Troubleshooting - Siemens ADSL C-110 Quick Start Manual

Trouble shooting
If the solution proposed in this section does not resolve your problem, contact your network
administrator or technical support.
No LEDs come on when the modem is on
1. Check the connection between the power supply unit and the SIEMENS ADSL C-110.
2. Check that the mains socket and power supply unit are operating correctly.
The LAN LED does not come on
1. Check the Ethernet connection between your PC and the SIEMENS ADSL C-110.
2. Make sure that the cable being used is the one supplied, or that it is suitable (UTP5),
and that it is not too long (100 cm).
3. Check that the Ethernet network card being used is operating correctly.
4. Check that the Ethernet network card has been enabled and that it is functioning
correctly by using the checking tools in the operating system (for example, for
Windows, via My Computer/Properties).
5. Read the FAQs in the instructions on the self-installer CD in the section "Ethernet
modem connection problems" and "Computer and ADSL modem".
The USB LED does not come on
1. Check the USB connection between your PC and the ADSL modem.
2. Make sure that the cable being used is the one supplied, or that it is suitable (A-to-B),
and that it is not too long (100 cm).
3. Check that the USB port being used is operating correctly.
4. Check that the USB port has been enabled and that it is functioning correctly by using
the checking tools in the operating system (for example, for Windows, via My
Computer/Properties) and BIOS.
5. Read the FAQs in the instructions on the self-installer CD in the section "USB modem
connection problems" and "Computer and ADSL modem".
The DSL LNK LED is flashing
1. Make sure that the ADSL line has been activated.
2. Make sure you have connected the telephone cable as illustrated in the section
"Installation and connection". If the problem persists, contact technical support.
Cannot connect to the Internet
1. Check that the ADSL link LED is on. If it is not, the ADSL line is not active.
2. If using the Ethernet card, check that the LAN link LED is on. If it is not, check the LAN
or USB connection between the PC and the ADSL modem.
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