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WARNING: Turn off heater and let cool before servicing. Only a
qualified service person should service and repair heater.
CAUTION: Never use a wire, needle or similar object to clean
pilot. This can damage pilot unit.
Note: All troubleshooting items are listed in order of operation.
OBSERVED PROBLEM
When ignitor button is pressed,
there is no spark at pilot
When ignitor button is pressed,
there is spark at pilot but no
ignition
Burner does not light after
pilot is lit
18
TROUBLESHOOTING
POSSIBLE CAUSE
1. Ignitor electrode not con-
nected to ignitor cable
2. Ignitor cable pinched or
wet
3. Piezo ignitor nut is loose
4. Broken ignitor cable
5. Bad piezo ignitor
6. Ignitor electrode broken
7. Ignitor electrode positioned
wrong
1. Gas supply turned off or
equipment shutoff valve
closed
2. Gas control knob not in
PILOT position
3. Gas control knob not
pressed in while in PILOT
position
4. Air in gas lines when in-
stalled
5. Depleted gas supply (pro-
pane/LP models only)
6. Pilot is clogged
7. Gas regulator setting is not
correct
1. Burner orifice clogged
2. Inlet gas pressure is too
low
3. Thermopile leads discon-
nected or improperly con-
nected
4. Thermopile is defective
www.SuperiorFireplaces.US.com
REMEDY
1. Reconnect ignitor cable
2. Free ignitor cable if pinched
by any metal or tubing.
Keep ignitor cable dry
3. Tighten nut holding piezo ig-
nitor. Nut is located behind
the mounting bracket
4. Replace ignitor cable
5. Replace piezo ignitor
6. Replace pilot assembly
7. Tighten electrode. Replace
if necessary
1. Turn on gas supply or open
equipment shutoff valve
2. Turn gas control knob to
PILOT position
3. Press in gas control knob
while in PILOT position
4. Continue holding down
control knob. Repeat ignit-
ing operation until air is
removed
5. Contact local propane/LP
gas company
6. Clean pilot (see Cleaning
and Maintenance, page 14)
or replace pilot assembly
7. Replace gas regulator
1. Clean burner (see Cleaning
and Maintenance, page 14)
or replace burner orifice
2. Contact local propane/LP or
natural gas company
3. Reconnect leads to TP &
TPTH terminals on control
valve
4. Replace thermopile
127042-01A
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