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Appendix
Appendix
Troubleshooting
This section describes common problems and their solution. Any problems can be iden-
tified from the different LED displays. If you cannot solve the connection problem after
checking the LED displays, consult of the following table. Further information is availa-
ble on the Internet at http://www.gigaset.com/customercare.
This user guide is based on the software release 2.3.
Make sure the firmware on your device is up-to-date. The latest version can be found on
the Internet on the product page www.gigaset.com/gigasetsx763wlandsl
Symptom
Device version unknown
(Annex A or B).
Power LED does not light
up.
ADSL LED flashes
The ADSL LED does not light
up after synchronisation.
164
Possible cause and solutions
You will find this information on the underside of the
device.
No power supply.
ì
Check whether the mains adapter is connected to
the Gigaset SX763 WLAN dsl and a power outlet.
ì
Check whether the power outlet and the mains
adapter are working properly. If the mains adapter
is not working properly, contact our customer serv-
ice unit (see Quick Start Guide).
ì
If your Gigaset SX763 WLAN dsl has an On button
at the rear: Check whether the device is plugged in.
ì
Wait until the integrated DSL modem has com-
pleted its synchronisation. This procedure can take
up to 10 minutes.
ì
The LED will also flash (at regular intervals) if no
DSL cable is attached.
ì
Check the DSL cable. Check that the DSL cable is
properly connected to the DSL port and the splitter.
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