Troubleshooting - Alcatel tribe 3000G User Manual

22

Troubleshooting

Before contacting the service centre, you are advised to follow the
instructions below:
• You are advised to fully charge (
operation.
• Avoid storing large amounts of data in your phone as this may affect
its performance.
• Use User Data Format to perform phone formatting (to perform
User Data format, hold down # while simultaneously pressing the
power on/off key). ALL User phone data: contacts, messages and files
will be lost permanently.
and carry out the following checks:
My phone cannot switch on
• Check the battery contacts, remove and reinstall your battery, then
turn your phone on
• Check the battery power level, charge for at least 20 minutes
• If it still does not work, please use User Data Format to reset the
phone
(1)
My phone is frozen or has not responded for several minutes
• Restart your phone by pressing and holding the
• Remove the battery and re-insert it, then restart the phone
• If it still does not work, please use User Data Format to reset the
phone
(1)
My phone turns off by itself
• Check that your keypad is locked when you are not using your phone,
and make sure power off key is not mis-contacted due to unlocking
keypad
• Check the battery charge level
• If it still does not work, please use User Data Format to reset the
phone
(1)
................
) the battery for optimal
key
53
My phone cannot charge properly
• Make sure you are using an ALCATEL ONE TOUCH battery and the
charger from the box
• Clean the battery contact if it's dirty
• Make sure your battery is inserted properly before plugging in the
charger
• Make sure that your battery is not completely discharged; if the
battery power is empty for a long time, it may take around 20 minutes
to display the battery charger indicator on the screen
• Make sure charging is carried out under normal conditions (0°C to
+40°C)
• When abroad, check that the voltage input is compatible
My phone cannot connect to a network or "No service" is
displayed
• Try connecting in another location
• Verify the network coverage with your operator
• Check with your operator that your SIM card is valid
• Try selecting the available network(s) manually (see page 40)
• Try connecting at a later time if the network is overloaded
My phone cannot connect to the Internet
• Check that the IMEI number (press *#06# ) is the same as the one
printed on your warranty card or box
• Make sure that the internet access service of your SIM card is
available
• Check your phone's Internet connecting settings
• Make sure you are in a place with network coverage
• Try connecting at a later time or another location
Invalid SIM card
• Make sure the SIM card has been correctly inserted (see page 14,15)
• Make sure the chip on your SIM card is not damaged or scratched
• Make sure the service of your SIM card is available
54