AT&T E5911 User Manual page 51

Appendix
Troubleshooting
My cordless
handset isn't
performing nor-
mally
CONNECTING...
displays on my
cordless handset
• Make sure your phone is set to the correct dial mode for
the type of service that you have (pulse or touch tone).
Refer to the Telephone operation section of this user's
manual (page 22) to set the dial mode.
• If the other phones in your home are having the same
problem, the problem is in your wiring or local service.
Contact your local telephone company (charges may
apply).
• Eliminate any background noise. Noise from a television,
radio or other appliances may cause the phone to not
dial out properly. If you cannot eliminate the background
noise, first try muting the cordless handset before dial-
ing, or dialing from another room in your home with less
background noise.
• Make sure the power cord is securely plugged into the
telephone base. Plug the unit into a different, working
electrical outlet not controlled by a wall switch.
• Move the cordless handset closer to the telephone base.
You might have moved out of range.
• Reset the telephone base. Unplug the unit's electrical
power. Wait for 15 seconds then plug it back in. Allow
up to one minute for the cordless handset and tele-
phone base to reset.
• Other electronic products can cause interference to your
cordless phone. Try installing your phone as far away
from these types of electronic devices as possible: wire-
less routers, radios, radio towers, pager, cell phones,
intercoms, room monitors, televisions, personal comput-
ers, kitchen appliances and other cordless phones.
• Ensure that the telephone base is powered up.
• Place the cordless handset in the telephone base for
one minute to allow the cordless handset and base to
resynchronize channels.
• Move the cordless handset closer to the telephone base.
You might have moved out of range.
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