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Intel NetStructure 1300 Series User Manual

Storefront appliance element manager
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Intel
NetStructure
1300 Series Storefront Appliance
Element Manager User's Guide

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  • Page 1 ® ™ Intel NetStructure 1300 Series Storefront Appliance Element Manager User’s Guide...
  • Page 2 Furthermore, Intel makes no commitment to update the information contained in this document, and Intel reserves the right to make changes at any time, without notice, to the information contained in this document.

  • Page 3: Table Of Contents

    Contents ® About the Intel NetStructure™ 1300 Series Storefront Appliance... 5 Features ... 6 Appliance requirements... 8 User profiles ... 8 Registering online... 9 Release notes ... 9 Duplicate account names ... 9 Warnings ... 10 Inspecting the storefront appliance... 11 Checking the power cord...
  • Page 4 Accessing the appliance interface ... 42 Publishing Web pages ... 42 Using FTP ... 42 Using FrontPage 2000... 44 Adding new users ... 44 Changing and removing users ... 46 Changing domain settings... 46 Domain directory structure ... 48 Removing and replacing the cover ... 49 Adding memory...

  • Page 5: About The Intel ® Netstructure™ 1300 Series Storefront Appliance

    NetStructure™ 1300 Series Storefront Appliance is a complete e- Commerce hosting platform that combines the proven reliability and unparalleled performance of Intel components, the flexibility of Open Source Internet services software, integrated e-Commerce application and payment cartridge software, and the convenience of remote administration through a Web-based interface.

  • Page 6: Features

    Easy setup—install and configure the storefront appliance in just minutes with the front-panel console and browser-based setup wizard. ® ® High performance—use the power and reliability of the Intel Pentium microprocessor. You can also add hard drive and memory resources to increase performance.
  • Page 7 Software updates—upgrade Web services software and the Web-based management software, as well as the BIOS and device drivers from a secure Intel site. Usage statistics and reports—review system logs and usage reports to help you track history and troubleshoot your system.

  • Page 8: Appliance Requirements

    Extensible software—additional stores can be supported with license key upgrades available from the Intel NetStructure Data Center. The Intel Web site also offers online transactions and downloads of Intel-optimized, third-party software and plug-ins such as payment, content management, logistics, or accounting applications.

  • Page 9: Registering Online

    Promptly registering your appliance ensures that you will receive notification regarding important product upgrades, as well as other information about exciting new Intel products and offers available to you as a registered user. Release notes ® ™ The following are release notes and known issues with the Intel...

  • Page 10: Warnings

    Getting Started Warnings 1. This guide is intended for use by qualified technical personnel with experience in installing and configuring appliances. These appliances are complete, and it is recommended that you not open the appliances unless you are installing an auxiliary hard drive or memory. 2.

  • Page 11: Inspecting The Storefront Appliance

    AC power cord Serial cable Rack-mount brackets (2) and screws Intel NetStructure 1301, 1305, or 1320 Storefront Appliance Quick Start Guide Save the package box and packing materials in the event that you need to package the appliance for reshipment.

  • Page 12: Checking The Power Cord

    Checking the power cord Check the power cord to ensure that it's the correct type specifically required in the region where you are installing and/or using the storefront appliance. Do NOT modify or use the supplied AC power cord if it's not the correct type. Power cord and connector requirements include, without limitation, the following: Rating: Power cords must be rated for available AC voltage and have a current rating at least 125 percent of the current rating of the appliance.

  • Page 13: Front Panel Controls

    To prepare to rack-mount the appliance 1. Set the appliance near a properly earthed, grounded power outlet: In the U.S. and Canada—A NEMA 5-15R outlet for 100-120 V In other geographic areas—A properly earthed, grounded outlet in accordance with the requirements of the local electrical authorities and the electrical code of the region 2.

