Troubleshooting; Stream Statistics; Current Access Point - Cisco 9971 Deployment Manual

Unified ip phone wireless lan deployment guide

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Troubleshooting

The Cisco Unified IP Phone 9971 provides call statistic information, where MOS, jitter and packet counters are displayed.

DSCP for transmit and receive paths are also displayed, which can help to ensure that packets are being placed into the correct

queues upstream and downstream.

Browse to the phone's web interface (http://x.x.x.x) and select "Stream Statistics" to view this information.

This information is also available locally on the phone under the Applications Button > Administrator Settings > Status >

Call Statistics.

For more information, see the "Troubleshooting the Cisco Unified IP Phone 9971" chapter in the Cisco Unified IP Phone 9971

Administration Guide at this URL:

http://www.cisco.com/en/US/product/phones/ps10453/prod_maintenance_guides_list.html

The Cisco Unified IP Phone 9971 will only show the current access point (no neighbor list). To view go to the Applications

Button > Administrator Settings > Status > Current Access Point.

The Cisco Unified IP Phone 9971 is constantly scanning regardless of current signal or call state to discover new access points.

Cisco Unified IP Phone 9971 Wireless LAN Deployment Guide

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