Toshiba TRST-A10 SERIES Maintenance Manual
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Toshiba TRST-A10 SERIES Maintenance Manual

Remote receipt printer
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See also: Owner's Manual , User Manual
TOSHIBA REMOTE RECEIPT PRINTER
TRST-A10 SERIES
Maintenance Manual
Original
Nov., 2007
(Revised
Jun., 2008)
Document No. EO18-13005
PRINTED IN JAPAN

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Summary of Contents for Toshiba TRST-A10 SERIES

  • Page 1 TOSHIBA REMOTE RECEIPT PRINTER TRST-A10 SERIES Maintenance Manual Document No. EO18-13005 Original Nov., 2007 (Revised Jun., 2008) PRINTED IN JAPAN...
  • Page 2 WARNING! Follow all manual instructions. Failure to do so could create safety hazards such as fire or electrocution. NOTES: 1. Manual instructions must be followed when installing option kits or adding cables to avoid system failures and to insure proper performance and operation. 2.

  • Page 3: Table Of Contents

    EO18-13005 TABLE OF CONTENTS Page 1. UNPACING ---------------------------------------------------------------------------------------------1- 1 PROCEDURE --------------------------------------------------------------------------------------------- 1- 1 CHECKS ---------------------------------------------------------------------------------------------------- 1- 1 POWER CORD ------------------------------------------------------------------------------------------- 1- 2 2. INSTALLATION PROCEDURE -------------------------------------------------------------------2- 1 CONNECTING THE TRST-A10 TO THE POS TERMINAL ----------------------------------- 2- 1 CONNECTING THE DRAWER ----------------------------------------------------------------------- 2- 3 3.
  • Page 4 IPL FIRMWERE DOWNLOAD PROCEDURE ---------------------------------------------------- 9- 4 CONFIRMATION OF SETTING ---------------------------------------------------------------------- 9- 4 CAUTION! 1. This manual may not be copied in whole or in part without prior written permission of TOSHIBA TEC. 2. The contents of this manual may be changed without notification.

  • Page 5: Unpacing

    1. UNPACKING EO18-13005 1.1 PROCEDURE UNPACKING PROCEDURE Open the Carton. Take out the TRST-A10 printer and remove the styrofoam. Take both the TRST-A10 Quick Reference manual and TRST-A1X Safety manual out of the bottom of the carton. Place the TRST-A10 printer on a level surface. Polyfoam Printer TRST-A1X Safety Manual...

  • Page 6: Power Cord

    1. UNPACKING EO18-13005 1.3 POWER CORD POWER CORD As the power cord is not supplied with this printer, locally purchase the power cord which meets the following standard. For USA and Canada: Power Supply Cord – UL and CSA approved, type SVT, 18/3AWG, rated min. 125V, 10A Attached Plug and Appliance Coupler –...

  • Page 7: Installation Procedure

    2. INSTALLATION PROCEDURE EO18-13005 2.1 CONECTING THE TRST-A10 TO THE POS TERMINAL INSTALLATION PROCEDURE WARNING! 1. Turn the POS terminal OFF before connecting the TRST-A10 printer. 2. Plug the TRST-A10 power cord into the AC outlet on the wall for power supply. Do not obtain the AC power from the AC outlet of the POS terminal such as ST-A10, ST-7000, etc., because the rush current at the TRST-A10 power on may exceed the rating of the power switch of the POS terminal.
  • Page 8 • Parallel interface: Secure the connector with the locking tabs. [Serial Interface Connector] [USB Interface Connector] [Parallel Interface Connector] Connect the interface cable to the TOSHIBA POS terminal or Personal Computer, and then plug in the power cord to the AC outlet. POS Terminal Interface Cable...

  • Page 9: Connecting The Drawer

    2. INSTALLATION PROCEDURE EO18-13005 2.2 CONNECTING THE DRAWER CONNECTING THE DRAWER WARNING! 1. The solenoid included in the drawer to be connected should have the minimum of 36 ohm resistance. Under-specified solenoid may cause a machine failure. 2. The output current of the drawer should not exceed 0.8A, as there is a risk of a machine failure.

  • Page 10: Disassembly And Reassembly

    3. DISASSEMBLY AND REASSEMBLY EO18-13005 3.1 MAINTENANCE TOOLS DISASSEMBLY AND REASSEMBLY WARNING! 1. Disconnect the power cord before disassembling the printer. 2. The print head becomes very hot while printing. Never touch the print head to avoid getting burned. CAUTION! 1.