  • Page 14: Back Panel Connectors

    View with the bezel open: A. Rack-mount brackets B. LCD C. Control buttons D. Power button Back panel connectors A. AC input power connector B. Not applicable for appliances C. Not applicable for appliances D. Not applicable for appliances Connecting the cables Before booting your storefront appliance, remember to connect the necessary cables.

  • Page 15: Booting Up And Configuring

    You can find definitions of the error codes in the online guide at the Intel support site: http://support.intel.com. To boot the appliance 1.
  • Page 16 To assign a static IP address 1. After booting, the appliance displays the Set IP Address menu with blank octets. Enter an IP address for the appliance by selecting a number for each zero in each octet: 000.000.000.000 x 2. For each zero in each octet, use the up button to change the value from 0 to 1, 2, 3, and so on.

  • Page 17: Configuring The Appliance Using The Com Ports

    To set a default gateway 1. After entering the subnet mask, advance to the Set Default Gateway menu. Enter the default gateway by selecting a number for each zero in each octet: 000.000.000.000 x 2. For each zero in each octet, use the up button to change the value from 0 to 1, 2, 3, and so on.
  • Page 18 Serial cable connection: Signal Data Carrier Detect (DCD) Receive Data (RxD) Transmit Data (TxD) Data Terminal Ready (DTR) Signal Ground (GND) 5 Data Set Ready (DSR) Request To Send (RTS) Clear To Send (CTS) 7 Ring Indicator (RI) To Pin To Pin DB9-S (DB25-S)

  • Page 19: Running The First Boot Setup Wizard

    Running the First Boot Setup Wizard After the Main menu appears on the LCD, you need to connect to the storefront appliance interface via a Web browser and run the online First Boot Setup Wizard. The setup wizard lets you define your appliance's server name, domain name, DNS settings, date and time settings, and server administrator username and password.

  • Page 20: Group Operations

    Multi-Server Management Group Operations Group Operations enables the server administrator to make changes, such as setting the date and time, to multiple storefront appliances at the same time. This is done by selecting the appliances from a list and completing tasks located in the left menu.

  • Page 21: Accessing The Appliance Interface

    Server Management Accessing the appliance interface The storefront appliance can be configured and managed remotely through a Web-based interface, which consists of a series of HTML pages and navigational links. Administrators can use the features found in the interface to create domains and users, monitor system status and resource utilization, configure network services, and perform maintenance and troubleshooting tasks.
  • Page 22 Administrator login The name that will appear on the Domains page as the name administrator. Password/Confirm The domain administrator password. (Spaces are not permitted.) Domain disk quota Specifies how much disk space this domain is allotted on the appliance. Entering a zero (0) will allocate all the space in the /home directory for this specific domain.

  • Page 23: Changing And Removing Domains

    Changing and removing domains You can change domain settings or delete a domain after it is created. To change a domain 1. In the left menu, click Domains. 2. In the Domain name column, click the domain you want to change. 3.
  • Page 24 To add a new user 1. In the left menu, click Users. 2. Click Add. 3. On the Add Users page, configure the user account options shown in the following table, then click Add. Option Description Domain Select the domain where the user will reside. Full name The user's full name (example: Terry A.

  • Page 25: Changing And Removing Users

    Changing and removing users You can change user account settings or remove a user account after the account is created. However, you cannot remove a user account while that user is logged in. To change a user account 1. In the left menu, click Users. 2.
  • Page 26 As a server administrator, you can configure these services even if your current login account doesn't permit you to use them. For example, your current login account may not grant you access to send and receive mail on the appliance. But as a server administrator, you can still configure the mail service options by clicking Mail in the left menu.
  • Page 27 Enable Realtime When selected, this option tries to match the IP address Blackhole List (RBL) of the e-mail sender against the "Realtime Blackhole List" (RBL). The RBL is a list of all known computers that send junk e-mail. If a match occurs, the e-mail is rejected.
  • Page 28 To configure FTP service 1. In the left menu, click FTP: To start FTP service, click Start next to FTP. To stop FTP service, click Stop next to FTP. 2. Configure FTP service settings as explained in the following table, then click Apply.

