Customer Self Repair; Other Troubleshooting Options - HP Z1 G2 User Manual

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If you recently installed new software, uninstall the software to see whether the workstation

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functions properly.

If the internal display panel on an all-in-one computer is blank, open the computer and be sure that

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both ends of the cable between the system board and the internal display panel are connected. If

you are using a graphics card, verify that the card is properly installed.

Upgrade the BIOS. A new release of the BIOS might have been released that supports new

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features or fixes your problem.

For more detailed information, see the troubleshooting chapter in the Maintenance and Service

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Guide at http://www.hp.com/support/workstation_manuals.

Customer Self Repair

Under the Customer Self Repair programs, you can order a replacement part and install the part

without onsite HP technical assistance. Customer Self Repair might be required for some components.

Go to

http://www.hp.com/go/selfrepair

NOTE:

Some components are not eligible for Customer Self Repair and must be returned to HP for

service. Call support for further instructions before attempting to remove or repair these components.

The following additional troubleshooting techniques and tools are located in the Maintenance and

Service Guide at http://www.hp.com/support/workstation_manuals:

POST Error Codes

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Diagnostic lights and audible beep codes

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Troubleshooting scenarios and solutions

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UEFI Diagnostics

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for information on the program.

HP troubleshooting resources and tools

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