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414
Vehicle Health Report and SYNC Services
(Traffic, Directions and Information) issues
Issue
I am unable to
retrieve the
report on the
website, or I
receive a system
error.
I am unable to
submit a report.
I heard a
commercial when
I tried to use
Traffic, Directions
and Information.
2014 Edge (edg)
Owners Guide gf, 2nd Printing, March 2014
USA (fus)
SYNC®
Possible
cause(s)
The preferred
When you register your account,
dealer
you must list a preferred dealer.
information did
If one is already listed, try
not load correctly.
selecting another dealer and
logging out. Log back in and
change it back to your preferred
dealer and retrieve the report.
• This could be
• Update your mobile number
due to your
in your account on the website.
• Make sure you have full signal
phone's
compatibility, OR
strength and that your
• Bad signal
Bluetooth volume level has been
strength, OR
turned up.
• Your phone
• Try deleting your phone and
may not be
performing a clean pairing.
activated on the
website.
• The phone in
• This is a free feature, but
use is not
you must first register online to
activated, OR
use it.
• Your phone has
• Turn off ID blocker on your
ID blocker active.
phone as the system recognizes
you by your phone number.
• Make sure the currently
connected phone is the same
one that is registered on your
SyncMyRide account.
Possible solution(s)
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