  • Page 29: Configuring E-Commerce Services

    To enable Telnet and SSH service 1. In the left menu, click Telnet/SSH: To start Telnet or OpenSSH service, click Start. To stop Telnet or OpenSSH service, click Stop. Configuring e-Commerce services The storefront appliance's e-Commerce service enables domains to host online stores.

  • Page 30: Accessing The E-Commerce Site Administration Interface

    Accessing the e-Commerce site administration interface After enabling the e-Commerce service on the appliance, the next step in setting up online stores is to access the e-Commerce site administration interface. This Web-based interface is part of Intershop's Merchant software that comes pre- installed on the appliance.

  • Page 31: Configuring Alerts

    Configuring alerts Using e-mail alerting, the appliance can notify you of several events and potential problems. These events include: Web service has stopped Mail service has stopped FTP service has stopped CPU has exceeded a utilization threshold Memory has exceeded a utilization threshold Drives have exceeded a utilization threshold Temperatures have exceeded a threshold Fans have crossed an RPM threshold...
  • Page 32 To configure an alert to notify you when CPU usage has exceeded a threshold 1. In the left menu, click Alerts. 2. Next to CPU, check the E-mail alert check box. 3. In the E-mail alert addresses window, enter the e-mail addresses where you want the alert to be sent if CPU usage exceeds the specified threshold.
  • Page 33 To configure an alert to notify you when temperatures have exceeded a threshold 1. In the left menu, click Alerts. 2. Next to Temperatures, check the E-mail alert check box. 3. In the E-mail alert addresses window, enter the e-mail addresses where you want the alert to be sent if temperatures exceed one of the specified thresholds.

  • Page 34: Publishing Web Pages

    Publishing Web pages Administrators and end users can author and publish Web content to their respective domains or personal Web sites. First, create your Web pages locally using any HTML authoring tool, and then transfer the files to the appropriate subdirectory on the appliance.

  • Page 35: Using Frontpage 2000

    Directory paths for site users For site users, files are transferred to your personal directory by default. The directory path is: /home/domain/<domain name>/users/<username>/web where <domain name> is the fully qualified domain name, and <username> is your login name. These personal pages are accessible on the Web at: http://<domain name>/users/<username>...

  • Page 36: Rebooting And Shutting Down

    Rebooting and shutting down If you're experiencing consistent problems with a particular Web service, rebooting the appliance may solve the problem. The reboot process can take several minutes to complete. To reboot the appliance 1. Click Reboot/Shutdown. 2. Click Reboot > Yes. The shut-down process can take several minutes to complete.

  • Page 37: Control Keys

    Control keys Use these keys to navigate and select options from the menu system displayed on the LCD. The top and bottom arrow keys move through the listed menus and options. The right arrow key selects the highlighted option. The left arrow key returns you to the previous menu.

  • Page 38: Main Menu

    Main menu The Main menu is the access point for all of the features available through the front panel console. To view the Main menu, hold down any of the arrow keys for three seconds. Sub-menus offer the following functionality: Power menu—reboot and shut down Alerts menu—view system alerts Defaults menu—change root password and restore password files and...
  • Page 39 To reset the root password 1. From the Defaults menu, select Root password... 2. To restore the default root user password, select Default. 3. Or, to generate a new, unique six-character password, select Random. Continue selecting Random until you find a password you like. Once you have that password, press the right arrow key.

  • Page 40: Network Menu

    Network menu The Network menu enables you to view and configure network addressing for your appliance's network adapters, subnet mask, and default gateway. If necessary, you can change the IP address for a network adapter. To change or view the IP address network devices Select Configure..., and then select the network device you want to configure.

