Troubleshooting; Specification - Mercury Owner's Manual

If you have trouble with your scooter, you can inspect the following before taking your scooter to the dealer:
If you cannot solve the problem, contact your dealer for assistance.
Problem
Scooter will not switch on
Scooter will switch on but
will not run
Scooter appears slow
The seat moves whilst in
use
The tiller appears loose
Involuntary horn sounds
Model Reference
Dimension
(L x W x H)
Total Weight
Without battery
Propulsion motor
Battery
Charger
Front Tyre
Rear Tyre
Brake System
Driving System
Mercury Prism Electric Scooter

8. TROUBLESHOOTING

Symptom
Batteries not connected
Rear and front sections not
connected
Circuit breaker has tripped
Flat batteries
Charger plugged in
Motor in freewheel mode
Flat batteries
Speed setting slow
Seat not locked in position
Tiller adjustment knob loose
There is a fault on the scooter

9. SPECIFICATION

Prism 3-wheel
950 x 470 x 870mm
37½ x 18½" x 34¼ "
42.3kg / 93lb
32.5kg / 71.5lb
270W / 0.36hp
12V 12Ah x 2
24V 2A
200 x 50 solid
200 x 50 solid
Electromagnetic brake
Direct rear-wheel drive
(with differential)
Remedy
Check batteries are connected
Check connection on front-to-rear
loom
Push circuit breaker button to restart
Check battery power
Unplug charger
Re-engage the freewheel lever
Check battery power and / or recharge
Check the speed dial is not set at low
Slowly rotate the seat until it drops in
to place and is secure
Tighten the tiller adjustment knob
Ensure the wigwag paddle is released
and switch the scooter on and off
Recharge batteries
Model Reference
Control Method
Top Speed (Forward)
Reverse
Climbing angle
Cruising range (see
note)
Min. turning radius
Ground clearance
Kerb climbing ability
Obstacle climbing ability 25mm / 1"
Max. load weight
(including goods)
Page 22 of 28
Prism 3 (continued)
Wigwag paddle
6.4kph / 4.0mph
4.0kph / 2.5mph
6° - 8°
16km / 10 miles
858mm / 33¾"
44mm / 1¾"
25mm / 1"
115kg / 18 stone
Owner's Handbook (Part Code: Z40949)