3M C860 Operating Instructions Manual
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3M C860 Operating Instructions Manual

Belt pack intercom system
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Belt Pack Intercom System
Model C860
Operating Instructions

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Summary of Contents for 3M C860

  • Page 1 Belt Pack Intercom System Model C860 Operating Instructions...

  • Page 3: Table Of Contents

    Model C860 Table of Contents Intended Use............................iii FCC Information ........................... iii System Description ..........................1 Introduction ..............................1 System Configurations ............................ 1 Single-Lane Standard Communication System ..................1 Single-Lane Duplex Communication System................... 1 Dual-Lane Standard Communication System................... 1 Dual-Lane Duplex Communication System ..................... 1 Cross-Lane Communication System......................
  • Page 4 Charging Batteries............................ 15 Disposing of Batteries ..........................16 Making Sure Batteries are Ready for Use ....................16 Important Information about C860 Rechargeable Batteries..............16 Special Instructions for System Manager ................... 18 Programming the Belt Pack for Cross-Lane Operation .................. 18 Reprogramming............................

  • Page 5: Intended Use

    Model C860 Important Information Intended Use The 3M Belt Pack Intercom System, Model C860, is designed to provide 2-way radio-frequency audio communication in quick service drive-through restaurants and convenience stores. Misuse of the Model C860 could result in poor performance and/or undesired operation.
  • Page 6 Important Information Model C860 (Blank Page)  3M 2003 January...

  • Page 7: System Description

    Model C860 System Description Introduction The 3M Model C860 Belt Pack Intercom System is a wireless intercom system designed for high reliability, compactness, and ease of service. The system can be programmed to operate on any one of eight different radio channels to provide high-quality audio performance and reduce the possibility of interference between neighboring wireless systems.

  • Page 8: System Components

    System Description Model C860 The number of system components and the procedures necessary to operate System them vary depending on the system configuration. However, three components Components are common to all system configurations. The base station is the interface between the customer and the belt pack worn by Base Station the operator.

  • Page 9: Controls And Indicators

    This indicator lights when the ON/OFF switch is in the ON position. 2 POWER Indicator Note If for some reason the C860 headset system does not operate and the system includes an optional wired backup system, turn off the C860 Base Station to enable the backup system.

  • Page 10: Headset And Belt Pack

    Controls and Indicators Model C860 Headset and Belt Pack The controls on the belt pack are shown below. Figure 5. Controls Page Switch Press and hold the Page switch to talk to internal personnel without being heard by the customer. Release the switch to listen.
  • Page 11 Model C860 Controls and Indicators T1 (Talk Lane 1) Press and hold the T1 (Talk Lane 1) switch to talk to the customer in lane 1. Release the switch to listen. Switch Battery Release Push the battery release toward the center of the unit to release the battery.

  • Page 12: Battery Chargers

    Controls and Indicators Model C860 Battery Chargers The 3-slot and 6-slot battery charger controls are shown below. Figure 6. Charging Slots The charging slots hold batteries during the recharging cycle. Conditioning This dual-function slot holds a battery during conditioning and recharging cycles.

  • Page 13: Headset/Belt Pack Preparation

    Model C860 Headset/Belt Pack Preparation Introduction Checking the To prepare the headset for use, you will need to check the headset for proper fit. Headset for To ensure effective operation and comfort: Proper Fit • Adjust the headband width by gently bending the headband.

  • Page 14: Connecting The Headset To The Belt Pack

    Headset/Belt Pack Preparation Model C860 To connect the headset to the belt pack: Connecting the Headset to the Belt 1. Insert the communications plug at the end of the headset cable into the Pack modular jack in the bottom of the belt pack. See Figure 9.

  • Page 15: Wearing The Belt Pack

    Model C860 Headset/Belt Pack Preparation Figure 10. Installing the Belt Pack Wearing the Belt Pack The belt pack can be worn on either hip. To wear the belt pack on the left hip, slide the belt through the belt holder slot until the buckle of the belt is at the front of the body and the unit is on the left hip.

  • Page 16: Operation

    Operation Model C860 System Startup System startup includes turning on the base station and each belt pack that will be used. To turn on the base station: Turning On the Base Station 1. Slide the power ON/OFF switch to the ON position. Check to see that the POWER indicator lights.