  • Page 41: Led Indicators

    LED indicators The following illustration and table describes the nine LEDs located on the front panel (as viewed with the bezel closed): Description B. Power On Indicates if the appliance is in a powered-on state. A blinking (green) green light indicates that a system message is waiting or the appliance is in sleep mode.

  • Page 42: Accessing The Appliance Interface

    Domain Management Accessing the appliance interface The storefront appliance can be configured and managed remotely through a Web-based interface, which consists of a series of HTML pages and navigational links. Administrators can use the features found in the interface to create domains and users, monitor system status and resource utilization, configure network services, and perform maintenance and troubleshooting tasks.
  • Page 43 To publish using FTP 1. Start your FTP application and establish a session with the storefront appliance. 2. Transfer your files to your personal directory. Refer to the manufacturer's documentation for questions regarding your FTP client application. Directory paths for domain administrators For domain administrators, files for your site need to be uploaded to the following directory path: /home/domain/<domain name>/web...

  • Page 44: Using Frontpage 2000

    Using FrontPage 2000 If FrontPage Server Extensions have been enabled for a hosted domain, the primary domain administrator can publish Webs directly from FrontPage (secondary domain administrators and other end users cannot publish directly from FrontPage). To publish using FrontPage 2000 1.
  • Page 45 To add a new user 1. In the left menu, click Users. 2. Click Add. 3. On the Add Users page, configure the user account options shown in the following table, then click Add. Option Description Domain Select the domain where the user will reside. Full name The user's full name (example: Terry A.

  • Page 46: Changing And Removing Users

    Changing and removing users You can change user account settings or remove a user account after the account is created. However, you cannot remove a user account while that user is logged in. To change a user account 1. In the left menu, click Users. 2.
  • Page 47 SSI support Enables support of Server Side Includes (SSI) such as current date, and so on. CGI support Adds support for Common Gateway Interface (CGI) compatible scripts, enabling interactive/dynamic Web content. Configure SSL Configure Secure Sockets Layer (SSL) to enable encryption support for your domains.

  • Page 48: Domain Directory Structure

    Domain directory structure When a domain is added, the following directory is created: /home/domain/domain[n] where [n] is an integer starting with 1. This directory is owned by the domain administrator. To simplify correlation between a domain's real name and domain[n], a soft link matching the domain's FQDN is linked to the /home/domain/domain[n] directory.

  • Page 49: Removing And Replacing The Cover

    Hardware Configuration and Management Removing and replacing the cover To remove the cover 1. Use a Phillips screwdriver to remove the screw from the front edge of the cover. 2. Grasp the back edge of the cover and simultaneously pull from the back edge and push near the front until the cover slides out from under the edge of the server front panel.

  • Page 50: Adding Memory

    Adding memory Make sure that the DIMM board you want to install has the appropriate characteristics. Caution DIMM board edge connectors are keyed and can be inserted only one way. Applying too much pressure or misaligning the board in the socket can damage the sockets or DIMM board edge connectors.

  • Page 51: Adding A Second Hard Drive

    Adding a second hard drive Adding a second hard drive lets you expand the file storage capacity of your appliance or provide disk redundancy to ensure complete recovery of domain, user, and configuration files in case of a disk failure. After you add a second hard drive to your appliance, use the Web-based interface to configure how it will be used by extending the /home directory or mirroring the first hard drive.
  • Page 52 To install the hard drive in the mounting bracket This procedure assumes that the mounting bracket has been removed from the drives. 1. Place the drive in the mounting bracket with the component side down and the front of the drive facing the front (tabbed) end of the mounting bracket. 2.

  • Page 53: Configuring The Hard Drive

    Configuring the hard drive Once you have installed a new hard drive, you can configure it through the appliance's Web interface. Configuration options include: Extending the /home directory Mirroring the disk Regardless of how you will configure it, make sure the new drive is: The same type of drive as the original hard drive.
  • Page 54 Mirroring the disk To mirror the disk 1. Install the hard drive. 2. At the Status page of the interface, click the more... link next to Drive space usage. The Second drive status field at the bottom of the page will show the current status of the newly installed drive.

