Troubleshooting - Samsung DVD-P355 User Manual

R
E F E R E N C E

Troubleshooting

Before requesting service (troubleshooting), please check the following.
Problem
• Check the batteries in the remote control.
No operations can be
performed with the
• Operate the remote control at a distance of no more than 20 feet.
remote control.
• Remove batteries and hold down one or more buttons for several minutes to
Disc does not play.
• Ensure that the disc is installed with the label side facing up.
• Check the region number of the DVD.
• 5.1 channel sound is reproduced only when the following conditions are met. :
5.1 channel sound is
not being reproduced.
• Check whether the disc being played has the "5.1 ch" mark on the outside.
• Check if your audio system is connected and working properly.
• In a SETUP Menu, is the Audio Output set to Bitstream?
• The features or action cannot be completed at this time because:
The icon appears
1. The DVD's software restricts it.
on screen.
2. The DVD's software doesn't support the feature (e.g., angles).
3. The feature is not available at the moment.
4. You've requested a title or chapter number or search time that is out of range.
Disc Menu doesn't appear. • Check if the disc has a Menu.
Play mode differs from the • Some of the functions selected in the Setup Menu may not work properly if the
Setup Menu selection.
The screen ratio
• The Screen Ratio is fixed on your DVDs.
cannot be changed.
• Make sure you have selected the correct Digital Output in the Audio Options
No audio.
The screen is blocked
• Press the
Forgot password
• Press the
• Go to the contents and find the section of the instruction book that contains
If you experience other
problems.
• If the problem still cannot be solved, please contact your nearest authorized
The picture is noisy or
• Make sure that the disc is not dirty or scratched.
distorted
• Clean the disc.
They may need replacing.
drain the microprocessor inside the remote control to reset it.
Reinstal batteries and try to operate the remote control again.
1) The DVD player is connected with the proper Amplifier
2) The disc is recorded with 5.1 channel sound.
disc is not encoded with the corresponding function.
Menu.
button for more than 5 seconds under no disc inside.
All settings will revert to the factory settings.
button for more than 5 seconds under no disc inside.
All settings including the password will revert to the factory settings.
Don't use this unless absolutely necessary.
the explanations regarding the current problem, and follow the procedure once
again.
service center.
ENG-59
Action
Page
P4
P7
P16
P51~52
P45~57
P53~54
P51~52
P17
P55~57
P2