Troubleshooting - Venturer 17” LCD TELEVISION Owner's Manual

TROUBLESHOOTING GUIDE
SYMPTOM
No power.
The remote does not
function.
TV
Why have I lost some/
all of my channels?
Why do I get 'blocking'
on my digital picture?
Can I watch Freeview
using a portable set-top
aerial?
What type of aerial do
I need?
Bad Picture (snow,
multipe images,
distortion, blurry)
Black and white picture.
No picture or sound.
Coloured patches of
picture.
CAUSE (AND REMEDY)
• Check that the AC power cord is connected.
• The unit is not turned on.
• Remove any obstacles between the remote and the unit.
• Use the remote near the unit.
• Point the remote at the remote sensor on the unit.
• Replace the batteries in the remote with new ones.
• It happens sometimes, if you have a weak signal. Usually it just means you'll need
to rescan your digital box or TV. And once you've done it, you should get all the
Freeview channels available to you. If problems persist you may need to get your
aerial checked. Contact your local aerial installer.
• In most cases, blocking is caused by a reception problem - either the signal is too
weak or there is some kind of interference. Contact your local aerial installer.
• Some, but only a few, homes may be able to use a set top aerial. However, for a
much better reception, we strongly recommend you use a rooftop aerial.
• If you do not have access to a rooftop aerial - for example, if you rent a flat and
the aerial is the responsibility of your landlord, or if you're using a second TV in the
bedroom and don't want the hassle and expense of extension cables - a set-top
aerial may be your only option.
• If you are installing a new aerial, we recommend a wideband rooftop aerial rather
than a loft aerial. Loft aerials generally receive a weaker digital signal and are more
likely to get interference from other electrical equipment in the home. We suggest
you have an aerial survey done before getting an aerial upgrade.
Talk to your retailer or contact your local aerial installer
• Check the location of the antenna and adjust it if necessary.
• Make sure the antenna cable is firmly connected.
• Make sure all input cables are firmly connected.
• Check the PICTURE MENU within the TV/DTV/RADIO SETUP.
• Check to make sure the program you are watching is broadcast in Colour and not
Black & White.
• Make sure the unit is plugged in and turned on.
• Make sure TV mode is selected.
• Try a new channel to check for possible station trouble.
• Make sure the antenna is connected properly.
• Increase the volume.
• Make sure there are no unshielded electrical devices nearby that are causing
interference.
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