  • Page 55: Troubleshooting

    Troubleshooting and Support Troubleshooting This section provides possible solutions for these specific problems. Try the solutions in the order given. If the problem persists, contact technical support or an authorized dealer for help. Power indicator does not light Check the following: Is the appliance operating normally? If so, the power LED is probably defective or the cable from the front panel to the server board is loose.
  • Page 56 Hard disk drive activity indicator does not light If you've installed one or more hard disk drives in your appliance, check the following: Are the power and signal cables to the drive properly installed? Are all relevant switches and jumpers on the hard drive and adapter board set correctly? Is the onboard IDE or SCSI controller enabled? Is the hard disk drive properly configured?
  • Page 57 Link LED does not light Check the following: Make sure you've loaded the network drivers. Check all cable connections. Make sure the network cable is connected to the port marked "Adapter 1" on the back of the appliance. Make sure you have the correct type of cable between the adapter and the hub.

  • Page 58: Technical Support

    4. Log in as the root user or a server admin user. Technical support Intel is committed to delivering the highest quality of customer service and support, and offers a wide range of support services for our global customers. You can learn about the support programs available for this product by visiting the Intel support Web site at http://support.intel.com/services.

  • Page 59: Printing The Product Documentation

    FTP download site Printing the product documentation If you have specific support questions regarding the Intel NetStructure 1300 Series Storefront Appliance, you can often find the information you need in the product documentation. Check the documentation before contacting the technical support staff.
  • Page 60 Facilitating your support call In order to speed up the resolution of your support inquiry, be prepared to give the following information: Serial number of the appliance (to find the serial number from the appliance interface, click more hardware information... at the bottom of the Status page).

  • Page 61: Appliance Specifications

    Appendices Appliance specifications Physical description The diagram below shows the location of the major system components in your appliance: A. Hard drive B. Additional hard drive bracket C. DIMM sockets D. Power supply E. Server board F. Fan 1 G. Fan 2 H.
  • Page 62 The following table lists the physical dimensions and required clearances for the appliance: Height 4.32 cm (1.70 inches) Width 42.55 cm (16.75 inches) Depth 60.96 cm (24 inches) Required front 30.48 cm (12 inches) with inlet airflow 35°C/95°F or clearance less Required rear 21.60 cm (9 inches) with no airflow restriction...
  • Page 63 Hard drive single 9 GB SCSI Adaptec 2940 LP drive (expandable to dual 9 GB drives in mirrored or extended volume configuration) Network adapter dual Intel Pro 10/100+ Ethernet cards SCSI adapter Adaptec 2940 UW Slimline* Power supply one 125 watt...

  • Page 64: Configuring And Using The Com Ports

    Installing new software The appliance will detect when a new version of a software package is available from a secure Intel server. You can then install the updated software package directly from the Web-based interface. Configuring and using the COM ports...

  • Page 65: Serial Cable Connection

    Serial cable connection Pin Signal Data Carrier Detect (DCD) Receive Data (RxD) Transmit Data (TxD) Data Terminal Ready (DTR) Signal Ground (GND) 5 Data Set Ready (DSR) Request To Send (RTS) Clear To Send (CTS) 7 Ring Indicator (RI) Rack-mount precautions Familiarize yourself with the following precautions before rack-mounting the appliance: Anchoring the equipment rack—The equipment rack must be anchored to an...