  • Page 17: Talk Lock Mode ("Hands Free")

    Model C860 Operation Communication During Off-Peak Hours During off-peak hours, the cross-lane module is turned on to enable a single operator to communicate with customers in either lane (1 or 2). 1. An alert tone sounds in the headset when the system detects a customer (vehicle) at the menu sign: •...

  • Page 18: Page Mode

    Operation Model C860 Page Mode Use this mode to talk to other operators who are wearing headsets without being heard by the customer at the menu sign. This mode is available with all system configurations. To page another operator, press and hold the page switch while speaking.

  • Page 19: Special Considerations

    Model C860 Operation Figure 13. Page Switch and OFF Switch To respond to a page, press P (page switch). To return to normal operation: 1. Turn the belt pack OFF. 2. Turn the belt pack ON. Special When using the talk/listen mode or the page mode, keep the following things in...

  • Page 20: Maintenance

    3. Insert a fully charged battery in the unit. Make sure the battery is fully inserted (battery release clicks). See Figure 14. Note The C860 can operate on one battery or two. Using two batteries doubles the operating time between charges. If two batteries are used, both must be recharged at the same time.

  • Page 21: Battery Charger

    Model C860 Maintenance Battery Charger Location The battery charger should be placed on a flat surface such as a desktop or table in a clean, dry environment, or an optional wall mount unit may be used. Cleaning the Contacts If the indicators fail to light during charger operation, clean the contacts using an alcohol-moistened cotton swab.

  • Page 22: Disposing Of Batteries

    Conditioning leaves the battery in a charged state. Figure 16. Disposing of Batteries To help protect the environment, C860 rechargeable batteries which have reached the end of their useful life should be disposed of in accordance with local requirements. Making Sure Batteries...
  • Page 23 Model C860 Maintenance • Have adequate charging capacity for the number of belt packs in your system. One battery charger will handle up to three belt packs. Use of more than three belt packs requires an additional battery charger. •...

  • Page 24: Special Instructions For System Manager

    Special Instructions for System Manager Model C860 Programming the The belt packs are factory programmed for single-lane operation to enable the operator to press either T1 or T2 to communicate with lane 1. Belt Pack for Cross-Lane For cross-lane systems, the belt packs must also be programmed to enable communication with either lane 1 or lane 2.

  • Page 25: Changing Channels If Interference Is Heard

    Model C860 Special Instructions for System Manager Changing Channels The C860 system is capable of operating on any one of eight different channels. If messages etc. from a different transmitter are heard in the headset or monitor if Interference is speaker, or if you are told that your store’s messages are being heard elsewhere,...

  • Page 26: Changing The Day/Night Switch Setting

    The belt pack is now programmed to the same channel as the base station. If interference continues to occur, repeat the channel programming procedure. After seven channel changes, the original channel will again be encountered. If none of the channels is interference-free, contact your local 3M InTouch Products dealer. Changing the Outdoors, sound travels best at night when air temperatures are cooler and background noise is reduced.

  • Page 27: Adjusting The Monitor Speaker Volume

    Model C860 Special Instructions for System Manager Adjusting the If the system has an optional monitor speaker, adjust its volume using the following procedure: Monitor Speaker Volume 1. With the base station turned ON, insert a small straight-blade screwdriver into the MONITOR VOLUME access hole. See Figure 20.

  • Page 28: Troubleshooting

    Troubleshooting Model C860 Introduction To use the following troubleshooting guide, locate the problem in the left column and look for the problem’s possible causes and corrections in the middle and right columns. Possible causes are listed in the order in which they are most likely to happen.
  • Page 29 Model C860 Troubleshooting Problem Possible Cause Correction No vehicle alert tone in headset. The vehicle detector module is not Plug the vehicle detector module plugged into the power outlet. into the power outlet. Call for authorized service. The internal base station alert tone volume control is set too low.

  • Page 30: Battery And Battery Charger Troubleshooting

    Troubleshooting Model C860 Problem Possible Cause Correction Short repeating tone at seven-second This is normal operation when the Recharge battery. intervals heard in headset, and then battery voltage becomes too low. belt pack turns off after two minutes. Dirty battery contacts.

  • Page 31: Service

    Model C860 Troubleshooting Service C860 system service needs can be fulfilled by your local 3M InTouch Products dealer. If special service assistance or information is needed, please call 1-800-328-0033.  3M 2003 January...
  • Page 32 Food Services Trade Department Printed in U.S.A. 3M Center 3M 2003 January St. Paul, MN 55144-1000 78-6912-0692-0 Rev. B...

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