  • Page 11: Disassembling The Main Body

    3. DISASSEMBLY AND REASSEMBLY EO18-13005 3.2 DISASSEMBLING THE MAIN BODY DISASSEMBLING THE MAIN BODY CAUTION! Care must be taken not to touch the print head element when removing the printer cover SA. 3.2.1 Removing the Receipt Cover Move the Receipt Cover into the open position by holding the handle edges and lifting upwards.

  • Page 12: Removing The Cover Top

    3. DISASSEMBLY AND REASSEMBLY EO18-13005 3.2 DISASSEMBLING THE MAIN BODY Removing 3.2.2 the Cover Top Unscrew the M3x8 double-sems screw which secures the Cover Top. NOTE: When removing the screw, be careful not to touch the print head elements with the screwdriver.

  • Page 13: Removing The Interface Card

    3. DISASSEMBLY AND REASSEMBLY EO18-13005 3.2 DISASSEMBLING THE MAIN BODY Interface 3.2.3 Card Removing Remove the 2 screws which secure the Interface card to the Cover Bottom. Cover Bottom 3x6 s-tite screw Interface card 3x8-tite screw Use a small flat object (for example: tweezers or metal ruler) to lift the Interface Card out from the Cover Bottom.

  • Page 14: Removing The Pcb

    3. DISASSEMBLY AND REASSEMBLY EO18-13005 3.2 DISASSEMBLING THE MAIN BODY 3.2.4 the PCB Removing CAUTION! This step is only possible after completion of section 3.2.3. Do not attempt to remove Main PCB Cage before removing Interface Card. Doing so may cause serious damage to both the Main PCB and interface card.

  • Page 15: Removing The Print Block

    3. DISASSEMBLY AND REASSEMBLY EO18-13005 3.2 DISASSEMBLING THE MAIN BODY Disconnect the five connectors A to E from the Main PCB. The PCB cage can then be removed from the Print Block. Remove the four 3x6 s-tite screws, then remove the Main PCB from the PCB Cage. 3x6 s-tite screw Main PCB 3x6 s-tite screw...
  • Page 16 3. DISASSEMBLY AND REASSEMBLY EO18-13005 3.2 DISASSEMBLING THE MAIN BODY Remove the M3x8 double-sems(small) screw connecting the Print Block to the Cover Bottom. NOTE: When removing the screw, be careful not to touch the print head elements with the screwdriver. M3x8 double-sems (small) screw Two catches connect the Print Block to the Cover Bottom.
  • Page 17 3. DISASSEMBLY AND REASSEMBLY EO18-13005 3.2 DISASSEMBLING THE MAIN BODY two screws to release the PCB Stay from the Print Block. Remove remove the PCB Stay from the Print Block. Horizontally 3x6 s-tite 3x6 p-tite PCB Stay Print Block NOTE: Please note the following when reassembling the Print Block.

  • Page 18: Removing The Paper Low Sensor

    3. DISASSEMBLY AND REASSEMBLY EO18-13005 3.2 DISASSEMBLING THE MAIN BODY 3.2.6 Removing the Paper Low Sensor Remove the 3X8 p-tite screw connecting the Paper Low Sensor to the Cover Bottom. Lift the Paper Low Sensor upwards to remove it. Cover Bottom 3x8 p-tite Paper Low Sensor 3.2.7...
  • Page 19 3. DISASSEMBLY AND REASSEMBLY EO18-13005 3.2 DISASSEMBLING THE MAIN BODY Remove the Power switch block from the Cover Bottom by using any small flat object (for example: tweezers or metal ruler) to bend it slightly above the emboss as shown in the picture below.

  • Page 20: Reassemble Procedure

    3. DISASSEMBLY AND REASSEMBLY EO18-13005 3.3 REASSEMBLE PROCEDURE Gently remove the wire from the wire holder before removing the Power Switch Block. Slide the Power switch Block in the direction shown. The Power Switch Block can then be removed from the Cover Bottom. Wire removed Turn the Cover Bottom around with the base facing upwards and release the Cable Holder by removing a 3X8 p-tite screw.

  • Page 21: Dip Switch Function

    4. DIP SWITCH FUNCTION EO18-13005 4.1 DIP SWITCH SETTINGS DIP SWITCH FUNCTION DIP SWITCH SETTINGS The DIP switches are located on the PC board at the bottom of the printer. They are used to set the RS-232C parameters as shown in the following tables. The switches are used to put the printer into various modes for printer configuration set up.