  • Page 66: Bios Error Codes

    Overcurrent protection—The appliance is designed for an AC line voltage source with up to 20 amperes of overcurrent protection. If the power system for the equipment rack is installed on a branch circuit with more than 20 amperes of protection, you must provide supplemental protection for the appliance. If more than one appliance is installed in the rack, the power source for each appliance must be from a separate branch circuit.
  • Page 67 0111h Floppy A: Error 0112h Floppy B: Error 0113h Hard Disk 0 Error 0114h Hard Disk 1 Error 0115h Hard Disk 2 Error 0116h Hard Disk 3 Error 0117h CD-ROM Disk 0 Error 0118h CD-ROM Disk 1 Error 0119h CD-ROM Disk 2 Error 011Ah CD-ROM Disk 3 Error 011Bh...
  • Page 68 8190h Watch Dog Failed on Last Boot 8191h 2:1 Core to Bus Ratio: Processor Cache disabled 8192h L2 Cache Size Mismatch 8193h CPUID, Processor Stepping Are Different 8194h CPUID, Processor Family Are Different 8195h Front Side Bus Speed Mismatch. System Halted 8196h Processor Model Are Different 8300h...

  • Page 69: Temperature Conversion Chart

    Temperature conversion chart Because temperature-monitoring computer hardware reports the temperature in degrees Celsius, users in the United States may want to convert temperatures to Fahrenheit. The table below lists the Fahrenheit equivalents to their Celsius values: ºC ºF ºC ºF 0º...

  • Page 70: Supported Memory

    Supported memory The BIOS assesses the SDRAM size and speed using the serial presence detect (SPD) data structure programmed into an EEPROM on the DIMM. Memory size is 16 MB to 1 GB. DIMM board memory size can be mixed but must be either all unbuffered or all registered.

  • Page 71: Supported Memory Characteristics

    Supported memory characteristics DIMM Configuration DRAM size technology 16 MB 2 Mbit x 72 16 Mbit 32 MB 4 Mbit x 72 16 Mbit 32 MB 4 Mbit x 72 16 Mbit 64 MB 8 Mbit x 72 16 Mbit 32 MB 4 Mbit x 72 64 Mbit 64 MB 8 Mbit x 72...

  • Page 72: Log Files

    Log files When a current log file reaches its maximum size, it is compressed, renamed, and stored in rotation. The first rotation is renamed with the numeral 1 (example: /var/log/maillog becomes /var/log/maillog1). Each time the current log file becomes full, the backup files are rotated to the next sequential number. When the maximum number of rotating backup log files exists, the next rotation clears the oldest log file (/var/log/maillog5) to make room for newer entries.

  • Page 73: Changes To Red Hat Linux Distribution 6.2

    IPX*/Netware* Connectivity Anonymous FTP Server (This has been replaced with Intel's FTP service, based on wu-ftpd. Web Server (This has been replaced with Intel's custom version of Apache which includes PHP, and SSL support.) DNS Name Server Postgres (SQL) Server...

  • Page 74: Regulatory And Environmental Specifications

    Regulatory and Environmental Specifications Declaration of the Manufacturer or Importer We hereby certify that this product is in compliance with European Union EMC Directive 89/336/EEC, using standards EN55022 (Class A) and EN55024 and Low Voltage Directive 73/23/EEC, standard EN60950. Safety Compliance USA: Canada: Europe:...

  • Page 75: Electromagnetic Compatibility (Emc)

    Electromagnetic Compatibility (EMC) USA: Canada: Europe: Japan: Australia/New Zealand: Taiwan: Korea: Russia: International: Electromagnetic Compatibility Notice (USA) This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operating in a commercial environment.

  • Page 76: Electromagnetic Compatibility Notices (International)

    Any changes or modifications not expressly approved by the grantee of this device could void the user’s authority to operate the equipment. The customer is responsible for ensuring compliance of the modified product. Only peripherals (computer input/output devices, terminals, printers, etc.) that comply with FCC Class A limits may be attached to this computer product.
  • Page 77 ICES-003 (Canada) Cet appareil numérique respecte les limites bruits radioélectriques applicables aux appareils numériques de Classe A prescrites dans la norme sur le matériel brouilleur: “Appareils Numériques”, NMB-003 édictée par le Ministre Canadian des Communications. English translation of the notice above: This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the interference-causing equipment standard titled “Digital Apparatus,”...

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