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Call Forward on Busy
Eliminate busy signals when you're on the phone by
redirecting calls to another number. The forward-to
number can be a PennNet phone, a traditional phone
at Penn, or any off-campus or cellular phone.
In order for Call Forward on Busy to work, Call
Waiting must be turned off.
Call Forward on Ring No Answer
When you are unable to answer the phone, redirect
calls to another number instead of voice mail. The
forward-to number can be a PennNet Phone, a
traditional phone at Penn, or any off-campus
telephone or cell phone.
Call Waiting
Call Waiting is turned on by default. When you are
on an active call, a short beep sound announces the
new call and the display shows the telephone number
of the inbound call.
In order for Call Forward on Busy to work, Call
Waiting must be turned off.
Disabling Call Waiting removes the ability to split
conference calls and to receive and place more than
one call when you're already on the line.
Note: Anytime you turn on or off Call Waiting, you
will need to restart your phone for the update to take
effect. To restart your phone via PPS, click the
―Remotely restart handset‖ button in the pop-up
window. To restart via your handset, select Menu >
Settings > Basic > Restart Phone. The handset will
not restart if there is an active call. One the active call
is disconnected, the handset will restart.
Passwords
Manage your voice mail passwords in real time.
Proxy
Designate a proxy to make adjustments or changes to
your PennNet Phone account. A proxy can be any
member of the Penn community who has a valid
PennKey and password.
Voice Mail Delivery Method
Change your voice mail delivery method in real time.
You can choose to manage voice mail messages by
phone, by computer, or both.
Voice Mail Envelope
Hear the date and time before each voice mail
message is played.
ISC Networking & Telecommunications
PennNet Phone: Polycom SoundPoint IP 320/321 Quick Guide
Voice Mail Caller ID
Unless the caller ID information is blocked, hear the
caller ID before each voice mail message is played.
Logging into PPS
To access PPS, log in at
http://pps.voice.isc.upenn.edu/. (PennKey
authentication required.) PPS is also available from
the Penn Voice Services home page at
www.upenn.edu/computing/voice/.
Soft Reboot
To restart the phone:
1.
Press Menu button
2.
Press Settings (or 3 on the dial pad)
3.
Press Basic (or 1 on the dial pad)
4.
Press Restart Phone (or 4 on the dial pad)
5.
Press the Yes softkey to confirm restarting your
phone.
Important: If your phone loses local power, the
information in the Call Lists is lost. Numbers saved
in the contact directory are not affected by the loss of
power.
Getting Help
Requesting repairs
To report problems with telephone equipment, lines
or voice mail visit
www.upenn.edu/computing/voice/help/repair.ht
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