  • Page 22: Datascope Mode

    4. DIP SWITCH FUNCTION EO18-13005 4.2 DATASCOPE MODE DATASCOPE MODE Datascope Mode allows the user to test the printer’s communications. When in Datascope Mode the printer receives all communications, but instead of executing the commands it prints them out on receipt paper as hexadecimal numbers in the order received. For example, the ASCII character “A”...

  • Page 23: Self Test Print

    5. SELF TEST PRINT EO18-13005 5.1 SELF TEST SELF TEST PRINT SELF TEST To perform the printer self test, use the Mfg Adjustment menu feature. This feature prints instructions on the receipt for selecting any type of print pattern needed. CAUTION! Be extremely careful when changing any of the printer settings to avoid changing other settings that might affect the performance of the printer.

  • Page 24: Rolling Ascii Print Test (Receipt)

    5. SELF TEST PRINT EO18-13005 5.2 ROLLING ASCII PRINT TEST (RECEIPT) ROLLING ASCII PRINT TEST (RECEIPT) This option let you run rolling ASCII printing test. The printer prints the resident character set in standard pitch continuously. When Rolling ASCII Print (Rcpt) is selected, printer prints the following menu.

  • Page 25: H Print Test (Receipt)

    5. SELF TEST PRINT EO18-13005 5.3 H PRINT TEST (RECEIPT) H PRINT TEST (RECEIPT) This option let you run H printing test. The printer prints the ‘H’ character in standard pitch continuously. When H Print Test (Rcpt) is selected, printer prints the following menu. After selection of the printing side, test print will start.

  • Page 26: Duty Check Print Test

    5. SELF TEST PRINT EO18-13005 5.4 DUTY CHECK PRINT TEST (RECEIPT) DUTY CHECK PRINT TEST (RECEIPT) This option let you run duty check printing test. The printer prints the 12.5%, 25%, 50% and 100% duty original pattern. When Duty Check Print (Rcpt) is selected, printer prints the following menu.

  • Page 27: Print Current Setting

    5. SELF TEST PRINT EO18-13005 5.5 PRINT CURRENT SETTING PRINT CURRENT SETTING This option let you print current setting on receipt. Press the Paper Feed Button to start the test. ** START CURRENT SETTING PRINTING? Return Main Menu > Short Click Start Printing >...

  • Page 28: Diagnostics Description

    6.DIAGNOSTICS DESCRIPTION EO18-13005 (Revision Date: Jun. 05, 2008) 6.1 DIAGNOSTICS SETTING DIAGNOSTICS DESCRIPTION DIAGNOSTICS SETTING 1. Set DIP switch 1 to ON. 2. While holding down the Receipt FEED switch, turn the power on. 3. "Diagnostics Form" is printed out . →Percial Cut → “Printer Config Menu” is printed out . →...
  • Page 29 6.DIAGNOSTICS DESCRIPTION EO18-13005 (Revision Date: Jun. 05, 2008) 6.1 DIAGNOSTICS SETTING 8. 1 time Short Click. 9. 1 time Short Click. 10. 1 time Short Click. 11. 1 time Short Click. 12. 1 time Short Click. 13. 1 time Short Click. 14.

  • Page 30: Diagnostics Form Description

    6.DIAGNOSTICS DESCRIPTION EO18-13005 (Revision Date: Jun. 05, 2008) 6.2 DIAGNOSTICS FORM DESCRIPTION DIAGNOSTICS FORM DESCRIPTION 6.2.1 Permanent Tallies Item Description Receipt Lines Front Number of the printing of the paper surface Receipt Lines Back Number of the printing of the paper back side Knife Cuts Number of the total cuts Hours On...

  • Page 31: Diagnostics Menu

    6.DIAGNOSTICS DESCRIPTION EO18-13005 (Revision Date: Jun. 05, 2008) 6.3 DIAGNOSTICS MENU DIAGNOSTICS MENU ( * :Default Setting) Communication Interface Interface Type RS232/ USB* RS232 Parameters 115200 Baud Rate 57600 38400 19200 9600* Data Bits Stop Bits Parity None* Even Flow Control Method XON/ XOFF DTR/DSR* Reception Errors Option...
  • Page 32 6.DIAGNOSTICS DESCRIPTION EO18-13005 (Revision Date: Jun. 05, 2008) 6.3 DIAGNOSTICS MENU Hardware Max Power 55W Power Supply* 75W Power Supply Paper Low Sensor Option Enabled* Disable Paper Width 80mm* 58mm Knife Option Enabled Knife * Disable Knife Color Paper Option Monochrome* Color Paper Code Page...

