School Holidays; Interstate And International Warranties; Direct To Acer; Service - Acer TravelMate 4002LCi Training Manual

Notebook Training Manual for Acer TravelMate 4002LCi
Whether you are in the metro area or the country, you will need to ensure the
notebook is left with the Registrar at the school if you are unable to be present
when the service technician or courier arrives.
When a notebook is collected from your residence, you must be present for
the courier at the agreed collection and delivery times, otherwise you will be
responsible for the courier cost of an unsuccessful pickup or delivery.
You must call the Department's Customer Service Centre to initiate any
warranty or insurance repair work. Work carried out by third parties may void
warranty.
S c h o o l h o l i d a y s
Warranty processes are in place for school holidays. You will need to contact the
Customer Service Centre and advise which of the following options is most convenient:
Metropolitan
§
Drop your notebook to the
District Office for on-site

service.

§
Arrange for your notebook to
be collected from your home to
be serviced at an Acer
Authorised Repair Centre.
§
Take the notebook directly to
an Acer Authorised Repair
Centre.
I n t e r s t a t e a n d i n t e r n a t i o n a l w a r r a n t i e s
If you are travelling interstate, your notebook is covered by Acer's Australia-wide
warranty service. Please contact the nearest Acer Office.
If you are travelling internationally, your notebook will be covered by Acer's international
warranty service. Please obtain a letter of warranty from Acer's Perth office.
D i r e c t t o A c e r
You can take your notebook to an Acer Authorised Service Centre directly if this is more
convenient. Turnaround on such work is two hours.
The Acer Authorised Service Centre in Western Australia is at:
Highpoint Australia
Highpoint Repair Centre
8 Gibberd Road
Balcatta WA 6021
Service
If you need hardware support for your Acer notebook:
1. First call the Department's Customer Service Centre on 9264 5555
(metropolitan) or 1800 012 828 (country).
2. Use the original box and packaging to transport your notebook to and from the
Highpoint Repair Centre.
Version 1.0
Department of Education and Training
Country
§
Drop your notebook to the
District Office to be collected
and to be serviced at an Acer
Authorised Repair Centre.
§
Arrange for your notebook to
be collected from your home to
be serviced at an Acer
Authorised Repair Centre.
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