM-NEW ASSY LIGHT GREEN SILVER Acer P/N 55.T50V7.002 50.T50V7.001 50.T50V7.002 27.A03V7.001 27.A03V7.003 27.T23V7.006 27.A03V7.002 27.A03V7.004 27.A03V7.005 27.A03V7.007 27.A03V7.008...
  • Page 95 ZL1A 3 IN 1DUMMY COVER ASSY S.P. ZL2 HDD COVER ASSY ZL1A HDD BRACKET ASSY S.P. ZL1A WIRELESS ANTENNA ASSY S.P. ZL1 COMBO (QSI SBW-242C) W/MB ASSY S.P. Acer P/N 60.TAHV7.001 60.TAHV7.002 42.T63V7.001 42.T66V7.001 42.T51V7.002 42.T63V7.004 33.T50V7.001 50.T50V7.003 KC.N0001.715 KC.N0001.725 KC.N0001.735...
  • Page 96 DVD DUAL BEZEL G ZL1 DVD DUAL BEZEL BASE ASSY W/P (GB) S/P DVD DUAL MODULE ZL6 DVD DAUL (L/ LITE-ON SOSW-833 O,SOSW-833) ASSY DL G BASE S.P. Acer P/N KO.02407.014 55.T50V7.003 42.T50V7.007 42.T50V7.008 6M.T50V7.002 KO.02406.008 55.T50V7.003 42.T50V7.007 42.T50V7.009 55.T50V7.003 42.T50V7.007...
  • Page 97 SEAGATE N2 (50) 80GB 4200RPM, ST9808210A TOSHIBA PROTEUS 80GB 5400RPM, MK8026GAX HGST MORAGA+ 60GB 5400RPM, HTS541060G9AT00 HGST MORAGA+ 80GB 5400RPM, HTS541080G9AT00 TOSHIBA PROTEUS 80GB 5400RPM, MK8026GAX Acer P/N KU.00804.012 55.T50V7.003 42.T50V7.007 42.T50V7.012 KH.04004.002 KH.04001.010 KH.06007.006 KH.06004.003 KH.06001.002 KH.08007.007 KH.08004.001 KH.08001.012 KH.06004.002 KH.06007.008 KH.08007.009...
  • Page 98 SWEDEN ASSY S.P. DARFON Sweden TM4500/TM4000/ ZL1A K/B EUGO- TM2300 KEYBOARD CZECH ASSY S.P. DARFON Czech TM4500/TM4000/ ZL1A K/B EUGO-HUNG TM2300 KEYBOARD ASSY S.P. DARFON Hungaian Acer P/N KB.T5007.001 KB.T5007.002 KB.T5007.003 KB.T5007.004 KB.T5007.005 KB.T5007.006 KB.T5007.007 KB.T5007.008 KB.T5007.009 KB.T5007.010 KB.T5007.011 KB.T5007.012 KB.T5007.013...
  • Page 99 ZL1A 15" LCD HINGE (L) ASSY S.P. ZL1A 15" LCD HINGE (R) ASSY S.P. ZL1A 15" LCD BEZEL ASSY S.P. ZL1A 14/15" LCD COVER TM ASSY S.P. NEW COLOR Acer P/N KB.T5007.018 KB.T5007.019 KB.T5007.020 KB.T5007.021 KB.T5007.022 KB.T5007.023 KB.T5007.024 KB.T5007.025 6M.T50V7.026 LK.1500D.003...
  • Page 100 LCD BEZEL W/ ZL1A 15" LCD BEZEL RUBBER PAD 15 IN. ASSY S.P. LCD PANEL W/LOGO ZL1A 14/15" LCD ANTENNA 14/15 IN.- COVER TM ASSY S.P. LIGHT GREEN SILVER NEW COLOR Acer P/N 6M.T63V7.011 LK.15005.008 19.T50V7.001 50.T50V7.004 33.T50V7.002 33.T50V7.003 60.T50V7.004 60.T50V7.102 6M.T50V7.028 LK.15006.006...
  • Page 101 HINGE 15.4 IN. - R LCD BEZEL W/ RUBBER PAD 15.4 IN. LCD PANEL W/LOGO ANTENNA 15.4 IN.- LIGHT GREEN SILVER Description Acer P/N ZL1A 15.4" LCD WXGA 6M.T50V7.029 (TM QDI) ASSY S.P. NEW COLOR ZL1A 15.4" LCD (QDI) LK.15409.001 PANEL ASSY S.P.
  • Page 102 LCD BEZEL W/ ZL1A 15.4" LCD BEZEL RUBBER PAD 15.4 IN. ASSY S.P. LCD PANEL W/LOGO ZL1A 15.4" LCD (TM) ANTENNA 15.4 IN.- COVER ASSY S.P. LIGHT GREEN SILVER NEW COLOR Acer P/N 6M.T63V7.013 LK.1540D.003 19.T50V7.001 50.T50V7.006 33.T50V7.004 33.T50V7.005 60.T50V7.006 60.T50V7.103 6M.T63V7.014 LK.15406.005...
  • Page 103 MEMORY DDR333 256MB SAMSUNG M470L3224FT0-CB3 MEMORY DDR333 256MB MICRON MT8VDDT3264HDG- 335C3 512MB Micron SO- DIMM DDR333 512MB MT8VDDT6464HDG- 335C1 (.11u), MEMORY DDR333 512MB SAMSUNG M470L6524BT0-CB3 Acer P/N 6M.T63V7.015 LK.15404.003 19.T50V7.001 50.T50V7.006 33.T50V7.004 33.T50V7.005 60.T50V7.006 60.T50V7.103 LB.TAH06.001 KN.25602.012 KN.25604.016 KN.2560B.008 KN.25604.009 KN.51204.013...
  • Page 104 ASSY S.P. 2nd HDD BRACKET ZL1 2ND BRACKET ASSY S.P. SCREW M2.0X3.0-I-NI- ET2S SCREW NYLOK MM2.0X3.0 SPARE PART SCREW I2.5*3M- ZG1S I2.5*3M- BNIH(M2.5L3) BNIH(M2.5L3) S/P Acer P/N KN.5120H.001 KN.1GB09.002 23.T50V7.001 60.T63V7.003 34.T63V7.001 34.T63V7.001 34.T63V7.002 40.TAHV7.001 47.T50V7.002 47.T50V7.003 47.T50V7.004 60.T50V7.008 60.T50V7.009 42.T50V7.015...
  • Page 105 SCREW MM25060IL69 SCREW M2.0*5- I(NI)(NYLOK) SCREW M2.0X2.5-I-NI- NYLOK SCREW I2*3M-NIHY (M2L3) SCREW M1.7*3.0-I (BK) SCREW I3*3.5M- NIH(M3L3.5) Description Acer P/N ET2S SCREW 86.A03V7.006 MM2.5X4.0 SPARE PART ZI1S SCREW M2.0X5-I- 86.T23V7.006 NI-NYLOK S/P DT1 SCREW 86.A08V7.004 MM25060IL69 SPARE PART ZI1S SCREW 86.T23V7.010...
  • Page 106 Chapter 6...

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