  • Page 33: Diagnostics Form

    6.DIAGNOSTICS DESCRIPTION EO18-13005 (Revision Date: Jun. 05, 2008) 6.4 DIAGNOSTICS FORM DIAGNOSTICS FORM...
  • Page 34 6.DIAGNOSTICS DESCRIPTION EO18-13005 (Revision Date: Jun. 05, 2008) 6.4 DIAGNOSTICS FORM...

  • Page 35: Troubleshooting

    7. TROUBLESHOOTING EO18-13005 7.1 TROUBLESHOOTING PROCEDURE TROUBLESHOOTING This chapter provides tables to help in determining the cause of printer malfunctions. TROUBLESHOOTING PROCEDURE When trouble occurs, confirm it’s phenomenon, locate a defective part in accordance with Section 6.2 of the Troubleshooting Guide, and troubleshoot as described below. •...
  • Page 36 7. TROUBLESHOOTING EO18-13005 7.2 TROUBLESHOOTING GUIDE Printing Failure Phenomenon Cause Check method Solution Paper is not fed or is Faulty connection of the Check connection Connect the connector fed irregularly motor connector. of the motor correctly. connector. Faulty Main PCB ----- Replace the Main PCB.
  • Page 37 7. TROUBLESHOOTING EO18-13005 7.2 TROUBLESHOOTING GUIDE Sensor Failure Phenomenon Cause Check method Solution Paper is not Faulty paper sensor Check whether the Replace the Print detected. ERROR lamp Block. blinks when the paper is out. Foreign object is Check whether any Remove the foreign attached to the paper foreign substances...

  • Page 38: Periodic Maintenance

    8. PERIODIC MAINTENANCE EO18-13005 8.1 PERIODIC MAINTENANCE PROCEDURE PERIODIC MAINTENANCE To retain the quality and performance of this machine and to prevent unexpected troubles, the following maintenance should be performed periodically. PERIODIC MAINTENANCE PROCEDURE Be sure to perform the following cleaning and checks every six months. Check item Procedure/check point Required tool...

  • Page 39: Firmwere Update Procedure

    9. FIRMWERE UPDATE PROCEDURE EO18-13005 (Revision Date: Jun. 05, 2008) 9.1 PROCEDURE FIRMWERE UPDATE PROCEDURE PROCEDURE 1) Turn off the power of the printer and PC and connect them using any of the USB, serial, or parallel cables. 2) Download the new firmware and CG file, “GENT Global FW xST.zip” or “GENT xST China FW .zip”, and the installer, “Teris Gent Flash Utility Vx.xx.zip”...

  • Page 40: Main Firmwere Download Procedure

    9. FIRMWERE UPDATE PROCEDURE EO18-13005 (Revision Date: Jun. 05, 2008) 9.2 MAIN FIRMWERE DOWNLOAD PROCEDURE MAIN FIRMWERE DOWNLOAD PROCEDURE 1) Select a printer model under “Printer Models”. After selecting the printer model, either ”TRST-Axx” , ”TRST-Axx-CN” or ”TRST-Axx-KR”, press the ”Select Model” button. Make the Properties settings.

  • Page 41: Ank/Cg Download Procedure

    9. FIRMWERE UPDATE PROCEDURE EO18-13005 (Revision Date: Jun. 05, 2008) 9.3 ANK/CG DOWNLOAD PROCEDURE ANK/CG DOWNLOAD PROCEDURE Make the Properties setting. Download Type: Select ”ANK FONT”. 2) Click on the “Browse” button and select a CG file, “GENT_SBCS_CGxxxxRxx.sfn” downloaded from the INFONET Web. 3) Click on the “Flash Now”...

  • Page 42: Ipl Firmwere Download Procedure

    9. FIRMWERE UPDATE PROCEDURE EO18-13005 (Revision Date: Jun. 05, 2008) 9.4 IPL FIRMWERE DOWNLOAD PROCEDURE IPL FIRMWERE DOWNLOAD PROCEDURE Make the Properties setting. Download Type: Select ”IPL FIRMWERE”. 2) Click on the “Browse” button and select a CG file, “GENTxxxxIPLxxxxRxx.IPL” downloaded from the INFONET Web.

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