Cisco 6921 Administration Manual page 113

Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Table 7-2 Status Messages on the Cisco Unified IP Phone 6900 Series (continued)
Message
Load rejected HC
No default router
No DNS server IP
TFTP access error
TFTP file not found
TFTP error
Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP)
OL-20851-01
Description
The application that was downloaded is
not compatible with the phone's
hardware.
DHCP or static configuration did not
specify a default router.
A name was specified but DHCP or static
IP configuration did not specify a DNS
server address.
TFTP server is pointing to a directory
that does not exist.
The requested load file (.bin) was not
found in the TFTPPath directory.
The phone does not recognize an error
code provided by the TFTP server.
Possible Explanation and Action
Occurs if you were attempting to install a version of
software on this phone that did not support hardware
changes on this newer phone.
Check the load ID assigned to the phone (from Cisco
Unified Communications Manager, choose Device >
Phone). Re-enter the load displayed on the phone.
• If the phone has a static IP address, verify that the
default router has been configured. See the
"Network Setup Menu" section on page 4-4
section for details.
If you are using DHCP, the DHCP server has not
•
provided a default router. Check the DHCP
server configuration.
If the phone has a static IP address, verify that the
•
DNS server has been configured. See the
"Network Setup Menu" section on page 4-4
section for details.
• If you are using DHCP, the DHCP server has not
provided a DNS server. Check the DHCP server
configuration.
• If you are using DHCP, verify that the DHCP
server is pointing to the correct TFTP server.
• If you are using static IP addresses, check
configuration of TFTP server. See the
Setup Menu" section on page 4-4
assigning a TFTP server.
Check the load ID assigned to the phone (from Cisco
Unified Communications Manager, choose Device >
Phone). Verify that the TFTPPath directory contains
a .bin file with this load ID as the name.
Contact the Cisco TAC.
Status Menu
"Network
for details on
7-5