Vermont Castings Resolute Acclaim 2490 Homeowner's Installation And Operating Manual page 31

Warranty
limited 3 year Warranty
Vermont Castings Group warrants that this woodburning stove will be free
of defects in material and workmanship for a period of three years from
the date you receive it, except that the catalyst, thermostat assembly,
handles, glass door panels, cement, and gasketing shall be warranted
as described below.
Vermont Castings Group will repair or replace, at its option, any part found
to be defective upon inspection by a Vermont Castings, Authorized Dealer.
The customer must return the defective part or the stove, with shipping
prepaid, to the Authorized Dealer or pay for any Authorized Dealer in-home
travel fees or service charges for in-home repair work. It is the dealer's
option whether the repair work will be done in the customer's home or in
the dealer's shop. If, upon inspection, the damage is found to be the fault
of the manufacturer, repairs will be authorized at no charge to the customer
for parts and/or labor.
Any woodburning stove or part thereof that is repaired or replaced during
the limited warranty period will be warranted under the terms of the limited
warranty for a period not to exceed the remaining term of the original limited
warranty or six (6) months, whichever is longer.
limited 1 year Warranty
The following parts of the woodburning stove are warranted to be free
of defects in material and workmanship for a period of one year from the
date you receive it: The thermostat assembly, handles, glass door panels,
cement, and gasketing. Any of these items found to be defective will be
repaired or replaced at no charge, upon the return of the part with postage
prepaid to a Vermont Castings Authorized Dealer.
Any part repaired or replaced during the limited warranty period will be
warranted under the terms of the limited warranty for a period not to ex-
ceed the remaining term of the original limited warranty or six (6) months,
whichever is longer.
limited catalyst Warranty
The catalyst will be warranted for a six year period as follows: If the original
catalyst or a replacement catalyst proves defective or ceases to maintain
70% of its particulate emission reduction activity (as measured by an
approved testing procedure) within 24 months from the date the stove is
received, the catalyst itself will be replaced free.
From 25 - 72 months a pro-rated credit will be allowed against a replace-
ment catalyst and the cost of labor necessary for its installation at the
time of replacement.
For stove purchases made after June 30, 1990, a third year
(25 - 36 months) of no charge replacement will be made when combus-
tor failure is due to thermal degradation of the substrate (crumbling of
ceramic material). The customer must pay for any in-home travel fees,
service charges, or transportation costs for returning the stove to the
Authorized Dealer.
Amount of Time
Since Purchase
0 - 24 months
25 - 36 months
37 - 48 months
49 - 60 months
61 - 72 months
Any replacement catalyst will be warranted under the terms of the catalyst
warranty for the remaining term of the original warranty. The purchaser
must provide the following information in order to receive a replacement
catalyst under the terms of this limited warranty:
1. Name, address and telephone number.
2. Proof of original purchase date.
3. Date of failure of catalyst.
4. Any relevant information or circumstances regarding determination
of failure.
5. In addition, the owner must return the failed catalyst.
2000893
Credit Towards
Replacement Cost
100%
50 %
30%
20%
10%
Resolute
exclusions & limitations
1. This warranty is transferable; however, proof of original retail purchase
is required.
2. This warranty does not cover misuse of the stove. Misuse includes
overfiring which will result if the stove is used in such a manner as to
cause one or more of the plates to glow red. Overfiring can be identified
later by warped plates and areas where the paint pigment has burned
off. Overfiring in enamel fireplaces is identified by bubbling, cracking,
chipping and discoloration of the porcelain enamel finish. Vermont
Castings Group offers no warranty on chipping of enamel surfaces.
Inspect your woodburning stove prior to accepting it for any damage
to the enamel.
3. This warranty does not cover misuse of the stove as described in the
Owner's Guide, nor does it cover an stove which has been modified
unless authorized by a Vermont Castings Group representative in
writing. This warranty does not cover damage to the stove caused
by burning salt saturated wood, chemically treated wood, or any fuel
not recommended in the Owner's Guide.
4. This warranty does not cover a stove repaired by someone other than
a Vermont Castings Authorized Dealer.
5. Damage to the unit while in transit is not covered by this warranty but
is subject to a claim against the common carrier. Contact Vermont
CastingsAuthorized Dealer from whom you purchased your stove or
Vermont Castings Group if the purchase was direct. (Do not operate
the stove as this may negate the ability to process the claim with the
carrier.)
6. Claims are not valid where the installation does not conform to local
building and fire codes or, in their absence, to the recommendations
in our Owner's Guide.
7. The salt air environment of coastal areas, or a high-humidity environ-
ment, can be corrosive to the porcelain enamel finish. These condi-
tions can cause rusting of the cast iron beneath the porcelain enamel
finish, which will cause the porcelain enamel finish to flake off. This
warranty does not cover damage caused by a salt air or high-humidity
environment.
8. Vermont Castings Group shall have no obligation to enhance or update
any unit once manufactured.
IN NO EVENT SHALL Vermont Castings Group BE LIABLE FOR INCI-
DENTAL AND CONSEQUENTIAL DAMAGES. ALL IMPLIED WARRAN-
TIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS, ARE LIMITED TO THE DURATION OF THIS WRITTEN
WARRANTY. THIS WARRANTY SUPERCEDES ALL OTHER ORAL OR
WRITTEN WARRANTIES.
Some states do not allow the exclusion or limitations of incidential and
consequential damages or limitations on how long an implied warranty
lasts, so the above limitations may not apply to you. This warranty gives
you specific rights and you may have other rights which vary from state
to state.
how to obtain Service
If a defect is noted within the warranty period, the customer should contact
a Vermont Castings Authorized Dealer or Vermont Castings Group if the
purchase was direct with the following information:
1. Name, address, and telephone number of the purchaser.
2. Date of purchase.
3. Serial number from the label on the back.
4. Nature of the defect or damage.
5. Any relevant information or circumstances, e.g., installation, mode
of operation when defect was noted.
A warranty claim will then start in process. Vermont Castings Group
reserves the right to withhold final approval of a warranty claim pending a
visual inspection of the defect by authorized representatives.
® Acclaim Woodburning Stove
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