Wlan Connection Troubleshooting; View Wi-Fi Status And Messages - Cisco 6861 Deployment Manual

WLAN Connection Troubleshooting

When you encounter a Wi-Fi problem, we suggest that you check the connected AP status, the AP configuration, the Wi-
Fi signal strength, and the Wi-Fi messages on the phone. If no issue is detected on the AP and Wi-Fi environment, turn
Wi-Fi off and then turn it on again on the phone screen. This could help to recover the Wi-Fi connection. If the problem is
still not resolved, report PRT on the phone screen menu or on the phone web page.
You can get the information needed for troubleshooting the WLAN issues by the following means:
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View Wi-Fi status and message on the phone screen
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Capture packets
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Report PRT on the phone or on the phone web page

View Wi-Fi Status and Messages

You can view the Wi-Fi connection status and Wi-Fi messages on the phone screen. When the phone is connected to a
wireless network, the Wi-Fi signal strength is displayed on the top-right corner of the phone home screen.
You can see the SSID of the connected AP on the Network configuration menu.
On the Wi-Fi configuration menu and its submenus, you can view more details of the connected wireless network.
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Wi-Fi type: Shows the Wi-Fi connection type
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Wi-Fi profile: Contains the connected or saved Wi-Fi profiles
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Wi-Fi status: Shows the connected SSID, the Wi-Fi signal strength, and the MAC address of the AP
To view Wi-Fi messages, go to Applications > Status > Wi-Fi messages.
Wi-Fi messages display the real-time status of Wi-Fi connection. You can use these messages to monitor and troubleshoot
Wi-Fi connection issues.
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Details: Extends the selected message to see the full message
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Clear: Clears all the messages
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Back: Returns to the upper level menu
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Cisco IP Phone 6861 Multiplatform Phones Wireless LAN Deployment Guide